Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.


  • office line is open as usual for emotional support and advice, Monday to Sunday, 9 am –  9pm, 0191 226 3440.
  • Zoom 1:1 and group sessions

PROPS supports families, carers and friends affected by a loved ones drug or alcohol misuse across Newcastle and North Tyneside. PROPS can offer one to one work, peer support groups, training around substance misuse. They also offer carer and family training, respite breaks and an emergency out of hours telephone helpline.

PROPS is commissioned by Newcastle City Council to support families, carers and friends in relation to drugs and alcohol use.

Contact details

Telephone: 0191 226 3440


Helpline: 0191 226 3440

Helpline: 0191 226 3440

Weekdays - 9pm-9pm; Weekends - 9am-9pm

Opening hours
Monday to Friday
9am to 5pm



Fenham Library
Fenham Hall Drive
Newcastle upon Tyne

Find PROPS on Google Maps

Last updated: August 19, 2020

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