About us

InformationNOW is the information website for people living and working in Newcastle. Helping you stay informed, make choices, plan ahead, be independent and have an excellent quality of life. You can find local information, organisations, events and activities.

Did you know you can:

 

InformationNOW is provided by Newcastle City Council Adult Social Care and Integrated Services.

This is a free service helping people to find the right information, at the right time. Our website is jointly funded by NHS North East and North Cumbria Integrated Care Board (NHS NENC ICB)

InformationNOW.org.uk was created in 2006 by The Quality of Life Partnership, with and for older people in Newcastle. In 2018 we broadened our information range to include adults of all ages who are resident, working and regular visitors to the City. It continues to grow from strength to strength with up to  75,000 visitors a month.

Training and Support for services

Are you an organisation or service that would like to know more about InformationNOW? We can offer sessions online, face to face or hybrid, with topics such as:

  • Registering or updating your organisation or service on InformationNOW
  • Getting the most out of website accessibility and translation tools and favourites lists of information.
  • Working with InformationNOW to share information and create website content

If you would like to request an information session about getting the most out of InformationNOW for your organisation, you can use our training request form here.

Read more about working with and supporting InformationNOW

How to add and update your organisation’s details

Our Website style

Our goal is to give fair, accurate, factual and trusted information about organisations, services and events to help people make informed choices. If you would like to add your organisation or service we ask you to follow our website style.

In your organisation listing:

  • Everything should be written in plain English.
  • Explain what you do, who can access it and how.
  • Please write in 3rd person about your organisation or service. For example using ‘they’ or your organisations name instead of ‘we’.
  • Use an active voice rather than passive voice. For example ‘You can download this guide here’ rather than ‘This document has also been produced as a downloadable guide’.
  • Avoid writing aims, philosophies and mission statements.
  • Avoid using phrases and colloquialisms as this will be difficult to translate in other languages
  • Avoid advertising claims (for example best, biggest, number one), marketing language or jargon

We use simple language as much as possible to make sure information is clear, easy to read and inclusive to all. We follow best practice from GOV.UK when writing for this website.

See also Plain English Campaign: A to Z of alternative words.

British Sign Language (BSL) users

Get the most out of InformationNOW

Find out more about:

Children and Families Newcastle is our partner website for children, babies, parents and families in Newcastle. You can find community activities, local support services, information and advice for parents and young people, children and families hubs in Newcastle and Newcastle’s Special educational needs and disability (SEND)
Local Offer.

You can visit their website by clicking below or on their icon in ‘our partners’ on our website footer.

children and families Newcastle logo. Image of multi coloured arrows point upwards with a circle above. This represents lots of different people, children and families

 

 

 

 

 

Information on our site

We provide local information to support people in Newcastle. Every effort is made to gather and update information about services that are important to people living and working in Newcastle. If you think we’ve missed something, please let us know by completing the “leave a comment”  box at the bottom of each page

If something doesn’t look right on one of our pages or a website we link to please let us know by emailing the InformationNOW team.

Last updated: April 16, 2025