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Housing Benefit Enquiries – Newcastle City Council

There are a number of ways you can contact Benefits staff if you have any questions about Housing or Council Tax Benefit.

You can also register with Newcastle City Council’s MyAccount which is a free, interactive and secure online service that allows you to access council tax, housing benefit (including a landlord service) and business rates, 24 hours a day, 7 days a week at

Telephone: 0191 278 7878

Closed on a Wednesday


Website 2:

Fax: 0191 277 7600

Opening Hours
The phone lines are open from 8am to 6pm from Monday to Thursday and from 8am to 4.30pm on a Friday. Closed on a Wednesday.

Cost: Free

Benefits Department
Newcastle City Council
Civic Centre
Newcastle upon Tyne

54.9785 -1.61003

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Last updated: September 25, 2019

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