Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.
Ombudsmen exist to deal with complaints from ordinary citizens and consumers about most public bodies and some services in the private sector.
The services provided by ombudsmen are free of charge.
The website has a handy Ombudsman search facility to help you to find the right ombudsman who can take your complaint forward.