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North East NHS Independent Complaints Advocacy (ICA)

North East NHS Independent Complaints Advocacy (ICA) can help if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.

An NHS complaint might include something that happened during care or treatment at:

  • the hospital
  • your General Practitioner (GP)
  • the dentist
  • the pharmacist
  • the optician
  • an NHS funded care home

Contact ICA for more information or to

  • request a Self Help Information Pack to help you make a complaint,
  • or you want an Advocate to help you make an NHS complaint

ICA Advocates will help you explore your options at every stage of the complaints process and give you the information that can help you to decide what to do.  They can support by helping you to write letters to the right people; preparing you for meetings and going to these with you; answering questions to help you make decisions; helping you to understand what to expect from the NHS Complaints Process.

Telephone: 0191 478 8350

To make an appointment


Helpline: 0808 802 3000

Helpline: 0808 802 3000


Textphone: 07889 088 284

Textphone: 07889 088 284


Room 312
Aidan House
Sunderland Road

54.9589 -1.59793

Find North East NHS Independent Complaints Advocacy (ICA) on Google Maps

Last updated: March 21, 2019

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