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Care and support

What is care and support?

Care and support can help you to live more comfortably and independently. Getting help at the right time can help improve your quality of life and allow you to continue enjoying life, plan ahead and make choices that are right for you.

Care and support can be provided by;

When might I need care and support?

If you are having problems managing at home you may have care and support needs. This may be due to illness, disability or a long term medical condition. For example you may struggle with;

  • bathing and dressing
  • preparing food
  • remembering to take your medication
  • moving around your house
  • carrying out everyday tasks independently
  • getting out and about easily

Support from Newcastle City Council

You may be eligible to receive support from Newcastle City Council including:

  • Home care to help you to wash, get dressed, or prepare food.
  • Day services to get out and about and socialise
  • Short breaks if you might benefit from an overnight stay at a centre for rest and recuperation.
  • Meals at Home if you find it difficult to prepare your own food.
  • Equipment and adaptations to your home
  • Nursing Care

My Care Newcastle is the directory of the organisations that are contracted by Newcastle City Council to provide your care and support.

You can request an assessment from the Community Health & Social Care Direct team at Newcastle City Council. You may be eligible for support, but if not, you may also receive guidance on what other support is available.

The assessment process includes;

  1. Needs assessment to find out; what your care and support needs are; if you are eligible for support from the local authority; and to agree your support plan.
  2. Carers Assessments: available to all carers to find out; what your care and support needs are; if you are eligible for support from the local authority; and to agree your support plan.
  3. Financial assessment looks at how much money you have and if you can access funding from the local authority to help pay for your care and support.
  4. Personal budgets to pay for your care and support. You can manage your own care and support or Newcastle City Council can do this for you.
  5. Direct Payments from your personal budget allow you to purchase your own care and support services directly.


What if I’m not eligible for help?

If you don’t qualify for help from Newcastle City Council the information from your assessments will still be useful. Other organisations will be able to take it into account when they discuss your needs with you..

You can arrange your own care and support privately. There are a number of organisations who can help you to plan this or offer private care services such as;

Other care and support options

Other options to improve your quality of life include:

Support for Carers

If you look after someone who couldn’t manage without your help, you are a carer. Support is available to help you take a break from your caring responsibilities and to help you with your caring role.

What if my home is no longer suited to my needs?

If you feel that your home is no longer suitable for your needs or if adaptations to your home would be too expensive you can explore other housing options, such as a retirement flat, sheltered accommodation or extra care housing which offers more care and support. More information can be found here;

Last updated: May 8, 2019

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