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A

Accessible and Public Toilets

When going out and about it is useful to find where your nearest accessible toilets and other facilities are.

Acupuncture

Acupuncture is a safe treatment for everybody and it can help to alleviate a number of health problems such as back pain, high blood pressure

Addictions

is not having control over doing, taking or using something, to the point that it may become harmful to you.

Adult abuse

Abuse can take many different forms. It can be emotional, physical, sexual, financial, discriminatory, psychological, organisational, domestic, neglect, self neglect or modern slavery.

Advance Decisions

allow you to set out your decisions and choices about refusing medical treatment in certain situations, should you lose the mental capacity to make these decisions in the future.

Advocacy – support available to get your voice heard

Advocacy is where someone helps you to get your views and opinions heard. They can support you to access services if you are unable to do so by yourself.

Affordable Credit

There are a number of affordable credit options available to people in Newcastle who may be able to help you if you’ve been refused credit by other lenders.

Affordable electrical goods

Buying new white goods (fridges, washing machines etc) or electrical items such as computers for your home can be a large and often unexpected…

Affordable furniture

Furniture can be quite expensive, especially if you are in the process of moving house. There are more affordable options available in Newcastle.

Age discrimination

There are many areas of life in which people can experience age-related discrimination, including employment, health care and consumer services.

Airport assistance

is available if you have mobility issues or a disability. Assistance can be arranged before you fly to help make your travel easier.

Alcohol

As we grow older it?s harder for our body to deal with the effects of alcohol. This leaflet provides information and advice about the risks of alcohol for older people.

Anti-social behaviour

Anti-social behaviour can range from dropping litter to serious harassment. It can have a major negative effect on your health and your quality of life.

Anxiety

Two in three people experience anxiety or Depression at some point in their life. It can be mild and last only a few weeks or it can be a lot more severe.

Aromatherapy

is the use of essential oils to improve wellbeing and health, either by massaging them into the skin, adding them to bath water, or inhaling them.

Arranging a funeral

There are many different types of funerals to choose from and financial help may be available.

Arthritis

is an inflammation of the joints, which can cause pain and difficulty when you move around. Other possible effects of arthritis are loss of grip and strength.

Asthma

is a condition that affects the airways, causing them to become inflamed and narrowed when the asthma is triggered, making it difficult to breathe.

Attendance Allowance

Attendance allowance is a benefit for people who are; physically or mentally ill; are disabled and need support or care; or need to be supervised by someone else.

B

Before you go into hospital

This section gives you information on what to do before you go into hospital, which will hopefully help to prepare you for your visit.

Being diagnosed

Being diagnosed with a health condition or illness can be a worrying and uncertain time.

Benefits appeals process

The Government have changed how benefit appeals are treated and made. Here’s more information on the rules and process.

Benefits of being physically active

being active is key to leading an independent life. Doing a little bit of activity regularly can make a real difference to your health.

Bereavement

The death of someone close to you, whether it was expected or sudden, can be an extremely difficult time, and you will experience many different emotions. Help is available.

Bereavement Benefit

is a payment that may be made following the death of your husband, wife or civil partner.

Bipolar disorder (manic depression)

is a condition that affects your moods, which can swing from one extreme to another.

Bleeding

First aid advice and guidance on how to deal with bleeding. In emergencies always dial 999 or go straight to hospital.

Blue Badge Scheme

allows people who have difficulty getting about to park their cars close to the facilities and services that they need to use.

Bogus callers

People who call unexpectedly at your home are not always who they say they are and while you might think you are being rude by refusing someone entry into your home, remember it is your property and your decision whether to invite them in.

Bottle in the Fridge – emergency information scheme

The Bottle in the Fridge initiative is an emergency information scheme that is currently provided free of charge by Caring Hands.

British Sign Language and subtitles

British Sign Language (BSL)

Sign language is a visual means of communicating using gestures, facial expressions and body language. Sign language is used mainly by deaf people and people with hearing difficulties.

Subtitles

Some television programmes have subtitles or text on screen which describes the spoken word and sounds taking place during a programme.

Burns and Scalds

First aid advice on treating burns and scalds. In emergencies dial 999 or go straight to hospital.

Buying or renting ordinary housing

If you decide to move house, you need to find out what type of housing will suit your needs best and what is available.

