Home care agencies in Newcastle

Home care is paid for support, from a care service. They can help you at home, with personal care such as bathing, dressing and making meals. They may help with light cleaning jobs in your home too.

This page is the list of home care agencies in Newcastle who can provide general or specialised home care.

How to arrange your own home care

You can choose a home care agency and pay for your own care services.

1. See the lists below of home care agencies in Newcastle.
2. Find an agency that offers the type of care that you need.
3. Click the name of the organisation to read more about what they offer
4. Contact the organisation and speak to their registered manager to find out more.
5. Care Quality Commission regulate, check and inspect home care services. You can use their site to find home care providers and read their inspection reports.
6. Read our article on Home care for more information on what to consider when choosing a home care agency

Find out if you can get help to arrange care services from Adult Social Care

Speak to Adult Social Care at Newcastle City Council. They will talk to you to find out how are you managing at home. They give information and support adults in Newcastle who find day to day activities difficult. This could include moving around your home, cooking, washing, or caring for someone.

They will work with you to understand your situation. To find out what’s working well and where they can help. They can put you in touch with local services. If you need one, they can arrange a Needs Assessment, to find out if the council can help you further

Some people are eligible for financial help from the Council. If you can’t get financial help, they will tell you about services that could make your life easier.

If you are eligible for help, Adult Social Care can work with you to plan and arrange your home care support.

What is eligibility?

The Care Act sets out the criteria to decide if you can receive support or money from Adult Social Care at Newcastle City Council.

It’s described as having ‘eligible care needs’ or that you are ‘eligible’ for support if you meet this criteria. This is decided when you have a Needs Assessment.

What’s a commissioned service?

Commissioned services, have a contract with Newcastle City Council to provide a service. The organisation must meet the quality standards set by the council. The organisations are inspected by the Care Quality Commission (CQC). 

The list of home care agencies commissioned by Newcastle City Council is below.

You can contact these services directly to arrange your own support. Or speak to Adult Social Care at Newcastle City Council.

There are a wide range range of services commissioned by Newcastle City Council to support people who live in our city.

List of home care agencies commissioned by Newcastle City Council

These agencies are contracted by Newcastle City Council to help you at home with things like:

• going to the toilet, washing and dressing
• eating and drinking
• cleaning and laundry
• taking medication
• getting outdoors or to an activity

Other home care providers in Newcastle

These home care agencies work in Newcastle. To help you choose a home care provider, click the name of the organisation to read more and see their CQC rating.

To find more home care agencies in Newcastle visit the CQC website.

Specialist care and support agencies

There are home care agencies who offer more specialist support. The agencies listed below can help with:

• physical, sensory and long term conditions (including autism, learning disability)
• cognitive impairment (including brain injury and dementia)
• mental health

Skills for Care set the learning requirements for providers offering autism, learning disability, dementia, mental health and end of life care and support.

If things go wrong

If you feel something has gone wrong, speak to the manager of the home care agency. If there’s still a problem, you can make a formal complaint to the home care agency.

Care Quality Commission (CQC) is the independent regulator of care services in England. You can give them feedback about care services on their website. This tells them what and when to inspect services so they can improve care in England.

You can make a complaint to Adult Social Care if your home care is provided by Newcastle City Council.

Care Rights UK help people using care services, their relatives and friends. You can get free, independent advice from their telephone helpline advisers. Email for advice, phone during their opening hours or book a 30 minute appointment using their website.

Read more on how to make a good complaint on InformationNOW.

Safeguarding adults

Are you worried about the safety of an adult in Newcastle?

You can get help if you think adult abuse or domestic abuse is happening to you or someone else.

• In an emergency or if someone’s life is at risk call 999.
• Report abuse or neglect online to Newcastle City Council
• Contact Adult Social Care at Newcastle City Council

Last updated: October 29, 2024