North East NHS Independent Complaints Advocacy (ICA)
North East NHS Independent Complaints Advocacy (ICA) can help if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.
An NHS complaint might include something that happened during care or treatment at:
- the hospital
- your General Practitioner (GP)
- the dentist
- the pharmacist
- the optician
- an NHS funded care home
Contact ICA for more information or to
- request a Self Help Information Pack to help you make a complaint,
- or you want an Advocate to help you make an NHS complaint
ICA Advocates will help you explore your options at every stage of the complaints process and give you the information that can help you to decide what to do. They can support by helping you to write letters to the right people; preparing you for meetings and going to these with you; answering questions to help you make decisions; helping you to understand what to expect from the NHS Complaints Process.