Information Now

Citizens Advice Newcastle (CAN)

Citizens Advice Newcastle (CAN) is a charity providing free, confidential and independent advice to people who live, work or study in the city. They give advice by phone, webchat, email and face to face at daily drop in sessions.   They also campaign on big issues when their clients’ voices need to be heard. Daily drop-in sessions with no appointment needed.  Advice includes:

  • money and debt
  • benefits including new claims for Universal credit
  • employment
  • consumer issues
  • housing and homelessness
  • family disputes
  • immigration, citizenship and human rights
  • education
  • health care

Debt and Money Advice:  from dealing with simple debts to bankruptcy, all advice is free and independent.   Advice is available by phone and in-person.  Contact:

Mesothelioma (cancer) welfare benefits advice service: help for anyone affected by mesothelioma including patients, carers and family in the North East. Advice is available by telephone or home or hospital visits.  Contact:  Phone: 0191 229 2750 ext 1260; mobile: 0758 5539498

Help to Claim Universal Credit service:

  • in person at City Library. Monday, Tuesday, Wednesday and Friday from 10am to 3pm, and Thursday from 10am to 5pm (Drop in. No appointment needed)
  • by phone on 0800 144 8 444 (from 8am to 6pm) This is a national phone number.
  • by email

Home Energy Advice :   problems with your energy supplier?  Worried about fuel bills? Want to save money?  Their specialist energy advisors can help.  Advice is available by phone and in-person.  Contact: 0370 1451450

Telephone: 0300 3309 055

Helpline Monday to Friday 10am to 4pm


Helpline: 0800 144 8444

Helpline: 0800 144 8444

Help to claim Universal Credit, Monday to Friday 10am to 4pm



Opening Hours
Drop in sessions:
Monday to Wednesday 10am to 3pm
Thursday 10am to 5pm
Friday 10am to 3pm

Cost: Free

4th Floor, City Library
Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne

54.9733 -1.61455

Find Citizens Advice Newcastle (CAN) on Google Maps

Last updated: January 7, 2020

Send us a comment about this page