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Public transport

Accessible, comfortable and reliable transport is a key factor in having independence and a good quality of life. Newcastle is lucky in that it is served by a good, and improving, transport infrastructure.

This section provides information on the various types of public transport available in Newcastle. For details of concessionary travel schemes, visit the Concessionary travel article.


Planning your journey

Online

Help is available to plan your journey on public transport by bus, metro, ferry or train online. All you need to enter is your start and end point. The website will then produce suggested routes for you and tell you which bus/metro to catch. For more information please visit

 

Telephone

Travel information is also available by telephone. Call The Traveline for information about routes and times of buses, coaches, trains, metro and ferries in the North East and Cumbria.


Local bus services

The public transport bus companies which operate in and around Newcastle are Arriva, Go North East and Stagecoach.

Together, these services provide a network of bus routes throughout the region, interlinking with other public transport services including Metro, rail and ferry services throughout the North East.

 

Where to find bus journey information

Traveline provides timetable and fare information for all local bus, Metro, train and ferry journeys throughout the North East. You can plan your journey online by visiting their website.

Information on all local transport services operating within Tyne and Wear is also available from Public Transport Information Desks in Nexus TravelShops. The two travel shops in Newcastle are:

  • Central station metro station concourse
  • Haymarket metro station concourse

QuayLink buses

QuayLink buses are a great way to explore Newcastle and Gateshead qualside. The buses link key attractions between the two, are bright yellow and run frequently 7 days a week.

QuayLink buses are fitted with ramp access at the centre doors and space is provided on board for wheelchair users. You can use your concessionary travel pass on QuayLink buses.

For a map of the QuayLink busroute and a timetable, visit the Simplygo website.

Complaining about bus services

If your suggestion or complaint is about bus stops or bus shelters, you should contact the bus shelter hotline at Nexus on 0191 203 3365.

If your complaint is with a bus service specifically, then you should contact the relevant bus service company.

It may be helpful to have the following information to hand, so that the bus company can deal with your complaint effectively. Most of it will be on your ticket, so you should keep hold of your bus ticket if possible.

If you don’t have your ticket, the information they may need is:

  • Date and time of pick-up
  • Bus-stop number (or location)
  • Service number (e.g. 10,11, 38) and destination
  • Bus number (if possible)
  • Description of your journey – where from and to
  • Nature of your comment
  • Description of the driver

Tyne and Wear Metro

The Tyne and Wear Metro is overseen by Nexus. Unfortunately you are not allowed to use a mobility scooter on the metro due to health and safety reasons.

Visit the Nexus website for up to date Metro travel information, or visit one of the travel shops in Newcastle.

Complaining about Metro services

You can contact the Nexus Metro service or  complete a Customer Response Form. These are available from staff at Nexus TravelShops, or from inspectors on the Metro system.


Accessible public transport

More and more public transport can now be used by wheelchair users. RICA has published a helpful guide to accessible public transport.

National Rail provides journey planning and various assistance services. For instance, they can arrange for staff to meet you at your departure station, accompany you to the train, and see you safely on board. They can also provide ramps for wheelchair users. They also have ‘ think safe, stay safe’ messages.

The Bridge Card

A Nexus Bridge Card can help you if you need additional support whilst travelling on local public transport. This may be because of your age, disability, illness, or if you lack confidence.

You can get a free Bridge Card at Nexus TravelShops, day centres and libraries. When you show the card to transport staff, they will recognise that you may need extra help during your journey.

If you have a Bridge Card transport staff could:

  • help you to count out your money or change;
  • check that you know where you are going and what stop you need to get off at;
  • tell you that you have arrived at the place that you are travelling to;
  • allow time for you to sit down on a seat before moving off;
  • tell you information about your journey, rather than just giving you a written timetable;
  • use bus stop bays to make it easier for you to get on and off; and
  • operate special equipment for you, like ramps.

You don’t have to register for the scheme. You just have to carry your Bridge card and show it to transport staff if you need help. For further information, visit the Nexus website.


Regional public transport

Explorer North East is a public transport ticket which can be used throughout the region from the Scottish Borders through Northumberland, Tyne and Wear, County Durham, Teesside and North Yorkshire. It can be used on most local bus services, as well as the Tyne and Wear Metro.

If you need help to plan your day out you can also contact Traveline.

Travelling by coach

Newcastle Coach Station is located on St. James Boulevard. It is the main coach station for long distance journeys run by National Express coaches. You can book a coach trip to many destinations throughout the UK.

For further information, visit the National Express website.

Travelling by Train

Several different companies provide rail services to and from Newcastle as part of the local and national rail network. The Central Station is Newcastle’s only national railway station. It is linked to the local public transport network by bus and Metro services.

Where to find train journey information

Traveline provides timetable and fare information for all local bus, Metro, train and ferry journeys throughout the North East, regardless of who provides the services.

You can also find details of local train services and timetables on the Northern Rail website or LNER website.

If you are travelling further afield and need information on national rail journeys, visit the National Rail Enquiries website.


Travelling by air and sea

Travelling by both air and sea is easily accessible from Newcastle. Newcastle International Airport is situated approximately 8 miles from the city centre near Ponteland. The airport also has its own Metro station

Several companies run ferries to Europe from the International Ferry Terminal, which is about 8 miles east of the city on the River Tyne. The nearest Metro station is Percy Main, which is about 15 minutes walk. Ferry companies provide bus services direct to the Terminal from Newcastle Central Station.

The ferry companies which operate from the Ferry Terminal are currently DFDS Seaways and Direct Ferries.


Other Useful Information

Last updated: July 19, 2018

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