Information Now

24 March 2020 Corona 1


InformationNOW and Your Equipment Newcastle
What is our voluntary sector doing during Covid 19
Scams and fraud
Council information – please keep visiting their pages for local updates
Families and children
Active Inclusion update on housing and support; food banks

Get Involved – use the internet

VOICE – online opportunities
Virtual tours


Useful links to ReCoCo Newcastle, Connected Voice, Royal College of Occupational Therapists, Mental Health Foundation

NHS information

InformationNOW and Your Equipment Newcastle

Your Equipment Newcastle  may be able to help you stay safe over the next few months.  Choose a topic such as, help in an emergency, low mood or mobility and answer some questions.

InformationNOW has statements posted on the organisations and events and activities pages because so much has changed in relation to what is available.
We have also written an article on how to stay active at home as this will boost your balance, fitness, mobility and mental mood.

We have uploaded three Government and NHS posters:

Coronavirus and handwashing
Coronavirus and when to isolate your household
Coronavirus and shielding people at risk

Remember: stay at home unless you need to make an essential trip for food, medicines or for  approved work.

What is your voluntary sector doing during Covid 19

As far as we can, we will update our organisation listings with a prominent box which shows the situation since last week.  Some organisations have updated us with changes to how they will deliver their services.  In the main we expect buildings that are not related to the NHS or Social Care to be closed to the public.  Contact will mainly be online and by telephone.

All voluntary sector organisations will be working hard to keep in touch with their client groups, but organisation may take a little longer yet. In the meantime, please
observe this safeguarding guidance from the Safeguarding Board and keep safe by connecting with trusted friends, neighbours and volunteers you know.

The following organisations have confirmed their arrangements for the moment but this will be subject to Government announcements:
Citizen’s Advice Newcastle
Age UK in Gateshead and Newcastle
Search Newcastle
Newcastle Carers
Moving on Tyne and Wear
GoodGym volunteers
Mesmac Newcastle

Scams and Fraud

Some people are taking the opportunity to continue their scams and fraud whilst we are vulnerable to the current situation.  Please circulate these two links to your friends, family and volunteers about avoiding scams and fraud; beware of bogus callers.
Important message from HMRC:
We are aware of emails claiming to be from HMRC offering tax rebates as a result of #coronavirus
If you receive an email, text or call claiming to be from us that asks you to click on a link or to give information such as your name, credit card or bank details, it’s a scam.

Important message from TV Licensing
Their emails come from  they willl always include your name in their emails

They will never: :

  • email you to tell you that you’re entitled to a refund
  • offer you a discounted TV Licence

On their website they’ll never ask for:

  • your card details to take a missed payment before we’ve first asked you to sign in to identify yourself using your licence number, surname and post code
  • your mother’s maiden name
  • your date of birth (unless you’re 74 or over and applying for a free TV Licence)

Council information

Please visit the Council pages Covid 19 or coronavirus pages for important information that is updated regularly.  This includes:
Disruption to services

  • closures of buildings, such as libraries and museums
  • weddings and events
  • funerals and bereavement
  • waste disposal, see below
  • EU Settlement scheme

Support for people

  • finding work and redundancy
  • universal credit
  • rent
  • help to manage money
  • self employed

School and childcare

Cleaning and waste disposal

Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops using your usual household products, like detergents and bleach, as these will be very effective at destroying the virus on surfaces.

Personal waste (such as used tissues) and disposable cleaning cloths should be stored in disposable rubbish bags, placed into another bag, that is then tied securely and kept separate from other waste.

This should be put aside for at least 72 hours before being put in your green household wheelie bin for disposal as normal.

Bin collections as normal, tips closed.

Opening times for complaints and customer relations to adult social care

Families and Children

We have compiled a few useful inks.

School age children at home

This is a difficult time for children at home who have lost their normal routines and may be anxious.  Many will have been given school work to do online and they should do this as part of a new normal routine.  Remember, to reduce snacks, perhaps make them a snack box for the day with one treat and fruit, encourage fitness and fresh air  (observing social distancing) and include them in mindfulness awareness and meditation. Read 10 tips for good health (observing new guidelines on eating and washing hands, social distancing).

Active Inclusion Newcastle update

Please read the following information about Newcastle City Council’s Housing Advice Centre, Active Inclusion Newcastle Unit, Newcastle Gateway and Supporting Independence Scheme week c 23 March 2020

For the time being the Housing Advice Centre remains open, but please phone 0191 277 1712;  0191 277 1716 or email ( The Newcastle Gateway is being maintained and you can contact the Active Inclusion Newcastle Unit for support by email at

From 19 March 2020 Supporting Independence Scheme vouchers are being posted directly to residents. Support workers who have vouchers ready for collection will be contacted directly.

Food banks and emergency food

Some food banks and free meal providers have suspended their service and others have changed their arrangements. Please read the InformationNOW page
free meals and cheap food
food banks and free emergency food

Get involved online

VOICE has cancelled all face to face research but they still have an online community and you can sign up if you aren’t already a member

Online collections and tours

The internet will be busy but why not explore through virtual technology and plan for a future visit when the time is right.

The museums may be closed but you could take a look at their collections, for instance the Laing has a Thomas Bewick collection.

There are also lots of virtual tours across the world. Including
The Louvre
The British Museum
The National Trust discovering daffodils

Useful links

NHS Information

Stay at home. Read the advice on the NHS UK website.

If you are at high risk you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.

Last updated: April 7, 2020

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