Information Now

Please note: owing to the position on Covid 19 and the Coronavirus, some organisations and venues will be closed, some will deliver their services differently. You can find the organisation website address on InformationNOW and visit their site for updates. Visit the dedicated coronavirus webpage for Newcastle City Council.

Community Health and Social Care Direct – Newcastle City Council

Community Health and Social Care Direct (care and support for adults) is part of Newcastle City Council. They offer:

  • information, advice and support to adults and their carers
  • assessments to find out what support is available to you
  • help to live independently in your own home
  • short term rehabilitation services
  • equipment and aids to make life easier
  • crisis support
  • safeguarding advice and emergency support. If you witness, experience or suspect  adult abuse or if you or someone you know needs help with a mental health problem

Contact details

Telephone: 0191 278 8377

Community Health and Social Care Direct main contact number

Telephone 2: 0191 278 8156

Safeguarding Advice

Telephone 3: 0191 278 8359



Helpline: 0191 278 7878

Helpline: 0191 278 7878

Emergency Duty Team for out of office hours 5pm to 8.45am on weekdays and 24 hours at weekends

Fax: 0191 278 8312

Opening hours
9am to 5pm
Out of normal office hours contact the Emergency Duty team.

Newcastle upon Tyne

54.9726 -1.57214

Find Community Health and Social Care Direct – Newcastle City Council on Google Maps

Last updated: October 15, 2020

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