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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice organisations

Community Health and Social Care Direct – Newcastle City Council

A Council department responsible for care and support for adults.

Compare the Market

A comparison website covering broadband to pet insurance.

Complaints Officer – Newcastle City Council

Please visit the website below for the full Newcastle City Council complaints procedure.

Connected Voice Advocacy

Support to get your voice heard.

Consumer Council for Water Northumbria (CC Water)

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.


A local support organisation for people who are deaf, hard of hearing, experience balance conditions as well as the deafblind.

Digital UK

Digital UK supports Freeview viewers and channels. We provide viewers with information about their options for receiving terrestrial TV and advice on reception and…

Disability North

Disability North provides information and advice on all aspects of disability for disabled people, their families and carers.

Disability Rights UK

Disability Rights UK produce information, services and products developed by and for disabled people.


The DVLA maintain registers of drivers and vehicles in Great Britain. This information helps them improve road safety, reduce vehicle related crime, support environmental…