Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.
Browse by Topic
All consumer advice organisations
The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.
Cheaper supermarket style shopping for people in Byker.
The Housing Ombudsman Service (HOS) looks at complaints about registered providers of social housing.
Information about death and planning a funeral
Social enterprise based in the North East and Scotland. Support and advice on housing, money and employment.
Information, advice and protection of consumers related to companies, products and services.
Investigate consumer matters that are criminal or unlawful.
Trust a Trader is a website that allows you to find a reliable trader in your area and leave feedback.
TrustMark is a website where you can find local trustworthy and reliable tradesmen who are operating to Government Endorsed Standards.
Regulation of TV access.