NHS 111 is the new telephone service which has replaced NHS Direct. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
When can I use NHS 111?
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For immediate, life-threatening emergencies, continue to call 999.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
What happens when I call NHS 111?
The NHS 111 advisers, supported by experienced nurses and paramedics, will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
The NHS 111 service now has a British Sign Language interpreter, provided by InterpreterNow, available via computer webcam from 8am to midnight. Using your computer and webcam, you make a video call to a BSL interpreter. The interpreter telephones an NHS 111 adviser and relays your conversation with them. The NHS 111 adviser will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.
What medical problems are relevant to NHS 111?
- sprains and strains
- broken bones
- wound infections
- minor burns and scalds
- minor head injuries
- insect and animal bites
- minor eye injuries
- injuries to the back, shoulder and chest
What services can I now access through NHS 111?
Other Useful Information
Please see the Information Now article on Urgent Medical Help in Newcastle.