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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice articles

Paying for care

The system for paying for care can be quite complicated. The amount you pay depends upon your circumstances.

Payment Methods

There are a number of ways of paying for goods and services in shops, on line or by post.

Personal budgets for care and support

Your personal budget is the sum of money that Newcastle City Council allocates for your care and support.  As a result of your personal budget, a support plan should be put in place.


Postal Services

information about the range of postal services available in the UK

Security for your home

Home security is the best way to reduce your chances of being burgled. Some basic tips are listed in this section. Many of them are common sense, but they could make all the difference to the safety of your home.

Staying safe online

A few simple precautions will keep you safe while you are online.


There are a lot of telephone services to choose from. This article gives more information to help find the right  service for you.

Television Licences

You need to buy a TV license if you own a TV set or other equipment that can recieve TV programmes.

Water Supply

read more about the water supplier in the North East, help to pay your bills, to save money and water.

Where to get legal advice

Find out more about places where you can receive legal advice in Newcastle.

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