Accessibility Statement

If you have any questions or comments about the accessibility of this site, feel free to email the webmaster at

Access keys

Most browsers support jumping to specific links by typing keys defined on the web site. On Windows, you can press ALT + an access key + RETURN; on Macintosh, you can press CTRL + an access key.

Key pages in the website define the following access keys:

Access key 1
Access key 2
Find Information
Access key 3
About Us
Access key 4
Emergency Contacts
Access key 5
On Your Doorstep
Access key 6
Finding Reliable Tradespeople
Access key 7
Join Us
Access key 8
Help Us Improve Our Service
Access key 0

Standards compliance

  1. All pages comply with all priority 1 & 2 guidelines of the W3 Web Content Accessibility Guidelines.
  2. All pages validate as XHTML 1.0 Transitional.
  3. All pages use structured semantic markup. For example, H2 tags are used for page titles, H3 tags for sub-titles and the navigation is structured in a list (UL tag).

Navigation aids

  1. All pages on this site include a consistent set of global navigation links.
  2. All pages on this site include a search box (access key 2).


  1. Many links have title attributes which describe the link in greater detail, unless the text of the link already fully describes the target (such as the headline of an article).
  2. Wherever possible, links are written to make sense out of context. Many browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract the list of links on a page and allow the user to browse the list, separately from the page.
  3. Link text is never duplicated; two links with the same link text always point to the same address.
  4. There are no “javascript:” pseudo-links. All links can be followed in any browser, even if scripting is turned off.


  1. All content images used on this site include descriptive ALT attributes. Purely decorative graphics include empty ALT attributes.

Visual design

This site and all its archives use cascading style sheets for visual layout.

  1. Text can be resized using the options in your web brower (View » Text Size in Internet Explorer and Firefox). Text can also be resized using the Viewing Options at the top of each page.
  2. If your browser or browsing device does not support stylesheets at all, the content of each page is still readable.

Accessibility references

  1. W3 accessibility guidelines, which explains the reasons behind each guideline.
  2. W3 accessibility techniques, which explains how to implement each guideline.
  3. W3 accessibility checklist, a busy developer’s guide to accessibility.

Accessibility software and services

  1. HTML Validator, a free service for checking that web pages conform to published HTML standards.
  2. Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  3. JAWS, a screen reader for Windows. A time-limited demo is available.
  4. Lynx, a free text-only web browser.