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Citylife Line

CityLife Line was set up at the start of the coronavirus pandemic to support the residents of Newcastle. If you are self-isolating and need support contact the Welfare and Wellbeing team. They offer advice and support on issues that might be making self-isolation more difficult, such as: food, money, work, transport for vaccinations and more. They keep in touch with local organisations to ensure they know what is on offer.

Find more information and complete the form online on or phone for help to complete the form.

Safeguarding advice: If you are not sure who someone is, don’t answer the door.

Contact details

Main Telephone: 0800 170 7001

Freephone number


Other Website:

Opening hours
Monday to Thursday 9am to 6pm
Friday 9am to 4pm

Last updated: January 27, 2022

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