Local Government and Social Care Ombudsman

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way. They do not take sides.

If you have a problem with a council service or care home, you should first complain to the council or care provider. But if you are still not satisfied, you can make a complaint using the Ombudsman website, by post of by phone. BSL speakers can contact them using their interpreter service.

You will need to read their information on how to complain before completing their online form or contacting them.