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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice articles

Advocacy support to get your voice heard

Advocacy is where someone helps you to get your views and opinions heard. They can support you to access services if you are unable to do so by yourself.

Affordable electrical goods

Buying new white goods or electrical items for your home can be a large and often unexpected expense. There are alternative ways to do this.

Affordable furniture

Furniture can be quite expensive, especially if you are in the process of moving house. There are more affordable options available in Newcastle.

Autism

Autism is a  life-long condition. It affects a person’s ability to communicate or to do everyday things. People with a learning disability find it harder than others to learn, understand and communicate.

Bogus callers

People who call at your home unexpectedly or call you on the telephone might not always be who they say they are.

Choosing a care home

Care homes can provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Complaining to Adult Services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, Adult Services need to know.

Digital Television

Digital television is in place across the UK. This means that you will need a digital receiver or satellite or cable TV service in order to watch television.

Electrical safety

Things to look out for to keep your home and belongings safe

Energy saving tips

There are a number of practical steps you can take to save energy and money.