Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Housing Advice Centre – Newcastle City Council

From Tuesday 24 March 2020 Newcastle City Council’s Housing Advice Centre staff will only be providing telephone or email advice.

Phone: 0191 277 1712 or 0191 277 1716


Rough sleepers freephone listed below.

The Housing Advice Centre gives free confidential advice to anyone experiencing housing difficulties. This includes problems with rent or mortgage problems as well as basic benefit issues. They can also help with homelessness as well as tenancy problems.

If you need housing advice, are at risk of homelessness or have nowhere to stay the Housing Advice Centre offers free and confidential advice with the aim of helping people remain in their property or finding alternative accommodation that meets a household’s needs.

They can offer advice by phone Monday to Friday. They also have an Emergency out of hours telephone service. If you have nowhere to stay tonight, contact the Housing Advice Centre. If you have nowhere to stay after 5.30pm, at weekends or bank holidays contact the out of hours service for advice.

Contact details

Telephone: 0191 277 1711

Phone advice Mon to Fri: 8.30am - 12pm and 1pm to 4.30pm

Telephone 2: 0800 1707 008

Homeless and rough sleepers line: Freephone from 8:30am to 12noon and 1pm to 4:30pm on weekdays

Telephone 3: 0800 1707 008

Emergency homeless officer outside standard hours above


Helpline: 0191 278 7878

Helpline: 0191 278 7878

Emergency Duty Service (out of hours) Mon to Fri 5.30pm to 8am: Sat & Sun 8am to 8am

Fax: 0191 277 1722

Cost: Free

112 Pilgrim Street
Newcastle upon Tyne

54.9718 -1.61041

Find Housing Advice Centre – Newcastle City Council on Google Maps

Last updated: April 1, 2021

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