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Help with shopping and prescriptions

There are supported shopping services in Newcastle that can help you buy food and essentials items. Use the quick links on the right to jump to the different sections.

Temporary support available during Coronavirus

  Name  Help available  How to use this service
Age UK Gateshead

Telephone: 0191 477 3559

  • Shopping
Opening Times: Monday to Thursday 8.30am to 4.30pm

Fridays: 8.30am to 4pm

Call or email for help

Caring Hands Charity


Contact: Dawn Henderson

  • Shopping and delivery
  • Telephone befriending
  • Dog walking
Service offered in Ouseburn, Heaton, Jesmond and St Anne’s

Call or email for help

Citylife Line 

Contact: Welfare and Wellbeing Team

Telephone: 0800 170 7001

If you are self-isolating due to Covid and struggling to get the food you need contact the council’s Citylife Line for support. Opening hours: Monday to Thursday 9am to 6pm

Fridays 9am to 4pm

Call or email for help

Search Newcastle 

Telephone: 0191 273 7443


  • Shopping
  • Prescription collection
  • Help with completing forms such as blue badge & housing
  • Newsletters with quiz and information
Call or email for help
Throckley Community Hall  Back of Victoria Terrace

Contact: Michelle Mitchell

Telephone: 07886327369


 Telephone befriending Call or email for help


Supported Shopping Schemes

Community Transport run a fortnightly Hop to the shops in Newcastle. It is a minibus service for older people who struggle to get to the supermarket using public transport. Minibuses pick you up and drop you off at home. There are pick up points from various sheltered housing locations around Newcastle. Each journey costs £1.50. A return journey costs £3. If you need a carer to accompany you on the trip, they travel for free.

Royal Voluntary Service (RVS) offer a free Good Neighbours Service in Walker, Heaton and Byker. where volunteers can help with your shopping.

Search Newcastle run a weekly Buy and Bite service for older people in the West of Newcastle. For a small charge they pick you up at home and take you to the local supermarket. They help you to get your shopping and have lunch together in the supermarket cafe. Then they take you back home. It’s a great opportunity to get your shopping in and meet new friends over a meal. On Mondays they go to West Denton Morrisons. On Wednesdays they go to Cowgate Morrisons. The minibus begins picking up at 10.30 am.


Newcastle Shopmobility provides battery-powered scooters and wheelchairs for people with mobility issues. This gives you freedom and independence to travel around the city centre; to shop or to access the attractions that are available in Newcastle, including Eldon Square, Eldon Gardens, part of Northumberland Street and the Grainger Market. To use the service you need to register as a member.

Slow Shopping

Slow Shopping provides a time each week when stores or supermarkets offer an enhanced service to customers who may need a bit more time or support to do their shopping. This may be useful to people with dementia, older people and people with learning disabilities and autism. There are chairs if you need them, as well as a quieter and calmer shopping experience.

  • Sainsbury’s in Gosforth and Tesco at Kingston Park offer slow shopping on Tuesday afternoons.
  • Newcastle Building Society in Gosforth runs a slower service on Tuesday mornings.

Home delivery and shopping online

You can buy almost anything online without having to leave your home. It’s often cheaper to buy online although you may have to pay a delivery charge. You can buy a delivery saver plan if you wish to subscribe which can save you money. All major retailers, supermarkets have online shopping. When you get your food shopping delivered many supermarkets will carry your food shopping into your home for you if you are unable to lift it. Search for your preferred supermarket to purchase food online.

All reputable online retailers will have security measures to protect you from any risk of fraud. ‘How to pay for things online‘ is a short video from BBC WebWise which you might find helpful.

Meals at home service can provide cooked meals delivered to your door.

Milk and essential items delivered to your door. You can arrange a regular delivery of dairy products to your doorstep by your local milkman. You may be able to purchase fruit juice, eggs and butter too.

Grainger Market Delivered offer fruit, vegetables, meat, fish, cheese, baked goods and cupboard staples delivered to your door at affordable prices. Order online before 4pm for next day delivery

Order prescriptions and have them delivered free

Many local and high street pharmacies offer in store collection or home delivery of repeat prescriptions such as: Boots, Lloyds Pharmacy and Superdrug.

To arrange home delivery you need to nominate a local pharmacy to receive your prescription from your GP. You can do this in person in the pharmacy or at your GP. Or you can arrange this online using the NHS App or one of the websites that your GP surgery uses such as Patient Access. You can find out which website to use from your GP’s website or receptionist. You’ll need to register with the NHS app or chosen website to create an account.

Once registered you can nominate the pharmacy that you want to use to order your repeat prescriptions.

Ordering a repeat prescription

You can this online, or by your GPs preferred method. Some surgeries offer a repeat prescription telephone line or postbox at the entrance. You may be able to request your prescription from your pharmacy.

When making a request online it goes directly to your chosen pharmacy, where you can either collect your prescription or arrange a delivery date.

You can speak to your pharmacy directly to find out more about their prescription ordering and delivery service.


Online prescription ordering and delivery by post

You can register online with pharmacies who can arrange your repeat prescriptions to be delivered by post. Visit their website for more details:

Help to plan a trip to Newcastle City Centre

How Busy Is Toon ?  gives you information to help understand how busy the buses, roads and city centre is. So you feel safe and prepared if planning to visit Newcastle city centre. Visit the website to see:

  • Street images of: Northumberland Street, Grey Street, Barrack Road and Blackett Street, updated every 5 minutes
  • Images of key roads into the city, updated every 15 minutes
  • A real-time map showing the location of every bus operating across Newcastle, searchable by route number
  • Car park spaces available
  • Up-to-date traffic and travel information
  • Information on Electric vehicle (EV) charging locations
  • Walking and cycling routes to help you plan your journey
  • Up-to-date coronavirus rules and safety guidance

Last updated: March 18, 2022

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