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Browse Information A-Z


Accessible and Public Toilets

You can plan your visit by looking at public toilet maps.


Acupuncture is a safe treatment for everybody and it can help to alleviate a number of health problems such as back pain, high blood pressure


Addiction is a psychological and physical inability to stop something even though it is causing psychological and physical harm.

Adult abuse

Abuse should be reported to the safeguarding teams.. Abuse can be emotional, physical, sexual, financial, discriminatory, psychological, organisational, domestic, neglect, self neglect or modern slavery.

Advance Decisions

Advance decisions allow you to set out your decisions and choices about refusing medical treatment in certain situations, should you lose the mental capacity to make these decisions in the future.

Advocacy support to get your voice heard

Advocacy is where someone helps you to get your views and opinions heard. They can support you to access services if you are unable to do so by yourself.

Affordable Credit

There are a number of affordable credit options available to people in Newcastle who may be able to help you if you’ve been refused credit by other lenders.

Affordable electrical goods

Buying new white goods or electrical items for your home can be a large and often unexpected expense. There are alternative ways to do this.

Affordable furniture

Furniture can be quite expensive, especially if you are in the process of moving house. There are more affordable options available in Newcastle.

Age discrimination

There are many areas of life in which people can experience age-related discrimination, including employment, health care and consumer services.

Age Proud Newcastle

Age Proud Newcastle is a collaboration led by the Elders Council, Equal Arts and council and voluntary partners.

Ageing with Style

Instigated by the Elders Council, partners working together to promote healthy ageing and older people’s month in October each year.

Airport assistance

Airport assistance is available if you have mobility issues or a disability. Assistance can be arranged before you fly to help make your travel easier.  Book early to ensure everything is in place.


Alcohol can damage our brains and our organs.  It is best to drink in moderation.

Anti-social behaviour

Anti-social behaviour can range from dropping litter to serious harassment. It can have a major negative effect on your health and your quality of life.


Two in three people experience anxiety or depression at some point in their life. It can be mild and last only a few weeks or it can be a lot more severe.


Aromatherapy is the use of essential oils to improve wellbeing and health, either by massaging them into the skin, adding them to bath water, or inhaling them from a diffuser or spritz.

Arranging a funeral

There are many different types of funerals to choose from and financial help may be available.


Arthritis is an inflammation of the joints and tendons, which can cause pain and difficulty when you move around. Other possible effects of arthritis are loss of grip and strength.


is a condition that affects the airways, causing them to become inflamed and narrowed when the asthma is triggered, making it difficult to breathe.

Attendance Allowance

Attendance allowance is a benefit for people who are physically or mentally ill; are disabled and need support or care; or need to be supervised by someone else during daily living activities.


Autism is a life-long condition. It affects a person’s ability to communicate or to do everyday things. People with  autism or a learning disability find it harder than others to learn, understand and communicate.


Bank accounts

having a bank account is important, but may not be suitable to everyone. Alternatives are available

Before you go into hospital

This section gives you information on what to do before you go into hospital, which will hopefully help to prepare you for your visit.

Being diagnosed

Being diagnosed with a health condition or illness can be a worrying and uncertain time.

Benefit Cap

A cap on benefits for those below state pension age.

Benefits of being physically active

Being active is key to leading an independent life. Doing a little bit of activity regularly can make a real difference to your health.

Bereavement and grief

The death of someone close to you, whether it was expected or sudden, can be an extremely difficult time, and you will experience many different emotions. Help is available.

Bereavement Benefit

Bereavement benefit is a payment that may be made following the death of your husband, wife or civil partner.

Bipolar disorder

Bipolar disorder is a condition that affects your moods, which can swing from one extreme to another.


First aid advice and guidance on how to deal with bleeding. In emergencies always dial 999 or go straight to hospital.

Blue Badge Scheme

The Blue Badge Scheme allows people who have difficulty getting about to park their cars close to the sites and services that they need to use.

Bogus callers

People who call at your home unexpectedly or call you on the telephone might not always be who they say they are.

Bottle in the Fridge – emergency information scheme

The Bottle in the Fridge initiative is an emergency information scheme that is currently provided free of charge by Caring Hands.

British Sign Language and subtitles

Sign language is a visual means of communicating using gestures, facial expressions and body language. Sign language is used mainly by deaf people and people with hearing difficulties.  Some television programmes have subtitles or text on screen which describes the spoken word and sounds taking place during a programme.

Burns and Scalds

First aid advice on treating burns and scalds. In emergencies dial 999 or go straight to hospital.

Buying or renting ordinary housing

If you decide to move house, you need to find out what type of housing will suit your needs best and what is available.



1 in 3 people in the UK will develop cancer at some stage in their life and it is more common in later life. A healthy diet and lifestyle are key factors in prevention.

