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West End Refugee Service (WERS)

Updated June 2021

  • drop in sessions on: Mondays 10am to pm; Tuesdays closed; Wednesdays 10am to 1pm Thursdays closed; Fridays: closed
  • Tuesdays and Thursdays: Support Work Helpline open from 10am to 1pm (ring or text 07826 117308)
  • telephone support is still available Monday to Friday between 10am and 1pm on main number or WhatsApp/Mobile
  • hardship payments to clients in 4 week cycles at the front door of the building between 10am and 12pm Monday, Tuesday, Thursday and Friday and between 11am and 12pm on Wednesday.
  • surgeries, clothing store and skills match suspended till further notice
  • befriending – to make a referral

West End Refugee Service (WERS) supports asylum seekers and refugees in the West End of Newcastle. They offer:

  • befriending scheme with emotional support
  • case work support
  • hardship fund to help in emergencies
  • welfare support and cash payments for destitute asylum seekers
  • awareness raising, education and training programme
  • Skills Match where you can find volunteering opportunities in Newcastle that match your skills, experiences and interests

Contact details

Main Telephone: 0191 273 7482

Main number

Other Telephone: 0782 622 1719

WhatsApp or mobile

Alternative Telephone: 0782 611 7308

WhatsApp or mobile


Other Website:

Fax: 0191 256 7862

Opening hours
Drop in sessions:
drop in sessions on: Mondays 10 am to 1pm; Tuesdays closed;
Wednesdays 10 am to 1 pm Thursdays closed; Fridays: WERS is closed



Cost: Free

St Philip's Vicarage
St Philip's Close
Arthur's Hill
Newcastle upon Tyne

54.9742 -1.63339

Find West End Refugee Service (WERS) on Google Maps

Last updated: August 27, 2021

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