Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Tyne and Wear Metro

The Tyne and Wear Metro system is overseen by Nexus, which is the Tyne and Wear Passenger Transport Executive. It forms the backbone of the public transport system in Newcastle and its surrounding areas, and interlinks with other public transport services throughout the North East.

Contact details

Telephone: 0191 2033 666

text the control room for an incident on the platform

Telephone 2: 0191 203 3199

Customer Relations

Telephone 3: 0191 203 3666

To report non-emergency incidents


Fax: 0191 203 3319



Customer Relations Tyne and Wear Metro
Metro Control Centre
South Gosforth
Newcastle upon Tyne

Find Tyne and Wear Metro on Google Maps

Last updated: August 2, 2019

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