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Mental health services – 24 hour support

If you need help with a mental health problem outside normal working hours there are several services that you can use.

Emergency Support Available

Community Health and Social Care Direct  have an Emergency Duty Team (EDT) for care and support  They have responsibility for:

  • adult mental health care
  • child protection
  • children and families

An approved care and support worker is on duty at all times to cover emergency Mental Health Act assessments.

Their priority is to assess and manage care and support emergencies. They aim to ensure that people are safe and cared for until a more thorough assessment of their needs can be carried out the following working day.

Contact the Community Health and Social Care Direct for more information.

Crisis Resolution and Home Treatment Team Newcastle and Gateshead is open 24 hours a day 7 days a week. This is an alternative to hospital admission for people over 16 experiencing a mental health crisis. The team are experienced mental health professionals including nurses, social workers, psychiatrists and pharmacy staff. They offer assessment and home treatment.

The crisis team does not provide an ‘emergency’ service such as a 999 response.

Telephone Helplines

Mental Health Matters helpline is a confidential out of hours telephone service, which is staffed by trained and experienced telephone helpline workers. The service offers emotional support to anyone calling, including carers, and provides information on local and national mental health services.

NHS 111 deals with urgent requests that are not a life-threatening emergency.  They have call operators to triage callers and a trained clinical team who will offer support and advice. This service is provided by NEAS.

Samaritans offer confidential listening either on their 24-hour telephone helpline, or face to face without an appointment. Face to face drop-ins are available 9am – 9pm.

SANE line is a national confidential out of hours telephone helpline that offers information, crisis care and emotional support to anybody affected by mental health problems. Interpreters are provided for callers to Saneline through Language Line, a service offering interpretation in over 100 languages.

Northumbria Police can be contacted on 101 or 999 if you require urgent support.

Shout is a 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

You may also benefit from contacting the GP you are registered with.

Other Useful Organisations


Please note – The content on this website is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. If you are feeling unwell, make an appointment to see your GP or contact NHS111. In an emergency, dial 999.

Last updated: October 18, 2019

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