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Housing and support for people with a learning disability or autism

People with a learning disability or autism may need flexible care and support to live well.  There are a range support services and housing options available directly from the Council, and organisations chosen by the Council to provide the service.  These are known as ‘services commissioned by Newcastle City Council.’  This means that they have set standards that the provider organisation must meet, such as trained staff who have specific qualifications, care and support planning and quality processes which include gathering feedback from you.  The range of services available are covered further down in the information including: independent supported living, personal care at home, residential care, respite care and educational services.

Choosing a service

When you choose a service, it may be useful to think about:

  • the way you want to be treated
  • your physical, mental and emotional wellbeing
  • how you want to live your life
  • your independence
  • do you need support to attend appointments
  • family and personal relationships
  • participation in work, education, training and leisure activities
  • how you will be protected from abuse and neglect
  • where you want to live
  • telecare

List of commissioned community providers for people with a learning disability or autism

Service Provider Type of care
1. Ashdown Care Homes Independent supported living for autism or learning disability
2. Azure Home care agency for autism or learning disability
3. Community Integrated Care Home care agency for autism or learning disability
4. Creative Support Independent supported living for autism or learning disability.
5. Dimensions (UK) LTD Personalised, outcomes based support based on 8 key areas; the Activate model for autism or learning disability
6. Education and Services for People with Autism Ltd Home care, supported living and residential care and a Further Education College for autism or learning disability
7. Home Group Personal care for adults with autism or learning disability or who have needs relating to their mental health, either in their own home or within supported tenancies.
8. Interactive Development 24 hour supported living service for people with autism or a learning disability living in their own homes.
9. Keyring Living Support Network Tenancy support for autism, learning disability and mental health issues
10. Newcastle Homecare Associates Home care agency for autism and learning disability
11. Lifeways Community Care Ltd Home care agency for autism and learning disability
12. Livability Supported living for autism and learning disability
13. Living Ambitions Supported living for autism and learning disability
14. New Beginnings NE Supported living for autism and learning disability
15. New Prospects 24 hour supported living for autism and learning disability living in their own homes
16. Positive Life Choices (Springfield Healthcare) Home care agency for autism, learning disability and other conditions
17. Possabilities Supported living service and a Shared Lives Scheme enabling people to live in a family home for autism and learning disability
18. Potens checking registration
19. Real Life Options checking registration
20. Shine Care Ltd Home care agency for autism or learning disability
21. St Annes Community Services Home care agency for autism or learning disability
22. St Cuthberts Care Includes residential care at St Catherine’s nursing home, respite and activity centre through Alan Shearer Centre
23. The Percy Hedley Foundation checking registered providers; employability and activities support
24. Turning Point Supported living and residential care for learning disability
25. UBU (Northern Lifecare) Supported living in single occupancy houses, shared houses in multi occupancy or in individual flats in larger complexes
26. United Response Supported living service in own homes or shared homes for learning disability
27. Waymarks Ltd checking registration

The range of supported housing for people with learning disability and autism

There are a range of options to suit your needs, designed to be flexible and accessible.  To access these service, contact Community Health and Social Care Direct or speak to your social worker about a needs assessment.

This is the range of supported housing in Newcastle:

Community Clusters

If you need lots of support during the day and night you could live in your own bungalow in a group of five or six bungalows.  Care staff from one agency will help you with 24 hour care, planning and making decisions.

The Community Clusters of bungalows share a courtyard.  They are in Kenton, Denton, Byker, Walkergate and Newburn.

There are also community clusters where the bungalows are a short walk from each other.  Care staff will help you day and night.

Supported Living

Supported living services are available if you find it difficult to cope on your own at home.  You have your own tenancy and live with 2 to 4 other people.  Along with your housing, you receive personal care and support through the day and overnight

Enhanced supported living

This service, based at Allendale Court in West Denton, has 15 people living in three large apartments with en suite bedrooms and communal areas.  Ideally this service supports people in transition from education or care or living in residential care outside Newcastle, who need extra support to develop their skills for daily living.  One care provider supports people for up to two years.

Concierge schemes

Concierge schemes support you to live in your own apartment. These schemes are in Fawdon, Kenton, Elswick, Benwell, Shieldfield, and Walkergate. Your support can be arranged through direct payments or the council can organise this for you. They provide:

  • on call service
  • your own package of support during the day
  • shared night time support
  • housing and welfare support
  • day activities

Concierge Plus schemes offer the same services but from the same care provider.

Community living networks

This is a network of individual properties that are a short distance (about two miles) from each other.  A support worker lives close by and will help people to manage mange their daily lives for up to 10 hours per week.  These schemes are in Arthurs Hill and Shieldfield.

Shared Lives

Shared Lives is a service aimed at adults with a learning disability who need overnight support and supervision. Shared Lives helps people to develop or maintain independent living skills, friendships and roots in their community.

The support allows people to live life to the full in their communities, without having to live alone or in a care home. Adults who need support are matched with a compatible Shared Lives carer who agrees to share their home and family (or community) life with that person. They will either move into their own room in the household or use the home as a base.

This can be longer term, with arrangements lasting for years, or short term, providing holidays or short breaks for family carers.

View the Shared Lives film.

Short breaks and crisis support

The Council has two services to support adults in need of short term support.  You will need a needs assessment to gain access to these services:

  • Castle Dene for adults with profound learning difficulties and complex needs
  • Welford Centre, a day centre, for adults with profound learning disabilities and complex needs

Castle Dene

Castle Dene is a service in South Gosforth for adults with profound learning disabilities and additional complex needs.

The service aims to support people on a temporary basis. It is purpose built single storey accommodation for 8 people with:

  • bedrooms
  • accessible showers and bathrooms
  • toilets
  • TVs, music equipment and portable sensory equipment
  • a full ceiling track hoist system through the building
  • large sensory garden.
  • lounges and common areas with adapted furniture so people with different needs can access our facilities

Welford Centre

The Welford Centre is a day centre for adults over the age of 18 who have learning disabilities and additional complex needs. It is a large ground floor building. It is fully accessible to wheelchair users. The building has four large main rooms with more rooms for activities. There is a large accessible garden with a wild life pond and raised flower beds.

The building is fully equipped with a range of resources including:

  • communication aids
  • physiotherapy equipment
  • specialist moving and handling equipment
  • rebound therapy room
  • sensory room
  • pottery room
  • meeting rooms
  • adult changing rooms with overhead hoists
  • large dining room
  • shower rooms with specialist shower trays
  • kitchens for cookery
  • art and craft room


Last updated: October 12, 2021