Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

North East Ambulance Service

NEAS offer a number of services across the North East including: Accident & Emergency 999 service, NHS 111 service and patient transport to get you to a clinic.

If you call 999 or NHS 111, you will talk to a call handler who will triage your call.  If the medical need is urgent but not life threatening, then a member of the clinical team will call you to discuss your symptoms and offer advice.  If your call is an emergency, they will despatch an ambulance or advise you to go to A&E.

The patient transport service provides ambulance transport for patients who have a medical condition which means they are unable to make their own way to hospital.  When you make a booking, you will be asked a series of questions to help them to assess your needs by the NEAS team.  It is important you answer these as accurately as possible to ensure your needs are assessed accurately.  This is a standard assessment in line with NHS policy and is something that was introduced by local Clinical Commissioning Groups (CCGs), the bodies responsible for commissioning the service.

If you have been told you’re not eligible and are concerned about this decision, please contact the Patient Advice Liaison Service.

Cancelling Booked Transport

If you need to cancel transport, please let them know as soon as possible.  A dedicated freephone cancellation line is available for you if you need to cancel your transport (see below).

Contact details

Telephone: 0191 215 1515

Newcastle and Northumberland patient transport

Telephone 2: 0191 301 7687

North Tyneside, South Tyneside and Gateshead patient transport

Telephone 3: 0300 111 0247

to cancel your patient transport booking (any area)


Cost: Free

Last updated: July 24, 2018

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