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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice organisations

Northumbria Police – Neighbourhood Watch

Neighbourhood Watch is a crime prevention voluntary movement in the UK.

Northumbrian Water

Northumbrian Water is the water supplier for the north east of England.

npower Energy Fund

The npower Energy Fund offers grants to domestic customers of npower to clear gas and/or electricity arrears.


Ofcom is the independent regulator and competition authority for the UK communication industries.


Ofgem protects the interests of gas and electricity consumers in Great Britain by promoting competition and regulating monopoly network companies.

Ombudsman Association

Ombudsmen exist to deal with complaints from ordinary citizens and consumers about most public bodies and some services in the private sector.

Ombudsman Services: Energy and Communication

Ombudsman Services resolve disputes between consumers and companies that are signed up to the scheme.

Orange Box North East

Orange Box North East  collect unwanted furniture, electrical and household items, and re-distributes these at affordable prices to individuals and families on low income.


Ostara is a personal alarm company that provides a 24 hour response service at home for people on their own, frail or disabled.

Pay Your Way

The Pay Your Way website aims to help consumers by providing impartial information on the different payment methods available.