Information Now

InfoNOW news 9 July 2021


Just one thing – events calendar
Belsay bus
Metro trains refurbishment update
Assisted living – new development ,Addison Court

Opportunities for Action

Let’s Talk Digital Survey
New disabled parking charges in Council car parks

Spotlight On


Research & Reports

Voice Global research opportunities
Shape the future of health and social care research


Summer first aid kit
Teenage Safe 4 Life course
New adult learning courses with NCL

New on InformationNOW this week!
This week’s events & activities at a glance
Updated articles & organisations


Just one thing …

Register on InformationNOW. As a member, you can save your favourite and frequently used pages and they are colour coded and saved under headings of information, organisations and events.  You can also create a personal calendar or a community calendar of what is going on in your neighbourhood week by week.  As more activities open up, we will be adding them to InformationNOW and you can share them through this calendar.

Make the most of trips to Belsay

On weekends in July and August (and Bank Holiday Monday) English Heritage is making it easier for people to enjoy Belsay Hall, Castle and Gardens with a new way to travel:

  • Go North East will be offering four return bus journeys a day over the weekends from Newcastle’s Haymarket Bus Station, via Ponteland, to Belsay.
  • The X75 Belsay Express will leave from Haymarket Stand R. You can view all the info about the bus service, including a link to the timetable on this page of the Go North East website.
  • Anyone travelling by bus to the site will receive a 20% discount on admission.

At the moment, all visits to Belsay must be pre booked. Online bookings can be made by visiting the Belsay website. Just use code 20BelsayBus to claim your 20% discount.

InformationNOW has articles on: day trips and visits

Metro trains refurbishment update

Nexus has finalised the design options after an unprecedented 23,000 responses from customers, employees and specialist user groups. The new designs include:

  • Extra seats: they have added 12 tip-up seats to the original design to provide greater comfort and flexibility. Handrails in wheelchair areas: Wheelchair users asked for something to hold on to in the four spaces on each train
  • Wall finishings: suggested greater contrast with floors to aid the visually impaired. Double grab poles: This clever new feature was the popular choice of customers from three options
  • Seat and divider : a final pattern for seat coverings and glass divider decals based on Metro’s iconic ‘M’ logo was created by the Nexus Graphic Design team, following customer feedback
  • Floor markings: floor markings for wheelchair and multi-use spaces have been changed from white to bright yellow to provide greater visibility. Colour differentiation between poles and doors: Customers wanted yellow poles which stand out and match the current trains; they changed interior door finishes to contrast with these
  • Bike holder: A belt clip to hold bikes was the popular choice with cyclists

Stadler is building a total of 42 new Metro trains for Nexus, which will be delivered up to 2024. They will be responsible for servicing and maintaining these trains for 35 years, underscoring their commitment to the regional economy.

Assisted living – new development opening up

Assisted living offers a range of support to cater for different care needs including:

  • reminders to take medication
  • help getting dressed
  • assistance with personal care
  • support to prepare meals
  • care visits of up to 35 hours a week depending on your assessed needs
  • care team onsite 24 hours a day

Addison Court is a brand new, high quality, assisted living development in the heart of Scotswood with views over the river Tyne.
The scheme is aimed at those who are 55 years and over and offers:

  • modern accessible homes for rent
  • choice of one and two bed homes
  • garden room
  • residents’ lounge with private garden and patio
  • function room/ residents’ lounge with views across the river Tyne
  • café
  • underfloor heating
  • landscaped garden
  • a Your Homes Newcastle Housing Plus Officer from Monday to Friday to provide person centred support

Contact details:  Phone:  07929 825987 or 07880 305972 or  Email

If you are receiving care and have been assessed by the Council then complete an application on the Tyne and Wear Homes website.

If you don’t already receive care, please contact Community Health and Social Care Direct to arrange a care assessment.  Deaf and hard of hearing people  Textphone: 07968 474891 or  Email

InformationNOW has articles on: Housing for Older Peoplehome adaptations equipment and aids

Need equipment or aids to help in the home? Visit Your Equipment Newcastle.


Let’s Talk – Digital Survey launches

A digital inclusion survey aiming to gather data from as many Newcastle residents as possible has launched to help shape future programmes to reduce digital poverty in the city.

Complete the survey which is available until the end of August 2021.

They know that the non online community cannot access this and they have asked staff and partners to support their service users to help them complete the survey over the phone or face to face.  The survey can be easily completed on any PC or mobile device and can be printed off for completion too. Completed printed versions can be handed into any Library across the city by the closing date.

The 19 survey questions take about 10 minutes to answer and they are not gathering any personal data, only the post code area.

InformationNOW has articles on: internet and broadbandcomputer classes and ICT supportGetting online and devices

New disabled parking charges in council car parks

From 1 July 2021 blue badge holders will be required to pay parking charges while parking in either disabled or general pay and display bays within the Council operated car parks. Blue badge holders will receive an 1 hour grace period beyond the end of their paid for parking session.  For example, if a vehicle is displaying a valid blue badge with a pay and display ticket until 3 pm, the Enforcement Officers will add 1 hour to this time, so the vehicle is covered until 4 pm.  This includes: Dean Street, Eldon Garden, Eldon Square, Grainger Town, Manors, Oxford, Quayside and Stadium.

Blue badge holders may still park free of charge in on-street charged parking bays.

The 10 minute grace period that is operated nationally for anyone who has paid to park  will be applied to provide time for people who want to extend their parking session.