C

Cancer

is more common in later life. There are a number of different types of cancer.

Care and support

can help you to live more comfortably and independently. Getting help at the right time can help improve your quality of life and allow you to continue enjoying life, plan ahead and make choices that are right for you.

Carer’s Allowance

is paid to people over 16 and who spend at least 35 hours a week caring for someone with substantial care needs.

Carers assessments

As a carer you may be entitled to a Carers assessment. It is carried out to see what support you might be eligible for, to help you look after yourself and the person you care for.

Carers Wellbeing Fund

is available for carers to take breaks and opportunities that give them choice, independence and control to improve their health and wellbeing.

Child Benefit

is a tax-free monthly payment made to anyone bringing up a child or a young person. You may be the guardian or carer of your grandchildren. You do not need to be the parent of the child or young person to qualify, but you must be responsible for them.

Children’s activities

It can sometimes be difficult to keep children and young people occupied, so if you are responsible for entertaining your children or grandchildren you may find some of these suggestions useful!

Chiropractic Therapy

is used to treat, muscular problems, injuries, migraines and joint pain. 

Choking

First Aid advice on what to do if someone is choking. Always dial 999 in emergencies.

Choosing a care home

Care homes can provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Chronic Obstructive Pulmonary Disease (COPD)

is the collective term for some lung diseases that make breathing difficult.

Chronic Pain

is pain that persists despite medical treatment. This pain lasts for a long time (generally more than 3 months).

Cinemas

Tyne and Wear has several cinemas, showing everything from Hollywood blockbusters to low-budget, independent films. You can choose from large, multi-screen cinemas to smaller, more intimate venues.

Civil Partnership

Same-sex couples in the United Kingdom can have their relationships legally recognised and have the same rights as a married couple.

Cleaning services

Sometimes you may need a helping hand with your house work. There are various organisations in Newcastle that offer one off and regular cleaning…

Cold Weather Payments

are made to help people keep warm during extended cold spells of weather between 1 November and 31 March each year.

Community Centres

These are a great way to get involved in local activities. Here’s a handy list of Community Centres in Newcastle so you can find out what’s happening near you.

Complaining to Adult Services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, Adult Services need to know.

Computer classes and Information Technology (IT) support

Using a computer can open up a whole range of opportunities to you, especially if you are using the Internet and email. There’s lots of support available in Newcastle to get online.

Concessionary travel

As an older person there are many ways in which you can take advantage of concessionary travel in Tyne and Wear and across the country.

Council Tax Support

is a benefit that helps people on a low income to pay the council tax on the property where they live or own.

Credit Unions

are not-for-profit local organisations which exist to provide a safe, convenient place for members to save money and to get loans and other financial services at reasonable rates.

D

Day centres and services

There are a number of day services to choose from in Newcastle including lunch clubs, social activities, fitness classes and much more.

Day trips and visits

You’ll be surprised how far you can travel using your concessionary travel pass. Here are a few suggestions of where you can travel to on public transport.

Dealing with debt

Help is available to manage debt if you need it. This article covers everything from planning your finances, financial help, utility debt and illegal lending.

Dealing with rubbish and pests

If you are bothered by pests in your home or garden, the City Pest Control team will be able to help you.

Dementia

Dementia is a term used to describe various disorders involving a loss of brain function, such as thinking, memory, reasoning and language.

Dentists

An NHS dentist is a dentist who has agreed to provide NHS dental services. Some dentists may provide a mixture of NHS and private care.

Depression

There are different types of depression. The symptoms can be mild or severe and impact people differently. Help and support is available.

Diabetes

is a health condition where the level of glucose (sugar) in the blood is too high. There are 2 types of Diabetes.

Digital Television

is now in place across the UK. This means that you will need a digital reciever or satelitle or cable TV service in order to watch television.

Direct Payments

are a way of paying for care and support services such as care in the home, day services or respite care. Direct Payments allow you to buy and arrange your own care and support services.

Disability Living Allowance (DLA)

is a payment for disabled people who need additional support for their care or mobility needs. This benefit will be replaced by Personal Independence in January 2015.

Disability Rights

The Equality Act protects disabled people’s rights including employment, education, and access to services and facilities.

Donating your body to science

There are many options for what happens to your body or organs after you die. Donating your body for scientific research is an option.

