Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Housing Benefit Enquiries – Newcastle City Council

For any enquiries regarding housing benefit please use the Newcastle City Council website.

You can also register with Newcastle City Council’s MyAccount which is a free, interactive and secure online service that allows you to access council tax, housing benefit (including a landlord service) and business rates, 24 hours a day, 7 days a week at

Contact details

Telephone: 0191 278 7878

Closed on a Wednesday


Website 2:

Fax: 0191 277 7600

Opening hours
The phone lines are open from 8am to 6pm from Monday to Thursday and from 8am to 4.30pm on a Friday. Closed on a Wednesday.

Benefits Department
Newcastle City Council
Civic Centre
Newcastle upon Tyne

54.9785 -1.61003

Find Housing Benefit Enquiries – Newcastle City Council on Google Maps

Last updated: February 6, 2020

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