Dealing with rubbish and pests

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    Pest Control

    If you are bothered by pests such as mice, rats, pigeons, or insects in your home or garden, Your Local Services at Newcastle City Council can help you. The team deals with pest and insect control in all domestic homes in Newcastle and advice on further prevetion.

    There will be a charge for treatments of all pests, unless you are a Newcastle Council Housing tenant. You will be told the charges involved before the work starts.

    How to report a problem to Pest Control

    If the problem is with:

    What happens after I report a problem?

    Your Local Services at Newcastle City Council will arrange to visit you. You can expect them to:

    • Provide a discreet service (their vehicles are not identified as belonging to pest control)
    • Visit you at the appointment time and date that they have agreed with you
    • Assess your problem and take the necessary course of action
    • Give you advice on protecting your premises against future infestation

    You can read more about the service they provide on the Newcastle City Council website.

    Assisted Lift Service

    One of the household tasks that you may struggle with is moving your wheeled bin to and from the collection area. This could be due to your age, a health problem or a disability.

    If you don’t have anybody living in your home who can help you with this, alternative arrangements will be made by the City Council’s Neighbourhood Services. This is known as the Assisted Lift Service. The service is free and is available on either a short-term or a long-term basis.

    If you wish to be considered for the Assisted Lift Service, contact Your Local Services at Newcastle City Council.

    If you already have an Assisted Lift for your refuse collection, you will automatically receive this service for your recycling collection.

    Last updated: July 29, 2026