Driving as you get older

You may have been driving for years, but there are some things that you need to think about as you get older and your circumstances change.

Drugs and alcohol

Concerned about drug use in your local area? Worried about your own or someone you love’s use of drugs or alcohol? Support and advice is available.

E

Electrical safety

Things to look out for to keep your home and belongings safe

Employment and Support Allowance (ESA)

is for people who are unable to work due to illness or disability and who are under pension age.

Energy saving tips

There are a number of practical steps you can take to save energy and money.

Epilepsy

is a neurological condition which causes seizures. There are many different types of epilepsy and seizures.

Equity Release

is one of the options that you could take to release some of your money which is tied up in property.

Eye Casualty

provides care for patients who have any eye conditions that can’t be treated by a GP or at a Minor Injuries Unit.

F

Falls prevention

Information on how to avoid falls and what to do if you have a fall.

Family and relationship problems

As we grow older our lives and families change. This can raise issues with your family and relationships. Support is available to help you through these challenging times.

Feeling lonely?

It can be useful to think of positive ways to overcome any feelings of loneliness that you may be experiencing.

Finding a partner

If you are single and want to meet a new partner, there are several ways of meeting new people.

Finding friends

Looking to connect with new friends? There are many places to meet new people in Newcastle.

First Contact Newcastle Referral Scheme

offers free support from local organisations who could help you to stay safe, healthy and independent in your own home for longer. Complete the online form here for help.

Fitness activities

Taking exercise, or doing some form of physical activity, can be an enjoyable way to spend your leisure time, as well as being of great benefit to your health.

Flexible working

Flexible working describes any working pattern that is adapted to suit your needs.

Flu

is an infectious virus and is most common from December to March. There is no cure for flu but you can get a flu vaccination.

Food and friends

There are loads of great places to visit for food in Newcastle. Some offer discounts for older people or a tailored service such as lunch clubs where you can socialise with other like minded people.

Food Banks in Newcastle

There are a number of food banks which distribute free food to those who need it most in Newcastle. 

Fraud and scams

Sensible precautions you can take to make yourself less likely to be the victim of crimes such as fraud or scams.

G

Galleries

Newcastle has a range of art on offer. Many art galleries offer free entry, exhibitions and events. Some galleries have cafes and offer guided tours.

Gas and electricity

help and advice on how to find a cheaper energy supplier, help with energy debt, complaining about your service provider, priortity services and more.

Gas safety

Tips on how to be gas safe at home

Getting advice about your finances

when you’re thinking about how to spend or save your money financial advice is really important. Here’s more information on where to find advice and what advice will suit your needs best.

Getting advice about your landlord or housing issues

Whether you live in council property, rent from a private landlord, own your own home or live in sheltered accommodation, there are many agencies that can help you to deal with housing problems.

Getting online and digital equipment

Want to know more about how to use digital technology such as the internet, computers, tablet devices (Ipad etc) mobile phones and find out what this technology could do for you?

Getting repairs and decorating done

If you need repairs doing to your home, there is help available to you.

Getting to hospital

Getting to hospital can be a worry for some people. This section gives details on how you can travel to and from the hospitals in Newcastle.

Giving up smoking

Smoking is the biggest cause of death and illness in the UK. Giving up smoking is the best thing you can do to improve your health with immediate benefits.

Grandparent issues

Information and advice for grandparents.

H

Hair Loss (Alopecia)

is a condition that can affect men, women and children. It has no harmful effects to general health but hair loss can be distressing.

Hate crime

Hate crime is any criminal offence committed against a person or property that is motivated by the offender’s hatred of someone because of their; age, race, gender, religion, sexuality or disability.

Having problems with home maintenance?

If you own or rent your home and you’re having problems with repairs, damp, staying warm, electrics, rats, noisy neighbours or more, help is available.

Having your say about health services

There are groups that aim to ensure the views of patients, carers and the public are heard and acted upon by those making decisions concerning health and health services.

Head injuries

are potentially serious and require a proper assessment.

Healthy eating and drinking

A well-balanced, nutritious diet can help to prevent many illnesses and can significantly improve some existing health conditions.

Healthy feet

To keep your feet healthy you need to look after them; keeping them clean, warm and well-supported.