From 10 May 2021, to support greater volumes of people visiting the city centre, these car parks will revert to public charged parking.

• Claremont Road
• Leazes Park Road
• Morden Street

Keep an eye on this page for information when you are driving around Newcastle

InformationNOW has articles on: concessionary travel and public transport



New organisation on InformationNOW

Fearless in the North East What is Fearless? Fearless is the youth service of the charity Crimestoppers which aims to educate and empower young people to make positive and informed decisions when faced with crime and criminality.

Fearless is an online service which, using an A-Z guide, details different crime types, what they mean, what they look like and the potential consequences that may be faced if someone chooses to carry out that crime.

Fearless encourages young people to make a positive step to turn away from crime and to report information they may have about crime 100% anonymously via the online form. Fearless focuses on supporting young people to make a positive change. They want to challenge their preconceptions, boost their confidence, change negative attitudes and ultimately encourage positive action when faced with criminality.

Fearless wants to reassure young people about their decision making and champion the notion of ‘doing the right thing’.  They promise anonymity is important as it is what makes our charity unique. They guarantee that if young people choose to contact them anonymously, they can give information about crime without giving their name or any personal details. They will not be asked for their gender or age. They do not record any personal details that may be mentioned. They physically cannot trace email or IP addresses as their system is designed to protect your identity.  Watch their videos 

InformationNOW has articles on: ways to report crime and community safety issuespersonal safety; anti-social behaviour


Voice Global research opportunities

Voice: exploring innovations to extend working lives and support older entrepreneurs Thursday 15th July, 3.30 to 5 pm on Zoom.

Life expectancy is increasing and by 2030, the number of people in England aged over 65 will go up by 50 per cent.

As we continue to live longer and the retirement age rises, we will need to consider different ways of staying engaged in the workplace. One option, being pursued by more and more people in later life, is starting their own businesses. Adults age 50 and older are starting new businesses at a rate that’s been growing for more than 20 years — and accelerating since 2008. Many of these new entrepreneurs are using skills developed during careers to start successful businesses, all while enjoying the experiences that come with working for themselves.

Timter is a mobile application designed by trade professionals for trade professionals. The Mobile App has been carefully developed to bring new efficiencies and a professional image to small or start up businesses. Timter combines the breadth and range of key business software needed to run an effective business with the simplicity of use and ease of access via a mobile phone.  Book

InformationNOW has a section on work and retirement and looking for work

Voice: assessing the Barriers to Breast Screening Study
It is important to catch breast cancer early and yet there are falling number of people attending their mammogram.  Take part in the study and help explore the barriers to attendance – do you have other health problems for instance?

They are looking for women over the age of 47, who have been invited previously to breast screening programme. You do not need to have attended to take part.

Read more about the breast cancer screening programme on InformationNOW

Shape the future of health and social care research

People living in the North East and Cumbria are being asked to shape the future of health and social care research by taking part in an interactive installation called Multiverse Lab.  InfoNOW news has featured this before and it is great to see that people can take part without being digital. It will now tour to venues across the region including the Great North Museum in Newcastle, Everyone Active in Hetton, Trinity Square in Gateshead and Carlisle Old Town Hall. It will also be located later at the Quayside.

Created by the Unfolding Theatre, Multiverse Lab will gather the opinions of local people and find out what matters to them when it comes to health and social care. 2,000 visitors will be encouraged to add their voice by recording a message that will be shared with researchers and decision-makers to shape future health and social care research in the region. Over 300 people have already added their voice online, with topics including mental health, dementia and cancer highlighted.


Summer first aid kit

Wherever you are going this summer,  enjoying our local beaches or walking in forests, the NHS CCGs are recommending that you carry a first aid kit with you. Sun cream is an essential item, but items like tweezers for splinters or ticks, plasters and antihistamine cream are all useful..  For further information go to NHS website.  Remember to keep cool in the summer, and read our article on InformationNOW.

Teenage Safe 4 Life course

West End Women and Girls are running a Teenage Safe 4 Life course  If you know anyone who identifies as a woman aged 11-19 who has experienced domestic abuse, this course is for them. The course will begin on the 28th July 2021 and will run every Wednesday for 6 weeks  Each participant will be allocated a 1:1 worker throughout the course, providing a robust support plan to ensure all young women feel comfortable and safe.

Referrals can be made by telephone or emailing a completed referral form to Lola by 23rd July 2021.
InformationNOW has articles on: domestic abusepersonal safety and ways to report crime and community safety issues

New adult learning courses

The new Newcastle City Learning adult learning brochure for next term is out now. There are programmes to help you recover from the pandemic, build your confidence and develop the new knowledge and skills people will need to move into new areas of employment.  From art to culture, from Italian to cookery and counselling, there’s something for everyone.   Many courses are free for everyone and there are concessions available.  Courses will be running face-to-face and online.  Read the new brochure.

If you need assistance or want to check if you are eligible for a concession phone  0191 277 3520 or  email, Monday to Friday 8.30am to 4.30pm.

If you are interested in the Care Academy (page 38) contact Ann by email

InformationNOW has articles on: lifelong learning and hobbies

Updates to InformationNOW

Events & Activities

New sewing course/programme
Free training scheme for Artists and those with experience of care settings
GemArts Masala Festival
Outdoor adventure at Segedunum

Articles Updated

Organisations updated

Last updated: October 21, 2021

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