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A Time 2 Talk offers counselling to support individuals who are facing the impact of life changing events.
Abbey Court Care Home is primarily for people living with dementia.
General personal care and support provider.
Abbeyfield The Grove is a residential care home providing general care and support.
ABF The Soldiers Charity, is the National Charity of the British Army, offering a lifetime of support to soldiers, veterans and their immediate families when in need.
Support for disabled people to get digital technology to meet their needs.
A home care agency for people over 65 years or people over 18 with specific needs.
ABTA are the travel association where you can find ABTA registered Travel Operators and Agents who work to their code of conduct.
Academic Health Science Network for the North East and North Cumbria work to promote engagement, collaboration & innovation to benefit patients and the public.
Acas (Advisory, Conciliation and Arbitration Service) work with employers and employees to improve organisations and working life through better employment relations. You can make…
A stairlift and mobility equipment supplier.
Information about how accessible a public place is.
Support with sensory impairment needs.
Action against Medical Accidents (AvMA) provide free independent advice and support to people affected by medical accidents.
Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all…
A charity that speaks out for the most vulnerable children and young people in the UK.
Action for M.E. is a UK charity for people with Myalgic Encephalomyelitis (M.E.).
Action Foundation is a charity that supports refugees, asylum seekers and other migrants.
Action Fraud is the UK’s national fraud reporting centre where you should report fraud if you have been scammed or defrauded.
Let properties to homeless refugees in flexible and affordable ways to enable them to access private rented housing
Action on Pain provide support for people affected by chronic pain.
ASH are a public health charity that campaign about the harmful effects of smoking.
Active Citizens are people from across the world who want to make a difference in their communities. They are looking for volunteers and participants to make a difference in Newcastle.
Support to become physically active and fit in Newcastle. Includes: walks, cycling, aerobics and balance and core stability.
Assisted living accommodation in Scotswood.
Adfam is a national charity working to improve life for families affected by drugs and alcohol.
A regional adoption agency, which combines adoption services from North Tyneside, Gateshead, Newcastle, Northumberland and South Tyneside councils.
Support Groups for adults affected by AD/HD.
The Adult Attention Deficit Hyperactivity Disorder (ADHD) at CNTW NHS Foundation Trust service provides an assessment and treatment service for people over 18 and under 65 who are experiencing difficulty with symptoms of ADHD.
Adult Autism Diagnostic Service (CNTW NHS Foundation Trust) provides diagnostic assessment for potential Autism Spectrum Disorder (ASD) for adults over 18 and under 65 years, not already in receipt of NTW Services
The Learning Disabilities and Autism Team is part of Newcastle Adult Services. They are made up of social workers and two floating Support Workers. They help adults with learning disabilities and/or autism and their carers.
The Advertising Standards Authority (ASA) is the UK’s independent regulator of advertising across all media including online and in social media.
Advicenow is an independent, not-for-profit website providing information on rights and legal issues for the general public.
Provides support to African refugees and asylum seekers living in the North East of England.
Supports older people from age 55 onwards.
Age UK Gateshead support older people in Gateshead and Newcastle.
AWC raises awareness and understanding of the issues affecting people ageing without children.
Aidan Ward is an acute admission facility for men who have a mental disorder and who have come into contact with the Criminal Justice System
Akenside ward is a 10 bedded unit for older people with mental health problems arising from functional disorders. These include: psychosis and bipolar diagnosis.
National charity that provides support to anyone whose life is, or has been, affected by someone else’s drinking.
Specialist facility for children with disabilities, learning disabilities and autism.
Alcohol Change UK is the new charity formed by the merger of Alcohol Research UK and Alcohol Concern.
Alcoholics Anonymous (AA) is an organisation that aims to help those with a drinking problem.
All Saints’ is a Parish Church in the Church of England serving the central area of Gosforth, Newcastle upon Tyne.
Care home with nursing.
Allan House is retirement housing.
Allanda are a company who specialise in incontinence. Their website offers advice and information on incontinence and bladder weakness to help you manage your…
Sheltered Housing.
Extra care housing run by YHN.
Allotment information for Newcastle.
Alnwick Castle has a range of exhibitions, interactive activities and events.
Support for people with alopecia.
Alphabetti Theatre has moved to a new 100 seat venue in Newcastle which will host theatre, music, comedy, dance and poetry. There are also fully equipped offices that will be available to rent, as well as a large rehearsal space available for hire.
Alzheimer’s society are a dementia support and research charity. They also have a local office on Information NOW.
