Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Citylife Line

CityLife Line was set up at the start of the coronavirus pandemic to support the residents of Newcastle. If you are self-isolating and you need some support, please get in touch with our Welfare and Wellbeing team. They can offer advice and support on a range of issues that might be making self-isolation more difficult, such as: food, money, work and more. They keep in touch with local organisations to ensure they know what is on offer.

You can find more information and complete the form yourself online on or you can call and someone will help you to complete the form.

Safeguarding advice: If you are not sure who someone is, don’t answer the door.

Contact details

Telephone: 0800 170 7001

Freephone number


Opening hours
Monday to Friday from 8am to 8pm and Saturday 8am to 3pm.

Last updated: January 11, 2021

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