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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice organisations

Telephone Preference Service (TPS)

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.

The Byker Pantry

Cheaper supermarket style shopping for people in Byker.

The Housing Ombudsman Service

The Housing Ombudsman Service (HOS) looks at complaints about registered providers of social housing.


The Natural Death Centre

Information about death and planning a funeral

The Wise Group

Social enterprise based in the North East and Scotland.  Support and advice on housing, money and employment.

Trading Standards Institute

Information, advice and protection of consumers related to companies, products and services.

Trading Standards – Newcastle City Council

Investigate consumer matters that are criminal or unlawful.

Trust a Trader

Trust a Trader is a website that allows you to find a reliable trader in your area and leave feedback.


TrustMark is a website where you can find local trustworthy and reliable tradesmen who are operating to Government Endorsed Standards.

TV Licensing

Regulation of TV access.