The National Dementia Helpline provides information, advice, and support through listening, guidance and appropriate signposting to anyone affected by dementia
Your local Alzheimer’s Society in Newcastle provides a range of support services for people with Alzheimers, dementia, their families and carers.
Ancestry.co.uk is a family history website offering members access to 1 billion searchable UK family history records. Ancestry.co.uk’s extensive collection enables members to explore…
Anchor Hanover has a number of retirement properties for over 55 years including telecare/alarm services.
Anfield Court is purpose-built apartments for over 55’s.
Anxious Minds provides free confidential support for all suffers of anxiety and depression.
Cleaning, carpet and laundry services.
Apples and Snakes is the leading organisation for performance poetry in England, with a national reputation for producing exciting and innovative participation and performance work…
Arbeia, South Shields Roman Fort is a free museum with reconstructed Roman buildings which showcases Roman artefacts found on site.
Archery GB is the National Governing Body for archery in the UK.
Armstrong Park and Heaton Park are situated side by side, separated by Jesmond Vale Lane and close to Jesmond Dene.
The Aromatherapy Registration Council was formed to promote the advancement of aromatherapy research and practice. The council is a non-profit organisation, unattached to any…
Arthritis action is a charity that helps people with arthritis to improve the quality of their lives.
The Arts Development Team at Newcastle City Council develop arts and creative practice across the city for all ages and all art forms.
Independent supported living for people with learning disabilities and autism.
Ashfield Lodge is retirement housing.
Care home that offers nursing care.
Aspire is a not-for-profit organisation who deliver learning, support and wellbeing services at their women-only centre.
Extra Care housing provides housing choices for people who value their independence but may need some help with day to day tasks. It offers modern, accessible apartments and opportunities to get involved in social activities.
ABCUL provides information about what services a credit union could offer you, information about how they operate, and the history of credit unions. You…
The ABI is a trade association for British Insurers. They provide consumers with general information on insurance and savings products and services.
APDO provides guidance on decluttering your home. They have an online directory where you can find a professional declutterer or organiser to sort your home or office.
The Association of Reflexologists is a professional membership organisation for Reflexologists in the UK
Astell Care Centre is a care home which offers nursing care.
Support people during the asylum process. They support the ‘move on’ process if you are granted refugee status. They offer advice and signposting if you receive a negative decision on your asylum claim.
AT Dementia (part of Trent Dementia) is a charity that works to promote high quality care and services for people with dementia.
was created to make sure viewers can still watch Freeview when 4G mobile services are launched.
Attendance Allowance helpline run by Government.
AVA (Against Violence and Abuse) is a UK charity committed to ending gender based violence and abuse.
This organisation is a specialist in supporting people with: physical disabilities and long term conditions; sensory disabilities.
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Baha’i community movement.
Balmoral Court is a care home with nursing.
BALTIC Centre for Contemporary Art is a major international centre for contemporary art. BALTIC has no permanent collection, providing instead an ever-changing calendar of exhibitions and activities that give an insight into contemporary artistic practice.
Bamburgh House is a refurbished sheltered housing scheme for over 55s managed by Your Homes Newcastle (YHN).
is a high street bank that offers a range of online, branch and telephone banking services. They also have basic bank accounts for people who are unable to access current accounts. Apply online, in branch or by telephone
is a high street bank that offers a range of online, branch and telephone banking services. They also have basic bank accounts for people who are unable to access current accounts.
Dog sitting and Dog boarding service – the alternative to kennels
Set on a high rock above the River Tees, Barnard Castle enjoys fantastic views over the Tees Gorge
A national children’s’ charity.
Support for women and children affected by domestic abuse and sexual violence.
Second Hand bookshop in an old railway station with cafe.
Be Caring is a home care agency for people over 65 years or people over 18 with specific needs.
National charity focusing on the transgender individual.
A jazz blog giving daily listings of jazz events.
Becoming Visible is a Deaf organisation. They provide solutions in British Sign Language:- Interpreters, Translation, Training, Events.
Bede is a 16 bedded ward based at the St Nicholas Hospital, Gosforth. It is for men over 18, who are having a set…
Retirement housing for people aged over 60 years.
Belle Vue is a care home with nursing.
Retirement housing for people over 55.
Sheltered housing run by Your Homes Newcastle.
Benfield Sports Centre offers activities for all ages and abilities.
Facilities include: a well equipped fitness suite, swimming pool for lessons, a sports hall, drama studio, grass and astro turf football pitches.
Neighbourhood park and nature reserve.
Bereavement Advice Centre is a free helpline and web-based information service.
Bereavement Helpline run by Gov.UK
Register a death.
A website for crosswords, codewords, sudoku & other puzzles, games and trivia.
