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Citizens Advice Newcastle (CAN)

Citizens Advice Newcastle (CAN) give free, confidential and independent advice to people who live, work or study in Newcastle. You can speak to an advisor by phone, webchat, email or complete a form on their website to self-refer. For urgent matters you can drop in for advice (subject to availability) from Monday to Friday, 10am to 12pm. They offer advice on a range of issues including:

Benefits, education, employment, family disputes, health care, housing, homelessness, immigration, citizenship and human rights. (Use main contact details below)

Specialist advice available How to contact Citizen’s Advice Newcastle
Consumer issues Telephone:  0808 223 1133
Debt and Money Advice: from dealing with simple debts to bankruptcy Email:
Energy Advice : problems with your energy supplier? Worried about fuel bills? Want to save money? Telephone: 0800 448 0721
Hong Kong Welcome Service: for people who’ve moved to the North East from Hong Kong recently. Confidential advice on housing, employment, health care, schools and other issues. Email: Phone:0191 300 3512
Mesothelioma (cancer) welfare benefits advice service: help for anyone affected by mesothelioma including patients, carers and family in the North East. Email:  Phone: 0191 229 2750 Mobile: 0758 553 9498
Scams Telephone: 0808 250 5050
Universal Credit service:  help with new claims and managing first payments. Universal Credit national helpline Monday to Friday 9am to 5pm: 0800 144 8444


Contact details

Main Telephone: 0191 229 2750

Newcastle Office


Other Website:

Helpline: 0808 278 7823

Helpline: 0808 278 7823

Freephone Monday to Friday 9am to 5pm

Textphone: 18001 0800 144 8444

Textphone: 18001 0800 144 8444

Opening hours
Monday to Friday 10am to 4pm Advice by phone, e-mail and webchat only
Advice walk in sessions Monday to Friday 10am to 12 noon



Cost: Free

4th Floor, City Library
Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne

54.9733 -1.61455

Find Citizens Advice Newcastle (CAN) on Google Maps

Last updated: March 4, 2022

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