Information Now

Worried about becoming homeless?

If you may have to leave your home or if you are under threat of eviction there is help and support available to you.

I’m worried that I may become homeless or I am homeless?

The first thing you should do is to contact Newcastle City Council’s Housing Advice Centre. Staff at the Housing Advice Centre can help you to maintain your existing accommodation or by find you alternative accommodation.

Newcastle City Council has a legal duty to provide advice and assistance free of charge to you if you are homeless or are ‘threatened with homelessness’. This means that you are going to become homeless within 56 days and there is nothing you can do about it. For example, if you have a notice from the court saying that your home is going to be repossessed in 4 weeks.

Newcastle City Council decide who is vulnerable and needs assistance. People over retirement age are usually considered to be vulnerable due to their age. For more information please visit

Local housing and homelessness support

Shelter North East provides free and confidential support and advice to people who are homeless or badly housed. If necessary, they can also arrange interpreting services and home visits. They also have a free national housing advice helpline.

Crisis Skylight Newcastle offer advice and support to help people into a home, training and employment. They also have a wide range of activities and accredited courses.

Crisis also run a join project with DePaul called Nightstop. This project provides emergency accommodation for homeless people over 16 in the homes of volunteer hosts on a night by night basis. Drop in to the Crisis Centre on Tuesdays from 9.30am to 4pm.

Women’s Refuges

Women’s refuges are for women who have to leave home because of violence or threats of violence, usually from a partner or ex-partner, or from a forced marriage. Refuges generally aren’t able to house women who are suffering from neighbourhood harassment. If this is the case, see our Neighbourhood problems section for information.

Women’s refuges are usually ordinary houses that are shared by women and children. Women do not have to go to a refuge in their own area and the address of a refuge is kept secret to protect women from violent partners. The staff can help with claiming benefits and helping you to find more permanent housing.

Newcastle Integrated Domestic Abuse Service have a refuge for women and their children who are moving from abusive relationships. It’s open 24 hours a day. They can support men who need alternative housing to leave abusive relationships. You can be referred to this service or contact them directly. They also offer:

  • an outreach service where they support people at risk of abuse
  • independent advice about domestic and sexual violence for victims at high risk of harm
  • support with housing and legal issues, access to benefits, training, employment and finding schools and childcare

Newcastle Women’s Aid offer 1 to 1 or group support to help recover after experiencing domestic abuse.

Support for homeless people

  • Help if you are homeless tonight Newcastle City Council
  • Help to keep your home Newcastle City Council
  • Help to find a home Newcastle City Council
  • The Joseph Cowen Healthcare Centre provides access to healthcare for those street homeless or in temporary accommodation who cannot access mainstream healthcare services. The drop in centre offers a daily GP service, a nurse, access to mental and sexual health support, a needle exchange, women only services, an outreach service, information, guidance and signposting for housing and benefits, bathing facilities and somewhere to drop in for a hot drink.
  • Report rough sleeping to Newcastle City Council you can contact the council if you have any concerns about a person who might be rough sleeping.
  • Groundswell aims to help homeless people take control of their lives.
  • Oasis Aquila Housing is a charity which works with homeless and vulnerably housed people in Gateshead. They support people in emergency situations to help establish their independence. They have a number of specialised projects including: 24 Hour supported accommodation projects for young people; Housing and support services for vulnerable families; and services and accommodation for homeless people.

Last updated: August 16, 2019

Send us a comment about this page

Before you go, please help us

    We will use this information to help improve InformationNOW. See our privacy policy for more details*