Care and support

Personalised care and support can help you to live more comfortably and independently. Getting help at the right time can help improve your quality of life and allow you to continue enjoying life, plan ahead and make choices that are right for you.

Care homes in Newcastle

List of residential and nursing care homes in Newcastle commissioned by Newcastle City Council.

Carer’s Allowance

Carer’s allowance is paid to people over 16 and who spend at least 35 hours a week caring for someone with substantial care needs.

Carers assessments

As a carer you may be entitled to a Carers assessment. It is carried out to see what support you might be eligible for, to help you look after yourself and the person you care for.

Carers Wellbeing Fund

This fund is available for carers to take breaks and opportunities that give them choice, independence and control to improve their health and wellbeing.

Child Benefit

Child Benefit is a tax-free monthly payment made to anyone bringing up a child or a young person. You may be the guardian or carer of your grandchildren. You do not need to be the parent of the child or young person to qualify, but you must be responsible for them.

Children’s activities

It can sometimes be difficult to keep children and young people occupied, so if you are responsible for entertaining your children or grandchildren you may find some of these suggestions useful.

Chiropractic Therapy

Chiropractic involves the Chiropractor using their hands to treat disorders of the bones, muscles and joints.


First Aid advice on what to do if someone is choking. Always dial 999 in emergencies.

Choosing a care home

Care homes can provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Chronic Obstructive Pulmonary Disease (COPD)

COPD is the collective term for some lung diseases that make breathing difficult.

Chronic Pain

Chronic Pain is pain that persists despite medical treatment. This pain lasts for a long time (generally more than 3 months).


Tyne and Wear has several cinemas, showing everything from Hollywood blockbusters to low-budget, independent films. You can choose from large, multi-screen cinemas to smaller, more intimate venues.

Civil Partnership

Same-sex couples in the United Kingdom can have their relationships legally recognised and have the same rights as a married couple.

Cleaning services

Help with cleaning and housework.

Cold Weather Payments

Cold weather payments are made to help people keep warm during extended cold spells of weather between 1 November and 31 March each year.

Community Centres

These are a great way to get involved in local activities. Here’s a handy list of Community Centres in Newcastle so you can find out what’s happening near you.

Complaining to Adult Services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, Adult Services need to know.

Computer classes and Information Technology (IT) support

Using a computer can open up a whole range of opportunities to you, especially if you are using the Internet and email. There’s lots of support available in Newcastle to get online.

Concessionary travel

As an older person there are many ways in which you can take advantage of concessionary travel in Tyne and Wear and across the country.

Coronavirus and hand washing

NHS and Government advice on coronavirus and hand washing.


Coronavirus and safeguarding vulnerable people

Poster with information on safeguarding for Newcastle during the coronavirus period.


Coronavirus Government shielding information

Coronavirus shielding information – groups at risk

Coronavirus: isolate your household

NHS and Government advice on Coronavirus: isolate your household information.

Council Tax Support

Council Tax Support is a benefit that helps people on a low income to pay the Council Tax on the property they live in.

Credit Unions

Credit Unions are not-for-profit local organisations which exist to provide a safe, convenient place for members to save money and to get loans and other financial services at reasonable rates.


Day centres and services

There are a number of day services to choose from in Newcastle including lunch clubs, social activities, fitness classes and much more.

Day trips and visits

You’ll be surprised how far you can travel using your concessionary travel pass. Here are a few suggestions of where you can travel to on public transport.

Deaf and hard of hearing

There are approximately nine million people in the UK who are deaf or hard of hearing. More than half of people over the age of 60 years old have a hearing loss, which is usually related to the ageing process.

Dealing with debt

Help is available to manage debt if you need it. This article covers everything from planning your finances, financial help, utility debt and illegal lending.

Dealing with rubbish and pests

If you are bothered by pests in your home or garden, the City Pest Control team will be able to help you.


Dementia is a term used to describe various disorders involving a loss of brain function, such as thinking, memory, reasoning and language.

Dementia Friendly Newcastle

Newcastle is committed to becoming a Dementia friendly city.


An NHS dentist is a dentist who has agreed to provide NHS dental services. Some dentists may provide a mixture of NHS and private care.


There are different types of depression or low mood. The symptoms can be mild or severe and impact people differently. Help and support is available if you are feeling sad, lost, lonely or in a low mood.


Diabetes is a health condition where the level of glucose (sugar) in the blood is too high. There are 2 types of Diabetes.

Digital Television

Digital television is in place across the UK. This means that you will need a digital receiver or satellite or cable TV service in order to watch television.

Direct Payments

Direct payments are a way of paying for care and support services such as care in the home, day services or respite care. Direct Payments allow you to buy and arrange your own care and support services.

Disability Living Allowance (DLA)

Disability Living Allowance is a payment for disabled people who need additional support for their care or mobility needs. This benefit will be replaced by Personal Independence Payment in January 2015.

