Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

The Patients Association

The Patients Association is the national non-disease specific helpline for anyone trying to navigate the often complex health and social care systems in the UK. The helpline service is free and confidential. The practical information and guidance the helpline gives covers:

  • access to treatments
  • how to make a complaint
  • social care
  • patient’s rights and responsibilities
  • changing your GP or dentist
  • seeing your medical records

The helpline will signpost callers to other organisations when appropriate.

A call back service is provided for those who call out of hours.

For more information see and for downloadable information resources.

Contact details


Helpline: 020 8423 8999

Helpline: 020 8423 8999

Opening hours
Helpline 9.30am - 5.00pm




PO Box 935

51.5852 -0.329686

Find The Patients Association on Google Maps

Last updated: July 19, 2018

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