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Concessionary travel

There are a number of ways to travel across the country, across the North East and in Newcastle. Here we draw attention to all the options available.

Am I eligible for a Concessionary Travel Pass?

You are eligible for an English National Concessionary travel pass, also known as a free bus pass, once you reach female Pension Age, whether you are a man or a woman.

Pension age will dictate the age of eligibility for concessionary travel increase for both men and women.

You can calculate your State Pension age and the age you will get a free bus pass on

Individuals with certain disabilities can also get an English National Concessionary travel pass. To check if you’re eligible visit

Where can I use my bus pass?

With an English National Concessionary Travel Pass you can travel for free on:

  • any Tyne and Wear bus from 9.30am weekdays, and all day at weekends and on public holidays.
  • any local bus in England (including all major cities) between 9.30am to11.00pm weekdays, and all day at weekends and on public holidays.

For further information, including how to apply contact Nexus.

How to apply for a free bus pass

You can apply for your English National Concessionary travel pass up to 28 days before you become eligible. You can pick up an application form from your local travel shop. The two travel shops in Newcastle are:

  • Central station metro station concourse
  • Haymarket metro station concourse

Travel shops are are now only open weekdays. Visit for opening times.

Updating your Concessionary Travel Pass

If your English National Concessionary Travel Pass is about to expire you can renew it on the month that it’s due to expire or the month before that. You don’t need to send off your old pass. You need to complete a form and send a stamped addressed envelope. You can collect a form at your local travel shop.

If your details have changed (your address or name) since you applied for it, you need to inform Nexus

Lost your Concessionary Travel Pass?

If you think that you have lost your concessionary travel pass whilst using public transport, contact the appropriate operator. This will either be

Your pass may have been handed in to the driver. If you are unsure which operator’s service you can check on Traveline or contact Nexus.

If your pass has not been found you will need to apply for a new English National Concessionary Travel Pass. This costs £5. You can complete a new form and pay at your local Travel Shop.


Is your Concessionary Bus Pass valid?

Ticket machines on local bus services now tell you if your Concessionary Travel Pass is not valid for travel.

Why would your pass be cancelled?

  • If you informed your card issuer that your pass is lost or stolen.
  • If your pass is being used fraudulently by someone other than you the pass holder.
  • If you are no longer entitled to concessionary travel.

What happens if the ticket machine says your pass has been cancelled?

  • If your pass is not valid you are not entitled to free concessionary travel
  • The driver will tell you that your pass is not valid. You will be asked to pay the normal adult fare. If you don’t want to pay the fare you can’t travel.
  • Contact your card issuer using the phone number shown on the back of your pass as soon as you are able to arrange for a new pass to be issued.

If you have more than one pass how do you know which one is valid?
If you have more than one pass, use the pass with the longest expiry date. Other passes with an earlier date will have been cancelled and will not be valid for travel.

For more details call the phone number on the back of your pass.

Metro Gold Card – Tyne and Wear Metro

If you have an English National Concessionary travel pass, you can apply for a Metro Gold Card. This gives you unlimited travel on Metro, on Northern Rail services between Newcastle and Sunderland and also the Shields Ferry.

The Gold card offer can be used at weekends and weekdays after 9.30am. This is known as ‘off peak’. If you have a hospital appointment you can use your pass before 9.30am if you carry and show your hospital letter. During the summer months (July and August) you can travel before 9.30am.

The card costs £12 a year if you live in Tyne and Wear. Or £24 if you live outside Tyne and Wear. Your Gold card will be loaded onto your English National Concessionary Travel Pass.

For further information, including how to apply contact Nexus.

Lost your Metro Gold Card?

If you have lost your Metro Gold Card with your Concessionary Travel Pass on it you will need to report it to Nexus as soon as possible. You will then need to purchase a new Metro Gold Card from your local travel shop.

Concessionary Ferry Fare

You can get discounted ferry fares with your English National Concessionary travel card and gold card. For more information about concessionary ferry fares visit

Network Travel

Senior Railcard

The Senior Railcard is available to anyone aged 60 years old or over and will save you 1/3 of the cost of most rail fares to almost anywhere in Great Britain, including certain fares on various rail/sea journeys.

A one year railcard costs £30 and a three year card costs £70.

To apply, you can get an application form from railway station ticket offices or a National Rail-licensed Travel Agent. The completed form needs to be handed in together with proof of your age, such as your Birth Certificate, Passport or Driving Licence.

You can also purchase or renew your Senior Railcard online or over the phone. You will need proof of your age/identity, so have your Birth Certificate, Passport or Driving Licence to hand when you call. You can’t apply for a Senior Railcard by post.

As well as making savings on rail fares, the Senior Railcard also entitles you to other special offers, such as on London theatre tickets.

Disabled Person’s Railcard

The Disabled Person’s Railcard is available to disabled people and provides 1/3 off most rail fares across Britain for you and a companion. You can apply on their website or download an application form to return in the post.

Other useful railcards

Other Useful Information


Last updated: June 2, 2021