Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.


Barnardo’s is a children’s charity that run over 1,000 services in local communities and support around 300,000 children, young people and families every year.  There is a local office based at Cowgate.

During the pandemic they have launched Boloh, a free telephone helpline and web chat facility for children, young people and families from black asian minority ethnic communities who are suffering the long lasting and wide ranging impact of Covid-19. Barnardo’s specialist advisors who speak English, Urdu or Hindi,  will help with:

  • mental health
  • bereavement
  • family break-down
  • neglect
  • back to school
  • parenting advice
  • counselling
  • family stress
  • discrimination
  • barriers to accessing and using services

Telephone: 0191 271 4615

Cowgate office


Website 2:

Helpline: 0800 151 2605

Helpline: 0800 151 2605

Black, Asian and minority ethnic communities helpline



Opening Hours
Helpline 1 pm to 8 pm Monday to Friday

Barnardo's Head Office
Tanners Lane

Find Barnardo’s on Google Maps

Last updated: November 11, 2020

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