Where to get benefits advice in Newcastle

There are a number of organisations in Newcastle that can help you with benefits advice. They can help to:

  • check you’re claiming all of the benefits you’re entitled to
  • guide you through the application process
  • explain how some benefits may impact upon another
  • some services may also be able to help you to appeal a benefit decision

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Local benefits advice support

Organisation name Support available Specialist support
Citizens Advice Newcastle (CAN)

Website: 

Telephone: 0808 278 7823 Freephone, Monday to Friday 10am to 4pm

Email: [email protected]

Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West
4th Floor City Library, NE1 8AX

Free, confidential and independent advice

Who can use this service: people who live, work or study in Newcastle.

When: Monday to Friday 10am to 4pm advice by phone, e-mail and webchat only

For urgent matters you can drop in for advice (subject to availability) from Monday to Friday, 10am to 12pm.

Consumer advice

Home energy advice

Debt and Money Advice

Family Advice

Newcastle Welfare Rights Service

 

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Last updated: March 7, 2025