Disability Rights

The Equality Act protects disabled people’s rights including employment, education, and access to services and facilities.

Domestic abuse

Domestic abuse can happen to anyone. It’s described as any incident or pattern of incidents that are: controlling, coercive, threatening, violent.

Donating your body to science

There are many options for what happens to your body or organs after you die. Donating your body for scientific research is an option.

Driving as you get older

You may have been driving for years, but there are some things that you need to think about as you get older and your circumstances change.

Drugs and alcohol

Concerned about drug use in your local area? Worried about your own or someone you love’s use of drugs or alcohol? Support and advice is available.


Easter worship during the coronavirus outbreak

Information about recorded and live streams from churches across Newcastle during Easter and beyond.

Electrical safety

Things to look out for to keep your home and belongings safe

Emergency funds and support

Emergency funds provide lump sum cash payments or loans to cover extra expenses that you find difficult to cover from your regular income.

Employment and Support Allowance (ESA)

Employment and Support Allowance (ESA) is for people who are unable to work due to illness or disability and who are under pension age.

Energy saving tips

There are a number of practical steps you can take to save energy and money.


Epilepsy is a neurological condition which causes seizures. There are many different types of epilepsy and seizures.

Equity Release

is one of the options that you could take to release some of your money which is tied up in property.

EU Settlement Scheme

The European Union Settlement Scheme requires all non-UK and non-Irish European Union (EU), European Economic Area (EEA) and Swiss nationals to apply to stay in the UK after Brexit.

Eye Casualty

provides care for patients who have any eye conditions that can’t be treated by a GP or at a Minor Injuries Unit.


Falls prevention

Information on how to avoid falls and what to do if you have a fall.

Family and relationship problems

As we grow older our lives and families change. This can raise issues with your family and relationships. Support is available to help you through these challenging times.

Feeling lonely?

It can be useful to think of positive ways to overcome any feelings of loneliness that you may be experiencing.

Finding a partner

If you are single and want to meet a new partner, there are several ways of meeting new people.

Finding friends

Looking to connect  and make new friends? There are many places to meet up with people in Newcastle.

Fitness activities

Taking exercise, or doing some form of physical activity, can be an enjoyable way to spend your leisure time, as well as being of great benefit to your health.

Flexible working

Flexible working describes any working pattern that is adapted to suit your needs.


Flu is an infectious virus and is most common from December to March. There is no cure for flu but you can get a flu vaccination.

Food and friends

There are loads of great places to visit for food in Newcastle. Some offer discounts for older people or a tailored service such as lunch clubs where you can socialise with other like minded people.

Food banks and free emergency food in Newcastle

There are charities that give emergency food and meals to those who need it most in Newcastle.

Fraud and scams

Sensible precautions you can take to make yourself less likely to be the victim of crimes such as fraud or scams.  How to report fraud.

Free meals and cheap food in Newcastle

Looking for a hot meal or low cost food in Newcastle? Find voluntary groups and charities that cook meals for the community across Newcastle.



Newcastle has a range of art on offer. Many art galleries offer free entry, exhibitions and events. Some galleries have cafes and offer guided tours.

Gardening and health

Gardening is good for you. It is therapy and fitness rolled into one.

Gas and electricity

Help and advice on how to find a cheaper energy supplier, help with energy debt, complaining about your service provider, priority services and more.

Gas safety

Tips on how to be gas safe at home

Getting advice about your finances

When you’re thinking about how to spend or save your money financial advice is really important. Here’s more information on where to find advice and what advice will suit your needs best.

Getting advice about your landlord or housing issues

Whether you live in council property, rent from a private landlord, own your own home or live in sheltered accommodation, there are many agencies that can help you to deal with housing problems.

Getting married again and your finances

It’s a good idea to think about how you will manage your new financial and legal arrangements when marrying or starting a new civil partnership in later life.

Getting online and digital equipment

Want to know more about how to use digital technology such as the internet, computers, tablet devices (Ipad etc) mobile phones and find out what this technology could do for you?

Getting repairs and decorating done

If you need repairs doing to your home and can’t do them yourself then there is help available. Always find someone you can trust before you let them into your home.

Getting to hospital

Getting to hospital can be a worry for some people. This section gives details on how you can travel to and from the hospitals in Newcastle.

Giving up smoking

Smoking is the biggest cause of death and illness in the UK. Giving up smoking is the best thing you can do to improve your health with immediate benefits.

Grandparent issues

Information and advice for grandparents.


Hair Loss (Alopecia)

Alopecia is a condition that can affect men, women and children. It has no harmful effects to general health but hair loss can be distressing.

Hate crime

A hate crime or incident are acts of violence, aggression, prejudice or hostility directed at someone because of their, race or ethnicity, religion or belief, transgender identity, sexual orientation, disability or age.

