From January 2021
Shelter’s face-to-face services are closed but the team can be contacted from Monday to Friday, from 9am to 5pm, on 0344 515 1601 or via email at firstname.lastname@example.org. Residents can also send a text to 07919 046449 to get a call back
Shelter North East provides practical help and advice on housing, benefits and debt issues. The service is free and confidential. Telephone to seek advice or arrange an appointment to see an adviser.
Shelter North East also provides specialist face to face advice on housing and an in-house housing solicitor, dealing with a range of issues including homelessness, evictions, repossessions and rent arrears. Advice is given on an appointment only basis.