Healthy teeth

A few simple changes to what you eat and drink and how you brush your teeth can make a big difference to the health of your mouth, gums and teeth.

Hearing impairments

There are approximately nine million people in the UK who are deaf or hard of hearing. More than half of people over the age of 60 years old have a hearing loss, which is usually related to the ageing process.

Hearing voices and hallucinations

A hallucination is a sensory experience that occurs in the absence of an external stimulus. For example hearing, seeing, tasting, smelling or feeling something that isn’t there.

Heart Attacks

It can be useful to know the signs and symptoms of a heart attack. In an emergency dial 999.

Heart disease

Coronary heart disease (CHD) occurs when your arteries become blocked and restrict the blood and oxygen supply to your heart.

Heatstroke

happens when the body becomes dangerously overheated, usually due to a high fever or prolonged exposure to heat.

Help with gardening

There are schemes that can provide you with a reliable gardener to help keep you garden in good condition at an affordable price.

Help with health costs

Most NHS services are free, however there are charges for some things. You may be entitled to free treatment or help with some of these health costs.

Help with heating problems and how to pay for them

There are several organisations that can provide help and advice to ensure that your home has adequate heating and insulation to meet your needs.

Help with shopping

There is a community shopping scheme in Newcastle that could help you called ‘Hop to the Shops’ that could help you get out and about.

High Blood Pressure (Hypertension)

If High Blood Pressure is not treated and kept under control, it can cause heart disease or a stroke.

Hobbies

If you are retired, or approaching retirement, it might be a good idea to find a hobby that you enjoy. Here’s some information on hobbies that you might consider.

Home adaptations, equipment and aids

You can make changes to your home or get  equipment to help you with day-to-day tasks and activities.

Home care

If you need some support at home with personal care such as bathing, dressing and making meals, there are organisations that may be able to help you.

Homeopathy

Very small doses of substances that cause signs of illness in a healthy person are used to treat the same symptoms in an ill person.

Housing Benefit

provides help towards rent costs and some housing service charges for  people on a low income.

Housing for older people

There are many types of housing available for older people. Find out more about sheltered housing, extra care and almshouses here.

How to complain about health services

This section looks at the different ways you can raise concerns you may have about health services.

How to give blood or register as an organ donor

Giving blood or registering as an organ donor is simple to do and could save lives.  It doesn’t matter how old you are; the oldest organ donor was 103 years old!

How to make a good complaint

If you are not happy with the service or goods that you have received you can make a complaint, or in some cases you may be able to return the goods and secure a refund.

How to pay for adaptations to your home

There are grants available to help pay for adaptations and equipment to make life easier around your home.

How to tailor InformationNOW to your access needs

If you have trouble reading websites because of a visual impairment, learning disability or because you speak a language other than English we can help to make InformationNOW easier for you to use. You can open the free Recite ME software by clicking the icons in the right hand corner of any page on the site.

How to use your GP surgery well

The healthcare provided by our National Health Service (NHS) in the UK is important to all of us. This page is about how to access a GP (or doctor?s) surgery, to make sure you get the healthcare you need.

Hyperventilation

is excessive breathing. It is normally caused by acute anxiety and it may accompany a panic attack.

Hypnotherapy

attempts to engage a person’s subconscious mind, using the power of suggestion to make a positive change.

I

Identity theft

is a crime where criminals steal your personal details and use them to open bank accounts, get credit cards, loans, state benefits, or identity documents.

Immigration and Asylum

People can immigrate to the UK or seek asylum. There are controls in place to inform who can come to the UK and how long they can stay.

Incapacity Benefit

Incapacity Benefit has been replaced by Employment Support Allowance. You can no longer make a new claim for Incapacity Benefit.  If you are unable…

Income Support

It’s a benefit for people on low income and is means tested.

Incontinence

Incontinence can affect all age groups. Incontinence may happen for a number of different reasons. Help is available.

Industrial Injuries Disablement Benefit

is a benefit for people who are ill or disabled because of disease or deafness caused by certain types of work, or because of an accident at work.

Insurance

is a way of protecting yourself and your belongings against a particular adverse event, for example, a burglary or a serious accident.