Having issues with using InformationNOW

solve problems such as pages not displaying properly, checking your WiFi connection, to checking how much data you have on your mobile.

Having problems with home maintenance?

If you own or rent your home and you’re having problems with repairs, damp, staying warm, electrics, rats, noisy neighbours or more, help is available.

Having your say about health services

There are groups that aim to ensure the views of patients, carers and the public are heard and acted upon by those making decisions concerning health and health services.

Head injuries

Head injuries are potentially serious and require a proper assessment.

Healthy eating and drinking

A well-balanced, nutritious diet can help to prevent many illnesses and can significantly improve some existing health conditions.

Healthy feet

To keep your feet healthy you need to look after them; keeping them clean, warm and well-supported.

Healthy teeth

A few simple changes to what you eat and drink and how you brush your teeth can make a big difference to the health of your mouth, gums and teeth.

Hearing voices and hallucinations

A hallucination is a sensory experience that occurs in the absence of an external stimulus. For example hearing, seeing, tasting, smelling or feeling something that isn’t there.

Heart Attacks

It can be useful to know the signs and symptoms of a heart attack. In an emergency dial 999.

Heart disease

Coronary heart disease (CHD) occurs when your arteries become blocked and restrict the blood and oxygen supply to your heart.


happens when the body becomes dangerously overheated, usually due to a high fever or prolonged exposure to heat.

Help to get out and about

This information includes: the blue badge scheme, concessionary travel, Senior railcard, Motability car scheme, NexusTaxicard, Shopmobility and Hop to the shops.

Help with clothing

Affordable family clothing including school uniform, interview outfits and special occasions.

Help with gardening

There are schemes that can provide you with a reliable gardener to help keep you garden in good condition at an affordable price.

Help with health costs

Most NHS services are free, however, you may be entitled to free treatment or help with some of these health costs.

Help with heating problems and how to pay for them

There are several organisations that can provide help and advice to ensure that your home has adequate heating and insulation to meet your needs.

Help with shopping

There are supported shopping schemes that can help you get out and buy your essential items or have them delivered.

High Blood Pressure (Hypertension)

If High Blood Pressure is not treated and kept under control, it can cause heart disease or a stroke.


If you are retired, or approaching retirement, it might be a good idea to find a hobby that you enjoy. Here’s some information on hobbies that you might consider.

Home adaptations, equipment and aids

You can make changes to your home or get  equipment to help you with day-to-day tasks and activities.  This can be important to your wellbeing and quality of life.

Home care

If you need some support at home with personal care such as bathing, dressing and making meals, there are organisations that may be able to help you.

Home care agencies in Newcastle

see the full list of general and specialist home care agencies. Read more about who’s commissioned by the council


Homeopathy is a “treatment” based on the use of highly diluted substances to cause the body to heal itself.

Housing Benefit

Housing benefit provides help towards rent costs and some housing service charges for  people on a low income.

Housing for older people

There are many types of housing available for older people and it is important to assess your current and future needs before you start your search. Find out more about sheltered housing, extra care and almshouses here.

How to challenge a benefit decision

How to challenge a benefit decision.

How to complain about health services

This section looks at the different ways you can raise concerns you may have about health services.

How to give blood and organ donation

Giving blood or giving an organ could save lives.  It doesn’t matter how old you are or your ethnicity.  Organ donation is a precious gift.

How to make a good complaint

If you are not happy with the service or goods that you have received you can make a complaint, or in some cases you may be able to return the goods and secure a refund.

How to pay for adaptations to your home

There are grants available to help pay for adaptations and equipment to make life easier around your home.

How to stay active while you are at home

Tips on how to stay active at home including chair based exercise, strength and balance exercise and aerobics.

How to tailor InformationNOW to your access needs

If you have trouble reading websites because of a visual impairment, learning disability or because you speak a language other than English we can help to make InformationNOW easier for you to use. You can open the free Recite Me software by clicking the icons in the right hand corner of any page on the site.

How to use your GP surgery well

The healthcare provided by our National Health Service (NHS) in the UK is important to all of us. This page is about how to access a GP (or doctor’s) surgery, to make sure you get the healthcare you need.


is excessive breathing. It is normally caused by acute anxiety and it may accompany a panic attack.


Hypnotherapy attempts to engage a person’s subconscious mind, using the power of suggestion to make a positive change.


Identity theft

Identity theft is a crime where criminals steal your personal details and use them to open bank accounts, get credit cards, loans, state benefits, or identity documents.

Immigration and Asylum

People can immigrate to the UK or seek asylum. Immigration is regulated in line with government policy and supports economic growth.

Incapacity Benefit

Incapacity Benefit has been replaced by Employment Support Allowance.

Income Support

Income support is a benefit for people on low income and is means tested.


Incontinence can affect all age groups. Incontinence may happen for a number of different reasons. Help is available.

