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Consumer Advice

Choosing the right service or product can be confusing. There are many organisations that can help when buying services and help you if things go wrong. As a consumer you have legal rights that protect you. If you are unhappy you are entitled to complain.

All consumer advice articles

Advocacy – support available to get your voice heard

Advocacy is where someone helps you to get your views and opinions heard. They can support you to access services if you are unable to do so by yourself.

Affordable electrical goods

Buying new white goods (fridges, washing machines etc) or electrical items such as computers for your home can be a large and often unexpected…

Affordable furniture

Furniture can be quite expensive, especially if you are in the process of moving house. There are more affordable options available in Newcastle.

Bogus callers

People who call unexpectedly at your home are not always who they say they are and while you might think you are being rude by refusing someone entry into your home, remember it is your property and your decision whether to invite them in.

Choosing a care home

Care homes can provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

Complaining to Adult Services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, Adult Services need to know.

Digital Television

is now in place across the UK. This means that you will need a digital reciever or satelitle or cable TV service in order to watch television.

Electrical safety

Things to look out for to keep your home and belongings safe

Energy saving tips

There are a number of practical steps you can take to save energy and money.

First Contact Newcastle Referral Scheme

offers free support from local organisations who could help you to stay safe, healthy and independent in your own home for longer. Complete the online form here for help.