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Complaints and Customer Relations – Newcastle Adult Social Care

Complaints about Adult Social Care are handled by the Complaints and Customer Relations Team.  Types of complaint cover:

  • care home and home care services
  • reablement services
  • supported living services
  • day centres and services

Problems that may arise:

  • standard or quality of service
  • clarity and standard of information and communication
  • staff practice and behaviour
  • clarity of financial arrangements
  • eligibility for services
  • waiting times or delays

If your complaint is about another service, such as Children’s services, housing or a school then you  will need to complain using a different complaints system.

Contact details

Main Telephone: 0191 277 7427


Opening hours
Monday to Friday 9.30 to 3.30 pm

Complaints and Customer Relations, Adult Care and Support
Floor 4
Civic Centre
Barras Bridge, Newcastle upon Tyne

54.9785 -1.61003

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Last updated: June 14, 2021

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