Industrial Injuries Disablement Benefit

Industrial Injuries Disablement Benefit is a benefit for people who are ill or disabled because of disease or deafness caused by certain types of work, or because of an accident at work.


is a way of protecting yourself and your belongings against a particular adverse event, for example, a burglary or a serious accident.

Internet and Broadband

To connect to the internet you need a telephone line and to pay for a broadband connection. You can also access WiFi.

Interpreting and translation

There are a range of organisations that provide interpreting and translation services in Newcastle

Introducing NHS Clinical Commissioning Groups (CCGs)

The way the healthcare services are planned and purchased in Newcastle and the whole of England has changed. NHS Clinical Commissioning Groups (CCGs) have now replaced the NHS Primary Care Trusts.

Introduction to Complementary Therapies

Complementary therapy includes a wide range of treatments that can be used alongside or as an alternative to conventional medicine.

Introduction to First Aid

First aid skills are easy to learn and will hopefully stay with you for life. Your knowledge could save someone’s life and it is likely to be those closest to you who will benefit from your skills.


Jobseeker’s Allowance (JSA)

Jobseeker’s allowance is a taxable benefit for people who are below retirement age and who are unemployed.


Keeping cool in Summer

For children, older people, or people with chronic health conditions, hot weather can be dangerous and potentially fatal.

Keeping in Touch Online

There are many ways that you can keep in touch with friends and family online. Email and Video Chat are very popular (and free) ways to communicate with others.

Keeping safe from an attack

Attacks from terrorists are on the rise. Important information about how to keep safe and report suspicious activity.

Keeping warm and well in Winter

Keeping warm in cold weather is important. Alongside cold and flu, cold weather can cause serious health problems, such as heart attacks, stroke, hypothermia and pneumonia. It’s important to stay warm.

Keeping your brain active

Looking after your mental wellbeing is just as important as taking care of your physical health.

Kinship Carers – caring for young relatives

Information about looking after a friend or relative.


Laundry services

Sometimes you may need a helping hand with your house work. Some local areas have launderette facilities and there are some charities and organisations in Newcastle that offer laundry services.

Learning disability

A learning disability is a life-long condition. It affects a person’s ability to communicate or to do everyday things. People with a learning disability find it harder than others to learn, understand and communicate.

Leaving hospital

Leaving hospital can be just as daunting as going into hospital for some people. Information on what should happen when you leave hospital and tips on how to prepare for your return home.

Leaving hospital and choosing a care home

Care homes provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Leisure Centres in Newcastle

There are a number of  leisure facilities in Newcastle. We have listed below the main leisure centres in the city so that you can find one near you.

Libraries, reading and audio books

There are 14 Council libraries and 4 independent libraries in Newcastle, all offering a wide range of services. Becoming a member of a Council library is free.

Lifelong Learning

Taking up learning opportunities at any age can enhance your life and help you to feel healthier and happier. there are lots of courses to choose from in Newcastle.

Living abroad and your benefits

Considering moving abroad? There are some things to consider about how this may effect any benefits you are receiving or entitled to.

Loan Sharks

Loan sharks are unlicensed money lenders who often charge very high interest rates and sometimes use threats and violence to frighten people who can’t pay back their loan

Looking after someone

Many people (adults, young carers and children) do not see themselves as carers, but rather as family members or friends, and do not realise that they may be able to get financial and practical help from the City Council, health services and voluntary organisations.

Looking For Work

If you’re looking for work, thinking about returning to work, or want to change your career, there is help available.


Making decisions and your mental capacity

Some people have difficulties making decisions. This could be due to a learning disability, dementia, a mental health problem, or a brain injury

Making your computer or mobile device easier to use

There are some steps that you can take to help make your computer easier to use without having to purchase new equipment.

Making your home safer

Simple steps to make your home safer.

Managing someone else’s affairs

Plan ahead to manage your affairs.  There may be a point in your life where you are unable to manage your finances and need someone to do this for you. Or if you care for a family member or friend, you may need to step in to manage their finances and other affairs, if they are unable to do so themselves.

Managing your money

How to budget to manage your money well, to avoid getting into debt and to save some money for the future.

ME (or Chronic Fatigue Syndrome)

ME (myalgic encephalomyelitis) is also sometimes referred to as chronic fatigue syndrome (CFS). It can affect people of any age.

Meals at home

If you are finding it difficult to prepare your own meals and have no other way of getting a main meal, you may want to consider applying to have hot meals delivered to your home.


The menopause happens to all women. Support and help is available to help deal with the side effects.


Information about periods and menstruation and where to get free and affordable products.

Mental Health

Mental health is about how we think, feel and behave. 1 in 4 people in the UK have a mental health problem which affects their daily life, relationships or physical health.

Mental health emergency or crisis services

If you need help with a mental health problem outside normal working hours here are services you can use.