Internet and Broadband

To connect to the internet you need a telephone line and to pay for a broadband connection. You can also access WiFi

Interpreting and translation

There are a range of organisations that provide interpreting and translation services in Newcastle

Introducing NHS Clinical Commissioning Groups (CCGs)

The way the healthcare services are planned and purchased in Newcastle and the whole of England has changed. NHS Clinical Commissioning Groups (CCGs) have now replaced the NHS Primary Care Trusts.

Introduction to Complementary Therapies

Complementary therapy includes a wide range of  treatments that can be used alongside or as an alternative to conventional medicine. 

Introduction to First Aid

First aid skills are easy to learn and will hopefully stay with you for life. Your knowledge could save someone’s life and it is likely to be those closest to you who will benefit from your skills.

J

Jobseeker’s Allowance (JSA)

is a taxable benefit for people who are below retirement age and who are unemployed.

K

Keeping cool in Summer

For older people, or people with chronic health conditions, the hot weather can be dangerous and potentially fatal.

Keeping in Touch Online

There are many ways that you can keep in touch with friends and family online. Email and Video Chat are very popular (and free) ways to communicate with others.

Keeping safe from an attack

Attacks from terrorists are on the rise. Important information about how to keep safe and report suspicious activity.

Keeping warm in Winter

Keeping warm in cold weather is important. Alongside cold and flu, cold weather can cause serious health problems such as heart attacks, stroke, hypothermia and pneumonia. It’s important to stay warm.

Keeping your brain active

Looking after your mental wellbeing is just as important as taking care of your physical health.

Kinship Carers – caring for young relatives

Am I a carer? If you look after another person without being paid, for example a friend or relative who couldn’t manage without your support…

L

Laundry services

Sometimes you may need a helping hand with your house work. Some local areas have laundrette facilities and there are some charities and organisations in Newcastle that offer laundry services.

Learning disabilities & Autism

A learning disability and Autism are life-long conditions. They affect a person’s ability to communicate or to do everyday things. People with a learning disability and autism find it harder than others to learn, understand and communicate.

Leaving hospital

can be just as daunting as going into hospital for some people. Information on what should happen when you leave hospital and tips on how to prepare for your return home.

Leisure Centres in Newcastle

There are many places where it is possible to access leisure facilities. We have listed below the main leisure centres in the city so that you can find one near you.

Libraries

There are 18 libraries in Newcastle, all offering a wide range of services. Becoming a member of a library is free.

Lifelong Learning

Taking up learning opportunities at any age can enhance your life and help you to feel healthier and happier. there are lots of courses to choose from in Newcastle.

Living abroad and your benefits

Considering moving abroad? There are some things to consider about how this may effect any benefits you are receiving or entitled to.

Loan Sharks

are unlicensed money lenders who often charge very high interest rates and sometimes use threats and violence to frighten people who can’t pay back their loan

Looking after someone

Many people do not see themselves as carers, but rather as family members or friends, and do not realise that they may be able to get financial and practical help from the City Council, health services and voluntary organisations.

Looking For Work

If you’re looking for work, thinking about returning to work, or want to change your career, there is help available.

M

Making Decisions (Mental Capacity)

Some people may have difficulties making decisions. This could be due to a learning disability, dementia, a mental health problem, or a brain injury

Making your computer or mobile device easier to use

There are some steps that you can take to help make your computer easier to use without having to purchase new equipment.

Making your home safer

Simple steps to make your home safer.

Managing someone else’s affairs

Plan ahead to manage your affairs.  There may be a point in your life where you are unable to manage your finances and need someone to do this for you. Or if you care for a family member or friend, you may need to step in to manage their finances and other affairs, if they are unable to do so themselves.

Managing your money

How to budget to manage your money well, to avoid getting into debt and to save some money for the future.

ME (or Chronic Fatigue Syndrome)

ME (myalgic encephalomyelitis) is also sometimes referred to as chronic fatigue syndrome (CFS). It can affect people of any age.

Meals at home

If you are finding it difficult to prepare your own meals and have no other way of getting a main meal, you may want to consider applying to have hot meals delivered to your home.

Menopause

happens to all women at some point in their life. Support and help is available to help deal with the side effects.

Mental health

is about how we think, feel and behave. One in four people in the UK have a mental health problem at some point in their lives, which affects their daily life, relationships or physical health.

Mental health services – 24 hour support

If you need help with a mental health problem outside of normal working hours there are several services that you can use.

