Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.
Complaints about Adult Social Care are handled by the Complaints and Customer Relations Team.
If your complaint is about another service, such as Children’s services, housing or a school then you will need to complain using a different complaints system.