Emergency funds and crisis support

If you are in an emergency or crisis situation there are some funds available from Newcastle City Council and the Department for Work in Pensions to help you pay for energy bills, household items, furniture, food, travel and other essential items.

Support to move or set up a home in Newcastle 

Newcastle City Council runs The Supporting Independence Scheme for basic household items to help you live independently. For example beds, cookers and fridges. It’s for people on low incomes who are being supported by Adult Social Care or Children’s Social Care, Community Mental Health Teams, Housing Advice Centre, Probation, Your Homes Newcastle Advice and Support Workers and other housing support workers or resettlement teams to:

  • resettle in the community following a stay in an institution for example, a hospital, a care home or custody
  • remain in the community rather than enter an institution
  • set up home in the community, as part of a planned resettlement programme, following an unsettled way of life

Visit newcastle.gov.uk for more information. This scheme replaced the Community Care Grants which were previously part of the DWP’s social fund.

Discretionary Housing Payments (DHP)

DHP’s are short term extra payments to help you if you are struggling to meet your housing costs.

You must be getting help with your rent in Universal Credit or Housing Benefit to get a DHP.

Read more about Discretionary Housing Payments and how to apply from Newcastle City Council.

Non discretionary payments and loans from the Department for Work and Pensions (DWP) 

The Department for Work and Pensions (DWP) can arrange loans or payments for people who receive benefits such as:

Household support fund

Newcastle City Council is distributing money from the government Household Support Fund to help vulnerable people and families. This money is being used to fund:

  • Free School Meal Vouchers for eligible children during Christmas and February half term school holidays
  • Cost of living “top up” payments for people who receive housing benefit who were not entitled to the Government’s Cost of Living payment
  • From early January 2024 hardship payments for food and or utility bills for householders who are in financial difficulty through a supported application process

More information about the scheme can be found on Newcastle City Council website

Help for individuals and families from charities

Some charities help people in financial need. You can search them for charities that can help you in various circumstances.

Turn2us is a charity where you find charitable funds and grants to apply for, when you need money for essential things in life. For example, furniture, household items, white goods, electrical items, studying, bringing up children, experiencing life changing circumstances and more. They have a telephone helpline, benefits calculator and online information.

Find a grant

Gov.uk’s Find a Grant service is where you can search for government funding to help you pay for things such as a new boiler.

Cost of living help and support

Newcastle City Council’s Cost of Living website has information about where to get help and support on a range of issues. This includes with:

  • Benefits, debt, money and energy advice
  • Housing support
  • Wellbeing Hubs – a directory of places offer support. This includes community centres and libraries where people can go to stay warm while accessing free wi-fi, help and advice, learning new skills and taking part in activities such as cookery classes. You can also register your service as a Hub here.
  • Help with school and learning costs, free childcare
  • Council tax discounts and exemptions

Cost of Living Helpline at Newcastle City Council is available for help and support. You can complete their online form to ask for help or call the free helpline. They can signpost you to local help and support including: emergency food parcels and wellbeing hubs. These are warm spaces in the local community where you can spend time and enjoy facilities such as Wi-Fi, hot drinks or food.

Where can I get benefits advice?

It can be useful to speak with someone about the benefits you may be entitled to and how they may impact upon your other benefits. A local independent advice service can help guide you through the process such as;

There are more benefit advice services in Newcastle. Read the ‘Where to get benefit advice booklet.

Affordable items to buy

You can read more on InformationNOW about where you can find more affordable household items or help from charities to access:

Help with your home

You can find more details about support available to help you:

Food help

Charities and community groups in Newcastle offer free emergency food parcels, free meals and low cost groceries. Read more on where you can find:

Managing your money

You can read more on InformationNOW about:


Last updated: May 24, 2024