Mental health support for veterans, their families and carers

The stress and trauma associated with serving in the armed forces can impact on your mental health. Support is available.

Migraine

For many people the main symptom is a painful headache. Other symptoms include disturbed vision; sensitivity to light, sound and smells feeling sick and vomiting.

Minibus Services

Community Transport is provided by not-for-profit or social enterprise organisations for the benefit of the local community.

Minor Injuries Units

are for patients with injuries such as sprains, cuts and grazes. The waiting times are generally much shorter than at Accident and Emergency.

Mobile hairdressing

If you’re unable to get to a hairdressers you may be interested in the mobile hairdressing scheme. Trusted hairdressers can cut your hair in the comfort of your own home.

Mobile phones

are a good way to keep in touch. They can be used to make phone calls, send text messages photos and emails and lots more.

Mobility scooters

are a fantastic way of getting out and about for people who have mobility issues. There are lots of different type of scooter available to choose from.

Motability: The leading car scheme for disabled people.

Motability is a charity which provides mobility solutions for disabled people. This includes help to lease a car, powered wheelchair or scooter.

Moving abroad

If you are thinking of moving abroad, your first step should be to get as much information as possible about the realities of living in a foreign country.

Moving in with relatives

You need to take time to decide whether to move in with relatives, as the relationship you have with your family and your own individual circumstances will naturally affect how suitable this option would be for you.

Museums

There are many museums visit in Tyne and Wear. Many are free and have exhibitions ranging from science and technology to local history.

Music – get involved

If you want to get involved and sing or play an instrument yourself, we also have information on some of the organisations that can help you.

Music Venues

There are many music venues in and around Newcastle, playing host to a wide variety of musical performers. We have listed some of these venues here.

My medicines, my health

To stay healthy, it’s important that you take all your medicines in the right way and at the right time. You can request a green medicine bag

N

National Insurance

You pay National Insurance contributions throughout your working life, to build up your entitlement to certain state benefits, including the State Pension.

Neighbourhood Watch

Neighbourhood Watches are ran by volunteers to help make sure the area remains safe and to prevent crime. There may be a Neighbourhood Watch in your local area.

Nexus TaxiCard Scheme – Accessible Transport

The TaxiCard scheme is for those who have a disability or impairment that means using public transport is difficult.

Noise nuisance

If you have a problem with noise in your neighbourhood there are several courses of action you can take, depending upon the seriousness of the problem.

O

Older People’s Forums in Newcastle

The Elders Council of Newcastle is the older people’s forum in Newcastle. It is a voluntary organisation run by and for older people in Newcastle. They work to get the voice and views of older people heard in our city.

Opticians

test your sight and examine the health of your eyes. There are some health conditions that can effect your eyes. Regular checks are important.

Osteoporosis

Osteoporosis is a condition where the bones become weak, fragile and can break easily. It is more common in women than men.

P

Palliative care

is the care and support of people with a serious progressive illness. It also includes care for their families.

Parkinson’s Disease

Parkinson’s disease is a progressive neurological condition which effects movements such as walking, talking and writing.

Parks and Gardens

There are plenty of green spaces in and around Newcastle upon Tyne, where you can take a walk, ride a bike, use the play/exercise facilities and enjoy the fresh air. Some of the parks also feature part of the Hadrian’s Way. Here’s a handy list of those in Newcastle and close by.

Passports

If you are planning to travel abroad, or in some cases within the UK, you are required to have a valid UK passport.

Paying for care

The system for paying for care can be quite complicated. The amount you pay depends upon your circumstances.

Payment Methods

There are a number of ways of paying for goods and services in shops, on line or by post.

Pension Credit

Pension Credit is a benefit to help top up pension payments for those on low incomes or as an extra payment for those who have saved privately.

Pensions

Pensions are a way of saving for your retirement with some tax benefits.

Personal alarm systems and telecare

If you’re worried about getting help if you have an accident at home or fall ill suddenly, a 24 hour response and support service may be useful to you to help you live confidently and independently.

Personal budgets for care and support

Your personal budget is the sum of money that Newcastle City Council allocates for your care and support.  As a result of your personal budget, a support plan should be put in place.

 

Personal Independence Payment (PIP)

PIP replaces Disability Living Allowance. It is a benefit to help towards some of the extra costs associated with ill-health or disability

Personal Safety

Newcastle has relatively low rates of violent crime against older people, however there are some precautions that you can take to help reduce your chances of being a victim of crime.

