Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Winter Fuel Payment Team

The Winter Fuel Payment Team can help you with your first claim for Winter Fuel payments. If you receive benefits you should receive your Winter Fuel Payment automatically from the organisation that pays your benefits. Any problems or queries contact the team directly.

You can make your first claim by phone, by using their email contact form online or by post.

Contact details

Telephone: 0800 731 0160

Free service

Telephone 2: 0800 731 0464



Opening hours
8am to 6pm

Cost: Free

Winter Fuel Payment Centre
Mail Handling Site A
WV98 1LR

Find Winter Fuel Payment Team on Google Maps

Last updated: May 6, 2020

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