Provided by Newcastle City Council, Adult Social Care and Integrated Services

Looking for a warm place to spend time and get support in Newcastle?

Wellbeing Hubs are warm welcoming local venues, such as libraries and community centres where you can spend time and get support such as hot drinks, free wifi, a place to charge your devices, information, advice and more. You can use our Wellbeing Hub finder to find your nearest hub.

Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman independently investigate complaints about UK government departments, other public organisations and the NHS in England. The service is free, fair and open to everyone.

They can help you to make a complaint or if you would like to make a complaint on behalf of someone else.

They set the complaints standards for NHS and UK central government organisations in the UK. Following a complaint they work with the organisations to improve the services.

Accessibility: BSL speakers can use their SignVideo service to talk to them. Tell them if you need to communicate with them in a certain way. They can make adjustments to help. For example, they can use simple language or communicate using a signed video.