Universal Credit digital support at Newcastle Libraries

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    Newcastle Libraries can help you apply for or manage your existing Universal Credit claim online. To use this service you need: to live in Newcastle and have your Universal Credit account login details if you have an existing account. 

    Book a face-to-face appointment and you can also get help with other online forms such as:

    • Housing Benefit, Discretionary Housing Payments and Council Tax,
    • New Style Job Seekers Allowance (JSA) and New Style Employment Support Allowance (ESA) but not the paper assessment forms for ESA or UC Work Capability
    • State Pension
    • Social Housing Applications
    • Blue Badge applications (for automatic qualifiers only)
    When appointments are available Where
    Monday: 10am to 12pm or 1pm to 3pm East End Library & Community Hub, 83 Shields Road, NE6 1DL
    Tuesday: 10am to 12pm or 1pm to 3pm Outer West Library & Community Hub West Denton Way NE5 2QZ
    Wednesday: 10am to 12pm or 1pm to 3pm City Library, City Centre. NE1 8AX
    Thursday: 10am to 12pm or 1pm to 3pm

    Alternate weeks please ring before you travel to find out where I am.

    		 Kenton Library & Community Hub Kenton Centre Hillsview Ave, NE3 3QJ

    Walker Parish Church, Duncan Street, Walker NE6 3BS
    Friday: 10am to 12:30pm

    2pm to 4pm

    		 West End Library & Community Hub, Condercum Road, NE4 9JH

    Blakelaw Leisure United, Cragstone avenue, NE5 3TS

    Please note this is not a benefits advice service.