Pets and animals

Information on what to consider before getting a pet and where you can find support to help you look after your pets.

Pharmacy (or Chemists)

are experts in the use and effects of medicines. You can get advice and some treatments in pharmacies without waiting to see your GP.

Places of worship

There are many different faiths that are celebrated in Newcastle. You can find a number of places of worship and communities here.

Podiatrists (or Chiropodists)

Registered podiatrists (or chiropodists) are trained in all aspects of care for the feet and lower limbs.

Postal Services

information about the range of postal services available in the UK

Power of Attorney

is a legal document, which authorises one or more people to handle your finances. You can set up a Power of Attorney for a limited time, or to deal with a specific situation.

Problems at Work

During your working life it is likely that you will encounter problems at work at some point in time. This may be due to the job itself, your relationship with your colleagues, or  personal circumstances

Problems with your neighbours

There are several types of problems that you may experience in your neighbourhood. You may have noisy neighbours, or you may be experiencing verbal abuse or threats from someone in your area.

Public transport

Information on the types of public transport available in Newcastle.

Q

There are no articles beginning with the letter 'Q'.

R

Racial Discrimination

occurs when someone is treated less favourably than another person because of their race, colour, nationality or ethnic origin.

Redundancy

Redundancy is a form of dismissal from a job. Reasons for redundancy can include the fact that new technology or a new system has made your job unnecessary, that the job you were hired for no longer exists, that there is a need to cut costs

Reflexology

is the appliciation of pressure to feet and hands to relieve pain and treat medical conditions. 

Reiki

is a form of touch therapy where the therapist uses distant healing techniques. Their touch should be gentle, light and comfortable.

Retirement

Retiring from work is a decision which most people will have considered very carefully. Many people are now retiring at a younger age and living longer. Retirement can be an exciting new phase in your life,

S

Savings and Investments

Ways to make more out of your money.

Schizophrenia

is a mental health condition that causes a range of different psychological symptoms, including: hallucinations, hearing or seeing things that do not exist, and delusions.

Security for your home

Home security is the best way to reduce your chances of being burgled. Some basic tips are listed in this section. Many of them are common sense, but they could make all the difference to the safety of your home.

Security For Your Vehicle

A lot of crime is against cars, motorbikes and bicycles; either the theft of them, or from them. Most of this crime can be prevented by following some simple tips, which are detailed in this section.

Self care and disability

Self care and self management for people with a disability are terms that are used regularly in today’s society, particularly by the NHS and associated health and social care organisations.

Self-Employment

The decision to become self-employed is a big step, especially if you’re close to retirement age, and it’s not one that you should take without advice.

Separation and divorce

Information and advice on relationship counselling, separation and divorce.

Sex in Later Life

Information about sexual health, contraception and details of organisations that can provide you with expert advice and guidance.

Shiatsu

is a form of Japanese massage which involves applying pressure to various points on the body used to relieve pain and promote health.

Shingles

is a common disease which occurs in people who have previously had chicken pox. It can affect anyone.

Shock

is a physical reaction to an injury usually related to blood loss or circulatory problems. Shock can be potentially fatal. Here are some tips on treating shock.

Shopmobility

is a service that provides battery-powered scooters and wheelchairs for people with mobility difficulties.

Simple Payment Service

is the new system of paying benefits to replace payment by cheque.

Social Networking

connecting with others online is a great way to keep in touch with friends and family and discover others who have shared interests. There are many ways to do this for free.

Social Prescribing

Social Prescribing links patients through healthcare to sources of support within the community. It provides a non–clinical referral option and may be described as connecting people…

State Pension

is a payment you receive if you pay enough National Insurance contributions over your working life.

Staying safe online

A few simple precautions will keep you safe while you are online.

Stroke

occurs when an area of the brain is deprived of its blood supply, causing brain tissue to die. This is usually the result of a clot or burst blood vessel.

Support Groups

There are a range of support groups in Newcastle that help, advise and support people through difficulties including offering emotional support to those people dealing with illness, social isolation, bereavement or a long term condition.

 

Swimming Pools in Newcastle

There are many swimming pools in Newcastle. Find one near you here.