Mental health support for veterans, their families and carers

The stress and trauma associated with serving in the armed forces can impact on your mental health. Support is available.


For many people the main symptom is a painful headache. Other symptoms include disturbed vision; sensitivity to light, sound and smells feeling sick and vomiting.

Mindfulness and meditation

Mindful therapy and meditation can be practised on your own or through the help of a service.

Minibus Services

Community Transport is provided by not-for-profit or social enterprise organisations for the benefit of the local community.

Minor Injuries Units

are for patients with injuries such as sprains, cuts and grazes. The waiting times are generally much shorter than at Accident and Emergency.

Mobile phones

are a good way to keep in touch. They can be used to make phone calls, send text messages photos and emails and lots more.

Mobility scooters

are a fantastic way of getting out and about for people who have mobility issues. There are lots of different type of scooter available to choose from.

Motability: car scheme for disabled people.

Motability is a charity which provides mobility solutions for disabled people. This includes help to lease a car, powered wheelchair or scooter.

Moving abroad

If you are thinking of moving abroad, your first step should be to get as much information as possible about the realities of living in a foreign country.

Moving in with relatives

You need to take time to decide whether to move in with relatives, as the relationship you have with your family and your own individual circumstances will naturally affect how suitable this option would be for you.


There are many museums to visit in Tyne and Wear. Many are free and have exhibitions ranging from science and technology to local history.

Music – get involved

If you want to get involved and sing or play an instrument yourself, we also have information on some of the organisations that can help you.

Music Venues

There are many music venues in and around Newcastle, playing host to a wide variety of musical performers. We have listed some of these venues here. There are also a couple of local magazines that will keep you up to date with acts and venues.


National Insurance

You pay National Insurance contributions throughout your working life, to build up your entitlement to certain state benefits, including the State Pension.

Neighbourhood Watch

Neighbourhood Watches are ran by volunteers to help make sure the area remains safe and to prevent crime. There may be a Neighbourhood Watch in your local area.

Nexus TaxiCard Scheme – Accessible Transport

The TaxiCard scheme is for those who have a disability or impairment that means using public transport is difficult.

Noise nuisance

If you have a problem with noise in your neighbourhood there are several courses of action you can take, depending upon the seriousness of the problem.

Not Sure Don’t Answer the Door

Campaign to keep people safe in their homes during the Coronavirus pandemic.


Older People’s Forums in Newcastle

The Elders Council of Newcastle is the older people’s forum in Newcastle. It is a voluntary organisation run by and for older people in Newcastle. They work to get the voice and views of older people heard in our city.


Opticians and Optometrists test your sight and examine the health of your eyes. There are some health conditions that can effect your eyes and the symptoms are only found on examination. Regular checks are important.


Osteoporosis is a condition where the bones become weak, fragile and can break easily. It is more common in women than men.


Palliative care

Palliative care is a term that is used when someone is supported through a  serious progressive illness. It also includes care for their families.

Parkinson’s Disease

Parkinson’s disease is a progressive neurological condition which affects movements such as walking, talking and writing.

Parks and Gardens

There are plenty of green spaces in and around Newcastle upon Tyne, where you can take a walk, ride a bike, use the play/exercise facilities and enjoy the fresh air. Some of the parks also feature part of the Hadrian’s Way. Here’s a handy list of those in Newcastle and close by.


If you are planning to travel abroad, or in some cases within the UK, you are required to have a valid UK passport.

Paying for care

The system for paying for care can be quite complicated. The amount you pay depends upon your circumstances.

Payment Exception Service

The Payment Exception Service is a way for people who do not have a bank account to collect benefit or pension payments.

Payment Methods

There are a number of ways of paying for goods and services in shops, online or by post.

Pension Credit

Pension Credit is a benefit to help top up pension payments for those on low incomes or as an extra payment for those who have saved privately.


Pensions are a way of saving for your retirement with some tax benefits.

Personal alarm systems and telecare

If you’re worried about getting help if you have an accident at home or fall ill suddenly, a 24 hour response, monitoring or support service may be useful to you to help you live confidently and independently.

Personal budgets for care and support

Your personal budget is the sum of money that Newcastle City Council allocates for your care and support.  As a result of your personal budget, a support plan should be put in place.


Personal health budgets

The NHS offers personal health budgets and personal wheelchair budgets to certain groups of people.

Personal Independence Payment (PIP)

PIP replaces Disability Living Allowance. It is a benefit to help towards some of the extra costs associated with ill-health or disability

Personal Safety

There are some precautions that you can take to help reduce your chances of being a victim of crime, assault or violence.

Pets and animals

Information on what to consider before getting a pet and where you can find support to help you look after your pets.  Also, taking your pet into pubs and cafes and on holiday.

