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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice organisations

EDF Energy Trust

The EDF Energy Trust is a registered charity that aims to help individuals and families in need, poverty, suffering and other distress who are struggling to pay their gas and/or electricity debts.

Electrical Competent Person

The Electrical Competent Person website supported by the government provides an easy to use and single information point for people to find a registered,…

Energy Saving Trust Advice

Energy Saving Trust provides advice on saving energy, Green Deal providers, renewable energy technologies and fuel efficient driving.

Energy Services at Newcastle City Council

Help with energy saving and fuel debt.

Fenham Library

Fenham Library is managed by Newcastle City Council. It has a cafe staffed by resettled refugees, Lazeez.

Final Fling

Final Fling offers all the info and planning tools you need to make life and death decisions.

Financial Conduct Authority (FCA)

Financial standards regulator.

FirstStop – Housing Options for Older People (HOOP)

Online and telephone advice service about housing, retirement homes, home adaptations or care homes.


Foundations is the national body for home improvement agencies (HIAs) and handyperson services in England.

Freeview (Digital TV)

The Freeview service provides free-to-air digital TV channels, radio stations and interactive services through an aerial.