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Ways to report crime and community safety issues

There are many ways that you can deal with crime or community safety issues. Safe Newcastle is a community safety partnership for Newcastle upon Tyne and there are a number of initiatives to help us keep safe in the City centre and our local communities.

Who to call?

In an emergency, if someone’s life is in danger or if a crime is taking place, dial 999.

Reporting anti-social behaviour

To report anti-social behaviour that relates to Newcastle City Council services, call Envirocall. (This includes problems with rubbish or litter; abandoned vehicles; animal fouling; noise nuisance; smoking in enclosed public places; street lighting; the sale of alcohol to the under-aged or drugs paraphernalia; and vandalism, graffiti and other deliberate damage to public property.)

When it’s not an emergency 

To report all other non-emergency crimes or incidents contact your local neighbourhood Police Officer; or for general information and advice, call Northumbria Police on telephone number 101. If you want to talk to the police about local problems, ask to speak to your Neighbourhood Policing Team. If you are deaf, hard of hearing or speech impaired text  from your mobile on 07786 200 814 or textphone1800 101815.

Reporting incidents using the Internet

Northumbria Police operates an online service for the reporting of non-emergency incidents on their website.

You can use the online service to notify Northumbria Police if you are the victim or have witnessed any non-emergency incident in the Northumbria area. Providing your own details is not compulsory, but it is essential if you want Northumbria Police to keep you informed on progress with your report.

You can use the Stop Hate UK online reporting tool

Staff that can help you

Northumbria Police are actively working towards having an increased police presence on the streets of Newcastle. You may have noticed this in your area, or you may already have regular contact with your local police team.

In recent years, there have been some new roles added to the police force and to the City Council staff team, which may not be familiar to you. Some of these are explained below.

Police Community Support Officers (PCSOs)

Each ward has at least one Police Community Support Officer (PCSOs). Their job is to support the local community to keep the environment safe, protect life and property, maintain peace and prevent crime.  PCSOs play a vital role in the community and are a visible presence on our streets. They are able to offer crime prevention advice and play an important role in preventing anti-social behaviour.

PCSOs don’t have the same powers as police officers, but they can deal with issues such as parking offences, littering, and confiscation of alcohol, amongst others.

If you are unsure of who to contact for crime and community safety issues it may help to visit the Northumbria Police website, which gives details, including photographs, of the staff working in your area.

Neighbourhood Wardens

Neighbourhood Wardens are employed by Newcastle City Council to increase community confidence, create a better environment, and improve residents’ quality of life. They patrol local areas in Newcastle seven days a week and report crime and disorder incidents, such as burglary, drug dealing, car crime, youth nuisance, anti-social behaviour, and hate crime.

They are keen to find out your views of the area you live in, so when you see one, don’t be afraid to chat to them and voice your opinion. Your views will help them to improve the safety and environment in your area. For further information, visit the Newcastle City Council website.

Councillors and Communities Officers

Three Councillors represent each of the 26 wards in the city. They are elected by residents for a period of four years. Councillors help their constituents with problems involving the work of the City Council, which could be related to crime or community safety. To find your local Councillor, visit the wards section of the Newcastle City Council website.

Each ward in the city also has a Communities Officer whose job is to ensure that local people can have a say about services and policies that affect them and their community.  This could relate to crime or community safety. To find your local Communities Officer, visit the Newcastle City Council website..

Councillors and Communities Officers work closely together to ensure that local issues and priorities are delivered. One of the ways that they do this is through Ward Committees, which are meetings to inform local residents about issues that are relevant to them and to gain feedback from them about what is happening in their area. You can access the committee meetings and agendas through the wards section of the  Newcastle City Council website.

Safe Newcastle

Safe Newcastle aims to create better lives and stronger communities by reducing crime, anti-social behaviour, alcohol misuse and the supply and use of drugs throughout the city.

The work of Safe Newcastle is led by:

  • Newcastle City Council
  • Newcastle Gateshead Clinical Commissioning Group
  • Northumbria Police
  • National Probation Service
  • Tyne and Wear Fire and Rescue Service and,
  • Community Rehabilitation Company

These organisations work together and with voluntary partners to improve: community safety, wellbeing and health of local people and their families, and community confidence.  They provide training on a number of issues including: safeguarding vulnerable adults, domestic violence and abuse, entrapment of victims, stalking and harassment and violence against women and girls. They also hold resources such as CCTV surveillance and networks such as, raising the bar scheme for local venues to commit to policies such as noise reduction, keeping the peace, safety and public health.

The partnership is responsible for the Safety in the Night Time levy which has led to: marshalled taxi ranks, increased CCTV surveillance, ID scanning and street wardens.  You can read the current safe action plan to 2020 here.

For more information about the plans and work of the partnership visit the Safe Newcastle website.

Visit safe reporting centres to report a crime or hate crime.

There are also safe places across the City listed in this article for people with Learning disabilities and Autism.

Last updated: May 29, 2019

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