Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

HM Passport Office

HM Passport Office is located in Durham. You can apply for a new passport or renew your existing passport online. Please include your address when you submit the form. You can contact them by telephone or visit them in person, but you must book an appointment.  There is an online Fast Track service. Don’t travel without a passport.

Telephone enquiries: 0300 222 0000

To inform HM Passport Office of a death use the Tell us Once service.

Contact details


Website 2:

Helpline: 0300 222 0000

Helpline: 0300 222 0000

Textphone: 0300 222 0222

Textphone: 0300 222 0222

Opening hours
Monday to Friday, 8am to 8pm Saturday, Sunday and public holidays, 9am to 5:30pm

Cost: There may be a cost to this service/support

Durham Passport Office
Freeman's Reach,

54.7793 -1.57805

Find HM Passport Office on Google Maps

Last updated: April 17, 2019

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