The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way – they do not take sides.
If you have a problem with a council service or care home, you should first complain to the council or care provider. But if you are still not satisfied, they may be able to help.