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Taking a holiday

Information to help you to plan a holiday that takes into account your interests and needs.

Tax

Key taxes that you may have to pay include Income Tax, Capital Gains Tax, Inheritance Tax, Stamp Duty, Value Added Tax and certain other duties.

Taxis

There are mainly two types of taxis in Newcastle; Hackney carriages and private hire vehicles.

Telephones

There are a lot of telephone services to choose from. This article gives more information to help find the right  service for you.

Television Licences

You need to buy a TV license if you own a TV set or other equipment that can recieve TV programmes.

The practicalities of moving home

Help to plan moving home including advice on decluttering, removal companies and how to dispose of unwanted items.

The Social Fund

may be able to provide lump sum cash payments or loans to cover extra expenses that you find difficult to cover from your regular income.

Theatres

Newcastle has excellent theatre venues, attracting many popular artists and touring productions. Many of the venues we have listed here offer concessions for older people

Things to do in Newcastle

Whether you live in Newcastle or are just visiting, there are many ways to enjoy a great day out! Newcastle and the surrounding areas of Tyne and Wear and Northumberland

Thinking about moving home?

There are many reasons why you may want to consider moving from your home, however moving house is a big step in your life so before making a decision, here are some things to consider.

Thyroid Problems

The thyroid produces hormones which control the body’s metabolism. These hormones are important in regulating your body’s energy.

Trusts

Setting up a trust means you give your money or property to someone else so you no longer own it. Some people use trusts to leave money to others when they die.

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Universal Credit

Universal Credit has replaced working-age means-tested benefits. It will provide one payment which takes into account housing, employment, children and income.

Urgent medical help available – NHS 111 & NHS Choices & Emergency

provides a free telephone helpine & website for non life threatening health and medical advice.

Urinary Tract Infection

are the most common infectious health problem among older adults. They can be painful and uncomfortable, but can be treated easily.

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Vandalism and graffiti

Vandalism and graffiti can contribute greatly to the fear of crime. Find out how to report it here.

Visual Impairments

As you get older your eyesight changes. 98% of people over the age of 50 years old need glasses to correct their vision.

Volunteering

Volunteering is a great way to learn a new skill or develop an existing one, meet new people and have fun.

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Walk-in centres

are for patients who want fast and convenient access to healthcare advice, information and treatment for minor illnesses and injuries.

Water Supply

read more about the water supplier in the North East, help to pay your bills, to save money and water.

Ways to report crime and community safety issues

There are many ways that you can deal with crime or community safety issues. This section explains some of these, giving contact details of those who can help.

Weight management

Your weight can impact upon your health and wellbeing. Support is available to help you manage and maintain your weight.

Welfare benefits

There are a number of state funded financial benefits which you maybe eligible to receive which will help to improve your quality of life.

What you can do online

The internet can be used to do so many different things such as keeping in touch with people, paying bills, entertainment, shopping and for fun.

When collecting clutter or hoarding can become a problem

Hoarding is where someone collects large amounts of items and is unable to throw any of them away. This can become a problem and be risky for the person living in the home and their neighbours.

When someone dies: a practical guide

Here’s a helpful guide of practical issues that you made need to consider and act upon following the death of a loved one.

Where to get legal advice

Find out more about places where you can receive legal advice in Newcastle.

While you are in hospital

This article explains what to expect during your stay in hospital.

Wills

If you die without making a will, known as ‘dying intestate’, it can become complicated for the people that you leave behind to carry out your wishes.

Winter Fuel Payments

is a tax free payment to help older people keep warm during winter. It is provided by the government.

Worried about becoming homeless?

If you may have to leave your home or if you’re under threat of eviction there is help and support available to you.

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Your benefits while you are in hospital or in residential care

Some benefits can be affected when you go into hospital or into residential care. Here are some things to consider.

Your Care: Financial assessments

A financial assessment determines how much you have to pay for the services you receive from Social Services, or how much you will receive in Direct Payments

Your Care: Needs assessments

If you need some extra help to live independently at home, you may be able to get help from Newcastle City Council.

Your Consumer Rights

If you have a problem with something that you buy or pay for there are laws that can protect you. There are also local organisations that can help you.

Your Doctor or GP

General Practitioners (GPs) provide a wide range of health services. They provide consultations in their practices and through home visits.

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