Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Shelter North East

From January 2021

Shelter’s face-to-face services are closed but the team can be contacted from Monday to Friday, from 9am to 5pm, on 0344 515 1601 or via email at Residents can also send a text to 07919 046449 to get a call back

Shelter North East provides practical help and advice on housing, benefits and debt issues. The service is free and confidential. Telephone to seek advice or arrange an appointment to see an adviser.

Shelter North East also provides specialist face to face advice on housing and an in-house housing solicitor, dealing with a range of issues including homelessness, evictions, repossessions and rent arrears. Advice is given on an appointment only basis.

Contact details

Telephone: 0344 515 1601


Helpline: 0808 800 4444

Helpline: 0808 800 4444

Outside of office hours

Fax: 0344 515 2914

Cost: Free

140-150 Pilgrim Street
Newcastle upon Tyne

54.9715 -1.62023

Find Shelter North East on Google Maps

Last updated: January 13, 2021

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