Information Now

14 September 2018


Celebrating older people in the city
InformationNOW team update
Healthwatch Newcastle spotlight on local services
Blanket Old Eldon Square with wool poppies
World Mental Health Day, 6th October
Wellbeing and recovery hub
The Great North Star closing ceremony

Research & Reports

Becoming an age-friendly employer
Launch of the civil society strategy

Opportunities for Action

What makes a healthy community? Take part in a survey
Advising on Patient Experience (APEX)
Research study on housing preferences. Take part.


Your Call
What to expect during assessment and care planning

New on InformationNOW this week!

This week’s events & activities at a glance
Grey Street gathering free fitness activities
Heritage open days, 13 – 16th September

Updated articles & organisations
Stephenson Railway Museum
Great North Museum: Hancock
Fleming Court Care Home
Home Eyecare
Fenham Library
Getting repairs and decorating done
Home adaptations, equipment and aids
Help with gardening


Celebrating older people in the City

1st October is International Older People’s Day and marks the beginning of cities, services and the voluntary sector focusing on the needs of their older residents, workers and volunteers.  Newcastle will be actively engaging in connecting with older people throughout the city beginning with two events on 1st October.  One event is hosted by Search and will be held at the Brunswick Methodist Church and the other, hosted by Age UK Gateshead and Newcastle, will be held in the Grainger Market. We hope that you will share this information with friends and neighbours and drop in to either or both of these events.  So, what can you expect:

1st October at Brunswick Methodist Church, between 10.30 and 2.30 pm
Come along and meet a few local services. These include but are not limited to: members of the Elders council who are recruiting for Active Voices and other creative activities; meet Healthwatch Newcastle and share your views about health and social services; Independent Age will talk to you about their befriending and other services; and of course, Information NOW will be there to show you how the website works and how to use new features.

1st October at Grainger Market, between 10 and 3pm. 
More local services which include but not limited to: Age UK are running the Big Knit; there’s a gardening activity with Scotswood Natural Community Garden; Tyne & Wear Museums will take you to “bygone times” and the community physiotherapist team will be offering advice to keep fit and healthy.
Watch this space for more information about healthy/sight-seeing walks and what the Grainger Market Artist in residence will be doing.  Information NOW will run a couple of live streams to let you know what’s happening..

4th October, starting at 1.30 pm
Chain Reaction has organised an information and advice day at All Saints Centre in Gosforth. Along with a number of local services mentioned for 1st October, you can meet staff and volunteers from : Alzheimer’s Society and Dementia Friends, Newcastle Carers, Vision Support,  Slow Shopping and Sainsburys are offering cakes.

Other activities
Dance City are offering a taster day of their older people’s dance classes.  This event is sold out but there are lots of opportunities to take part in these
Segedunum Roman Fort and Museum are offering free entry for people over 55 years on Saturday 6th October from 10 am to 3pm.  Mention Age Friendly Museums

Silver Sunday are coordinating a series of events across the UK and in care homes in Newcastle from 5th to 7th October.  These events are Harvest festival themed. Please contact careline or 0333 9998699 for more information. Those participating include:  Fleming Court in Jesmond, Sutherland Court in Fenham and Orchard Mews in Benwell.

InformationNOW team update

We’d like to welcome back Lauren Hoy from maternity leave. She will be working part time on Wednesdays, Thursdays and Fridays.

Many of you will be aware that InformationNOW was part of Age UK Newcastle which sadly closed down earlier this year.  As a result, the InformationNOW team were temporarily transferred to the Newcastle City Council. We can now confirm that InformationNOW has become a permanent fixture of a wider prevention, information and advice strategy within adult social care at the Council.

Please note that our email addresses have now changed. Please update your contact information for us. Our new team email address is now

Our individual email addresses are, and
Telephone 0191 277 8814.


Healthwatch Newcastle Spotlight on local services

Have you got something to say about a local social care or health service?  Have you been to the RVI, the dentist or GP recently?  You can give your feedback on a service using the Healthwatch Newcastle online feedback centre, as well as review and rate them using a star system. Write a review of a service by Sunday 30 September 2018 and you will be entered into a random draw and could win a £25 shopping voucher  Find out more

Blanket Old Eldon Square with Wool Poppies

November 11th marks 100 years since the signing of the Armistice between the Allies and Germany, bringing an end to World War I. To help mark the centenary year, members of the public are being ask to knit and crochet as many poppies as possible to blanket the old Eldon Square area.

While a small amount of wool to get the project underway will be available from the Civic Centre, donations of materials are also required to maximise the number of poppies for the Remembrance Sunday weekend. Community groups, local clubs, knitting circles, schools, crafting groups, guide and scout groups, staff groups are all encouraged to get involved. You can contact the Lord Mayor’s office to arrange to put the poppies out.

Knitting patterns can be collected from main reception at the Civic Centre. More information is available here.

World Mental Health Day – 6th October, Central Library, from 11 – 3 pm

Don’t forget to keep an eye out for what’s happening for world mental health day. This is an opportunity for organisations to showcase  what they do, and what they can offer to the public and across services. There will also be a breakout hate crime workshop. There are a large number of organisations  including but not limited to: Northumberland Tyne and Wear NHS Trust, Talking Helps Newcastle, Newcastle Carer’s, Crisis Skylight, Tyneside and Northumberland Mind, ReCoCo and Launchpad, Chilli Studios, Children North East and many more.

Information NOW has a number of articles on mental health.

Wellbeing and Recovery hub

You may have noticed some building work taking place at Fenham Library?  This is all part of the Council’s plan to open a wellbeing and recovery hub to support people with drug or alcohol addiction problems supported by funding from Public Health England.  The service will include support sessions as well as creative opportunities, counselling, gym and fitness sessions.  It will open some time in November 2018.

