Advocacy support to get your voice heard

What is Advocacy?

Advocacy is free, independent support to help you to get your voice heard. Advocacy services pair you up with an independent advocate who is on your side if you need support. They can:

  • help you to find information
  • talk things through with you to find out what you want
  • support you to get your views across at appointments and meetings
  • help you to understand your rights

What can an Advocate help with?

When to use an Advocate

It can be helpful to use an advocate when you:

  • want things in your life to change but don’t know where to start
  • feel that you are not being listened to
  • feel like you are on your own
  • need help to speak up for yourself

Types of advocacy available in Newcastle

Care and support


Mental Health

NHS Health Care complaints


Care and support advocacy

Independent advocacy is for people who have difficulty in understanding or taking part in decisions about your care and support including:

  • carers assessments
  • safeguarding enquiries or processes
  • social care: assessments, reviews or support plans

Newcastle City Council can arrange for an independent advocate if there is no one else to support you, for example a friend or family member. The advocate will support you with understanding the discussions and expressing your views.  For example, they may support you through your needs assessment so the Council can work out what support you need to help you stay independent.

Your Voice Counts is commissioned by Newcastle City Council to provide this service in Newcastle.

Community advocacy

Connected Voice Advocacy offer free Community Advocacy helping vulnerable adults in Newcastle to help make informed choices and speak up for themselves.

People who might benefit from this service include:

  • people with physical or learning disabilities
  • older people

Community Advocacy is available to any vulnerable adult living in Newcastle who meets at least 3 of the following criteria:

  • needs support making their views known
  • is facing a major life change
  • has inappropriate support or lacks support from services or family
  • has no independent support who can help with their interests
  • has a poor quality of life which is affected by any of the points mentioned above

Connected Voice Advocacy’s  services include:

  • Black and Minority Ethnic (BAME) Advocacy
  • Mental Health Advocacy
  • Families through crisis Advocacy
  • Welfare advocacy
  • Hate crime advocacy free, confidential support and advice to people over 16 who have experienced hate crime
  • Case Advocacy specialist support for people with neurological conditions in Newcastle and Gateshead

Mental Health advocacy

The following statutory services are provided by Your Voice Counts in Newcastle:

Independent Mental Capacity Advocate (IMCA) Service

The IMCA Service is for people who lack mental capacity and have no one to support them or represent their views. An IMCA is appointed by a professional to support and represent you to make important decisions about:

  • serious medical treatment
  • long term change of residence. For example moving into a hospital or care home
  • deprivation of liberty

You may lack capacity because of dementia, a brain injury, a learning disability or mental health needs.  An IMCA can be involved if you’ve been abused or neglected or is accused of abusing someone else.

What happens when an IMCA is appointed


  • meets you and others involved in your care so you can speak up about your wishes, feelings, beliefs and values
  • submits a report to the decision maker highlighting all of the things that are important about the decision
  • can challenge the decision maker on your behalf if needed
  • can help with care reviews in certain cases
How to use the IMCA Service

You can be referred to this service by a health professional, a social worker or Community Health and Social Care Direct.  If a person lacks capacity, then they are entitled to an IMCA to represent them throughout the safeguarding adults process whether or not they have someone to represent them.

Full details of how to make a referral are on Your Voice Counts website.

Your Voice Counts is commissioned by Newcastle City Council to provide the IMCA service in Newcastle.


Independent Mental Health Advocate (IMHA)

IMHA help people who have no one to support them or represent their views.who are:

  • detained or ‘sectioned’ under the Mental Health Act also known as ‘subject to the Mental Health Act’
  • on supervised community treatment or guardianship orders
  • conditionally discharged from hospital

IMHAs can help you to:

  • understand the information you are given about your care or treatment
  • talk to the medical or social work team about your care or treatment
  • access information about how the Mental Health Act applies to them
  • ​attend meetings with you or stand in for you if you prefer
  • help with applications to Tribunals and Managers reviews
  • support you to participate in decisions

How to use the IMHA Service

You can self refer to this service if you are eligible or you can be referred to this service by a health professional, a social worker or Community Health and Social Care Direct. Full details of how to make a referral are on Your Voice Counts website.

Your Voice Counts is commissioned by Newcastle City Council to provide the IMHA service in Newcastle.


Relevant Persons Representative (RPR)

Under Deprivation of Liberty Safeguarding ( DoLS), if a person living in a care home, or staying in hospital, is assessed as lacking in capacity to choose where they will live then, in order to receive care or treatment, this may mean that the council will need to carry out additional assessments to determine if the person is deprived of their liberty.   Following assessment, if the DoLS authorisation is granted, then a representative called the ‘relevant person’s representative’ is appointed. Often this is a family member or friend.  If the person doesn’t have a relative or friend who is able to take on this role, or it is felt that they may not be appropriate, the council must appoint a paid representative.

The paid representative, is a professional who is trained and experienced in these matters, who will act for the person in relation to the DOLS. The job of the representative is to stay in regular contact with the person. They should consider whether the person’s care arrangements need to change, be given access to documents about decisions, and if necessary ask for a review of an assessment decision. The representative can also appeal against the DoLS authorisation, and should do so where the person under DoLS disagrees with it, even if they themselves do not.

If you are eligible for this service your social worker  can refer you.  Your Voice Counts is commissioned by Newcastle City Council to provide the RPR service in Newcastle.

NHS health care complaints advocacy

North East NHS Independent Complaints Advocacy (ICA) can help if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.

Dementia advocacy

Silverline Memories runs a Dementia Advocacy and Care Navigation Service. They can help people with a diagnosis of Dementia, their carers and families to navigating health and social care system and to get your voice heard.

Other useful information

Last updated: August 8, 2023