West End Refugee Service (WERS)

West End Refugee Service (WERS) supports people seeking sanctuary and refugees living in the North East of England.

WERS no longer operates from a public office.

Support is provided through community outreach, weekly sessions, telephone support and individual appointments at accessible locations across the region.

Weekly Welcome

Join WERS every Wednesday from 11:30am to 1:30pm at Westgate Baptist Church, NE4 6NX.

Weekly Welcome is a friendly and welcoming space where people can meet others, take part in activities, receive information and enjoy a free meal.

Support available

WERS provides:

• Information, advice and advocacy on housing, health, education, benefits, asylum support and accessing legal advice
• One-to-one support by appointment
• Outreach support in hotels, community venues and other trusted locations
• Practical and financial support for people experiencing hardship, subject to eligibility and available funding
• SkillsMatch support to help people find volunteering, training and employment opportunities
• Support for people who have recently received refugee status
• Activities including football, yoga, badminton, walking, cooking and other opportunities to meet people
• Volunteering opportunities with WERS and other organisations across Newcastle
• Community education, awareness raising and campaigning

Clients can contact WERS Support Work Team by WhatsApp on 07727 377 944, Monday to Friday between 10am and 4pm, to:

• speak to a member of staff
• ask for information or support
• book an appointment

Appointments take place at suitable community locations across Newcastle.

People may be asked to leave a message so that the appropriate member of the WERS team can call them back.