The Great North Star closing ceremony for the Great North Exhibition 2018

To mark the closing weekend of Great Exhibition of the North, a special performance called ‘Great North Star’ was held to celebrate and honour the women of the North of England, taking inspiration from the centenary year of the first women in Britain getting the right to vote. 100 women from the North and twenty men played a part in the show. Viewers can watch the 50-minute show here.


Becoming an age-friendly employer

The findings from a YouGov poll of more than 1,100 employees over the age of 50, commissioned by the Centre for Ageing Better, are detailed in a new report launched recently to help employers better support older workers. The report, ‘Becoming an age-friendly employer‘, published in partnership with Business in the Community, sets out practical steps for employers to create a more supportive, age-positive culture and boost the candidate pool of older workers.
Suggestions include:

  • Under the Equality Act, employers have the same responsibilities and legal obligations in relation to age as to any other protected characteristics. However, surveys and other evidence suggest that many employers and individuals don’t yet approach age discrimination in the same way.  Ask your Equality and Diversity teams/board to review or develop your equality policy/strategy.
  • Attract and retain your workforce from the age of 40. Remember that they could work for you for over 20 years and contribute experience that you won’t get with younger employees
  • Offer flexible working arrangements
  • Ensure that there is support for people with health conditions
  • Encourage career development at all ages

Information NOW has a section on work and retirement.

Launch of the civil society strategy

The government launched its new strategy for civil society on 9 August. The strategy aims to set out the government’s long term version for its work with civil society. It’s intended to recognise the role that civil society has in tackling some of today’s greatest challenges, and the need to make sure it is involved in developing new solutions. NCVO has published its comments on the strategy here.


What makes a healthy community? Take part in a survey

Public Health England (PHE) recognises that strong, connected and inclusive communities help to support our health and wellbeing. Our sense of control, resilience and wellbeing help protect us from illness and maintain a healthy lifestyle.  PHE wants to learn more about what works in creating healthy communities and placing communities at the heart of public health.

They want to know what you think makes a healthy community and would be very grateful if you could complete this short survey. The closing date for completing the survey is Wednesday 19th September.

Advising on Patient Experience (APEX)

The Newcastle upon Tyne Hospitals NHS Foundation Trust  is looking for volunteers – patients and carers – who are keen to actively participate in the work of the Trust and to bring about quality improvements for patients.  Why not contact Tracy on 0191 213 9622 or email or Caroline on 0191 223 1214 or email to find out more. You can also look at the jobs section on their site in the volunteering section.

Information NOW has articles on volunteering and having your say about health services.

Research study on Housing preferences

If you are looking to move home in the next two years and are aged 50 or over you can take part in this research study and be in with the chance of winning an £100 Intu shopping vouchers. Dr Dominic Aitken at Newcastle University is looking for people to complete a questionnaire on their housing preferences. Please note people looking to move into rented accommodation are not eligible. All respondents will be entered into the prize draw. If you would be interested in completing a questionnaire, please contact Dominic

Information NOW has a number of articles on housing for older people.


Your call

Mental Health Concern offer free support to help you live independently at home.   If you feel that you are at risk of losing your independence and need help, give them a call on 0300 300 7070 (local rate) or email and see what help they can offer. You will be able to receive support even if you were unsuccessful in meeting the criteria for adult social care provision. The team use a NICE recommended tool “How are do we feel today” which will support the development of your action plan. This could include: help with daily tasks, organising repairs for your home, understanding how to manage your health conditions and helping you resolve your financial difficulties.

Have a look at our care and support article for further information.

What to expect during assessment and care planning

Adults using care services should be supported to live their lives in the way they choose, so assessment and care planning should be focused on meeting their individual needs.  NICE and SCIE have produced a new guide which explains what people should expect from social care staff during assessment and care planning and also covers the types of support they should be offered if they need help with expressing their views and wishes.  You can access the guide here.  Information NOW has a number of useful articles on care and one on assessments.

What’s on Information NOW this week?

To get the best out of Information NOW you can search the events and activities section in a number of ways:

For instance, you can search for activities on a day of the week such as Tuesdays or Saturdays
Or, you can search by a category such as music or sports and fitness
You can search by organiser, for instance, Search – they have lots of activities to celebrate Older People’s day in October.

Grey Street Gathering Free Fitness Activities

As part of the new Geordie Jackpot Lottery funded Grey Street gathering area, NE1 are hosting various free health and fitness activities including Yoga, Tai Chi and mindful meditation. There is no need to book, just turn up at the time of the activity you wish to attend. You can find out more details including the timetable here.

Information NOW has a number of fitness related articles to give you ideas on how to enjoying keeping fit and active.

Heritage Open Days in Tyne and Wear 2018
13 –16th September 2018

This is the last chance to make the best of the Heritage Open Days and visit our sites full of history and culture. There are 64 buildings and activities in Newcastle, and 203 in Tyne & Wear, that you could visit. Options include a visit to: Durham Cathedral to see the Harry Potter classroom, Gateshead Heritage Centre and the Discovery Museum. For more information log on to the national website here: Heritage Open Days, or pick up a local booklet from Libraries or Council Offices.

Why not take part in the photography competition too.

Information NOW has a section on Events and Activities in Newcastle and the North East.  Find something local to you, any day of the week.

Articles Updated

  • Getting repairs and decorating done
  • Home adaptations, equipment and aids
  • Help with gardening

New and updated Organisations

  • Stephenson Railway Museum
  • Great North Museum: Hancock
  • Fleming Court Care Home
  • Home Eyecare
  • Fenham Library


Last updated: June 14, 2019

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