Pharmacy (or Chemists)

Pharmacists or chemists are experts in the use and effect of medicines. You can get advice, medicines and some treatments in pharmacies without waiting to see your GP.

Physical activity for adults infographic

Physical activity infographic

Places of worship

There are many different faiths that are celebrated in Newcastle. You can find a number of places of worship and communities here.

Podiatrists (or Chiropodists)

Registered podiatrists (or chiropodists) are trained in all aspects of care for the feet and lower limbs.

Postal Services

information about the range of postal services available in the UK

Power of Attorney

Power of Attorney is a legal document, which authorises one or more people to handle your finances and health and welfare. You can set up a Power of Attorney for a limited time, or to deal with a specific situation.

Problems at Work

During your working life it is likely that you will encounter problems at work at some point in time. This may be due to the job itself, your relationship with your colleagues, or  personal circumstances

Problems with your neighbours

There are several types of problems that you may experience in your neighbourhood. You may have noisy neighbours, or you may be experiencing verbal abuse or threats from someone in your area.

Public transport

Information on the types of public transport available in Newcastle.


Quick links to virtual activity online

There is so much to do online from arts to gardening, from music to a new skill – here are some quick links to keep you occupied whilst at home.


Racial Discrimination

occurs when someone is treated less favourably than another person because of their race, colour, nationality or ethnic origin.


Redundancy is a form of dismissal from a job. Reasons for redundancy can include the fact that new technology or a new system has made your job unnecessary, that the job you were hired for no longer exists, that there is a need to cut costs


Reflexology is the application of pressure to feet and hands to relieve pain and treat medical conditions.


Reiki is a form of touch therapy where the therapist uses distant healing techniques. Their touch should be gentle, light and comfortable.

Religious and cultural festivals

A list of religious and cultural festivals for 2021.


Retiring from work is a decision which most people will have considered very carefully. Many people are now retiring at a younger age and living longer. Retirement can be an exciting new phase in your life,


Savings and Investments

Ways to make more out of your money.

Scams, fraud and cyber crime relating to the coronavirus pandemic

Unfortunately, there is a wide range of fraud and crime that can be undertaken online and on your doorstep during this period of social distancing and self isolation.  Read our list of scams, fraud and cyber crime. Be wary and be alert.


Schizophrenia is a mental health condition that causes a range of different psychological symptoms, including: hallucinations, hearing or seeing things that do not exist, and delusions.

Security for your home

Home security is the best way to reduce your chances of being burgled. Some basic tips are listed in this section. Many of them are common sense, but they could make all the difference to the safety of your home.

Security For Your Vehicle

A lot of crime is against cars, motorbikes and bicycles; either the theft of them, or from them. Most of this crime can be prevented by following some simple tips, which are detailed in this section.

Self care and disability

Self care and self management for people with a disability are terms that are used regularly in today’s society, particularly by the NHS and associated health and social care organisations.


The decision to become self-employed is a big step, especially if you’re close to retirement age, and it’s not one that you should take without advice.

Separation and divorce

Information and advice on relationship counselling, separation and divorce.

Services for people with a learning disability or autism

This article explains the services that are available for people with a learning disability or autism.

Sex in Later Life

Information about sexual health, protection from sexual transmitted infections, contraception and details of organisations that can provide you with expert advice and guidance.

Sexual health

Find out more about your body, protection, screening, check ups, relationships and services available.


Shiatsu is a form of Japanese massage which involves applying pressure to various points on the body used to relieve pain and promote health.


is a common disease which occurs in people who have previously had chicken pox. It can affect anyone.


Shock is a physical reaction to an injury usually related to blood loss or circulatory problems. Shock can be potentially fatal. Here are some tips on treating shock.


Shopmobility  provides battery-powered scooters and wheelchairs for people with mobility difficulties.

Sight Loss and Visual Impairments

Vision impairment means that your eyesight cannot be corrected by glasses or lenses.  Conditions include: cataract,macular degeneration, diabetic retinopathy, glaucoma, retinitis pigamentosa and a condition related to stroke, hemianopia.


Sleep is an essential process that our bodies and minds need in order to function.  This article explains why sleep is important and what can affect it.

Social Networking

connecting with others online is a great way to keep in touch with friends and family and discover others who have shared interests. There are many ways to do this for free.

Social Prescribing

Social Prescribing is where you are prescribed activity or exercise to improve your physical and mental health. It may be used in place of medication or alongside treatment.

State Pension

The State Pension is a payment you receive if you pay enough National Insurance contributions over your working life.

Stay at home Save Lives – Coronavirus information 25 March 2020

This is the Government information to observe.

Staying connected during the Coronavirus

Many of us just want to stay connected and see a friendly face or hear a voice. So we can all play our part in helping to manage how we use our connections

Staying safe online

A few simple precautions will keep you safe while you are online.


A stroke occurs when an area of the brain is deprived of its blood supply, causing brain tissue to die. This is usually the result of a clot or burst blood vessel.

Support for Asylum Seekers and Refugees

If you are seeking asylum in Newcastle there are a number of local services who can help with support and advice.

Support for people with low incomes

This article signposts you to support and help if you are on a low income.

Support Groups

There are a range of support groups in Newcastle that help, advise and support people through difficulties including offering emotional support to those people dealing with illness, social isolation, end of life or a long term condition.


Swimming Pools in Newcastle

There are many swimming pools in Newcastle. Find one near you.


Taking a holiday

Information to help you to plan a holiday that takes into account your interests and needs.


Key taxes that you may have to pay include: Income Tax, Capital Gains Tax, Inheritance Tax, Stamp Duty, Value Added Tax and certain other duties.


There are mainly two types of taxis in Newcastle; Hackney carriages and private hire vehicles.


There are a lot of telephone services to choose from. This article gives more information to help find the right  service for you.

Television Licences

You need to buy a TV licence if you own a TV set or other equipment that can receive TV programmes.

The practicalities of moving home

Help to plan moving home including advice on decluttering, removal companies and how to dispose of unwanted items.


Newcastle has excellent theatre venues, attracting many popular artists and touring productions. Many of the venues we have listed here offer concessions for older people

Things to do in Newcastle

Whether you live in Newcastle or are just visiting, there are many ways to enjoy a great day out in Newcastle and the surrounding areas of Tyne and Wear and Northumberland

Thinking about moving home?

There are many reasons why you may want to consider moving from your home, however moving house is a big step in your life so before making a decision, here are some things to consider.

Thyroid Problems

The thyroid produces hormones which control the body’s metabolism. These hormones are important in regulating your body’s energy.


Setting up a trust means you give your money or property to someone else so you no longer own it. Some people use trusts to leave money to others when they die.


Universal Credit

Universal Credit has replaced working-age means-tested benefits. It will provide one payment which takes into account housing, employment, children and income.

Urgent medical help from NHS 111

The NHS provides a free telephone helpline, symptom checker and website for non life threatening health and medical advice.

Urinary Tract Infection

Urinary Tract infections are the most common infection health problem amongst older adults. They can be painful and uncomfortable, but can be treated easily.


Vaccine priority poster

Vaccine poster showing the order of priority.

Vandalism and graffiti

Vandalism and graffiti can contribute greatly to the fear of crime. Find out how to report it here.

Vegetarian shopping during the coronavirus

Grocery guide from Vegetarian for Life


Volunteering is a great way to learn a new skill or develop an existing one, meet new people and have fun.


Walk-in centres (Urgent Treatment Centres)

Urgent Treatment centres are for patients who want fast and convenient access to healthcare advice, information and treatment for minor illnesses and injuries.

Walking and health

Walking is good for you. It is therapy and fitness rolled into one.

Water Supply

read more about the water supplier in the North East, help to pay your bills, to save money and water.

Ways to report crime and community safety issues

There are many ways that you can deal with crime or community safety issues. This section explains some of these, giving contact details of those who can help.

Weight management

Your weight can impact upon your health and wellbeing. Support is available to help you manage and maintain your weight.

Welfare benefits

There are a number of state funded financial benefits which you maybe eligible to receive which will help to improve your quality of life.

What you can do online

The internet can be used to do so many different things such as keeping in touch with people, paying bills, entertainment, shopping and for fun.

When collecting clutter or hoarding can become a problem

Hoarding is where someone collects large amounts of items and is unable to throw any of them away. This can become a problem and be risky for the person living in the home and their neighbours.

When someone dies: a practical guide

Here’s a helpful guide of practical issues that you made need to consider and act upon following the death of a loved one.

Where to get legal advice

Find out more about places where you can receive legal advice in Newcastle.

While you are in hospital

This article explains what to expect during your stay in hospital.


If you die without making a Will, known as ‘dying intestate’, it can become complicated for the people that you leave behind to carry out your wishes or know your intentions.

Winter Fuel Payments

The Winter Fuel Payment is a tax free payment to help older people keep warm during winter. It is provided by the government.

Worried about becoming homeless? Help with housing

Help available if you are in danger of becoming homeless or you need help with housing.


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Your benefits while you are in hospital or in residential care

Some benefits can be affected when you go into hospital or into residential care. Here are some things to consider.

Your Care: Financial assessments

A financial assessment determines how much you have to pay for the services you receive from Social Services, or how much you will receive in Direct Payments

Your Care: Needs assessments

If you need some extra help to live independently at home, you may be able to get help from Newcastle City Council.

Your Consumer Rights

If you have a problem with something that you buy or pay for there are laws that can protect you. There are also local organisations that can help you.

Your Doctor or GP

General Practitioners (GPs) provide a wide range of health services. They provide consultations in their practices and through home visits.


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