Bettercaring offers a searchable database of all residential and nursing homes in the UK.
Better ConNEcted campaign for digital inclusion in the North East. They have more information about support to access the internet as an essential part of everyday life
Better Days is a user-led organisation of adults with learning disabilities who aim to bring down barriers that people with learning disabilities have to face when getting out and about in the North East.
GP Practice in Kenton.
Beyond Words is a charity that provides books and training to support people who find pictures easier to understand than words.
Located near, and accessed from Brunswick Village.
Birdwatch Northumbria provides guided birdwatching days and weekend tours in Northumberland.
Gardens with plant sales and coffee shop.
Bishops Court is a sheltered housing scheme.
Support with continence needs.
Social club.
Blakelaw Community Church is a Christian place of worship. It offers a range of activities including coffee mornings outreach events, such as: games night,…
Offers support towards developing skills and preparing for employment.
One of 14 Council libraries.
BLISS=Ability is an initial information source for disabled people, their families and carers. We provide a single point of call to assist people who…
Blood Cancer UK (formerly Bloodwise) are a community dedicated to beating blood cancer by funding research and supporting those affected.
Blood Pressure UK is dedicated to lowering the nation’s blood pressure to prevent disability and death from stroke and heart disease.
Theatre company making theatre more accessible to local audiences and artists.
Information about the Blue Badge scheme and disabled parking spaces in Newcastle.
Animal charity that helps re-home pets in the UK.
Blue Flames is a community sportsground.
Support people living with HIV in the north east.
Blue Stone Collaborative consists of third sector organisations in Newcastle and Gateshead that are already, or aspire to be, established embedded providers contributing to the health and wellbeing of local people.
Bluebird Care Newcastle provides home care services in Newcastle.
Body Control Pilates has a network of qualified teachers who work to a strict Code of Practice governing their teaching standards and professional ethics.
Bolam Lake Country Park features lakeside, woodland and open grassed areas.
Durham University’s Botanic Garden open to the public.
Bowel Cancer UK provide information and support for everyone affected by bowel cancer.
A magnificent French chateau created in the late 19th century by John and Josephine Bowes, housing internationally renowned collections of European fine and decorative…
The railway is a volunteer led registered charity, aiming to preserve the unique rope hauled inclines colliery workshops and railway line, built in 1826.
Bowland Lodge is a care home that offers personal care and support.
Extra Care housing (assisted living) scheme for people over 55 years old.
Day centre for older people and those with dementia.
An 18th century walled garden located on the edge of the Tyne Valley.
Brandling Park, a small Victorian park, can be found adjacent to the Great North Road. The park has a quiet village green atmosphere and is made up of informal lawned areas, lined by trees and a pleasant mix of flowers and shrubs.
Breast Cancer Now is a UK charity providing research and life-changing care for people affected by breast cancer.
The service offers routine breast screening for women over 50 years old, across Newcastle, Northumberland, North Tyneside, North Cumbria and Derwentside.
Breathing Space provides practical and emotional support to survivors of gender-based violence and abuse.
Briardene is a care home that provides nursing care.
Folk Club that meets in The Bridge Hotel every week.
Bridgewebs.com is a website for Bridge Clubs that can list results and the club calendar of events and matches.
Blood cancer charity that supports people and research.
The British Acupuncture Council (BAcC) is a professional/self-regulatory body for the practice of traditional acupuncture.
They aim to give blind and partially sighted people the opportunity to participate in a range of sports.
British Cycling organise bike rides suitable for all types of riders, including families and beginners.
British Gas is a large energy provider to homes and businesses all over the UK
The British Gas Energy Trust is a registered charity which aims to help individuals and families in poverty, suffering or other distress who are struggling to pay their gas and/or electricity debts.
The British Heart Foundation is a national charity that campaigns to protect heart health and fight for better services for heart patients.
British Lung Foundation support people with a lung condition and campaign for improved research and treatments.
The British Nutrition Foundation is a registered charity. They provide impartial, evidence-based information on food and nutrition.
A penpal website for those interested in writing to penpals in Britain or worldwide.
Provides first aid training, emergency carers support, mobility aids, hospital transport support for refugees and more.
The British Reflexology Association aims to help promote the practice of Reflexology in Great Britain and abroad.
Register of counsellors and guidelines for depression, anxiety, schizophrenia.
The British Stammering Association (STAMMA) is dedicated to supporting people who stammer.
The British Thyroid Foundation is a charity dedicated to supporting people with thyroid disorders and helping their families and people around them to understand the condition.
The British Wheel of Yoga is a large yoga membership organisation in the UK, committed to promoting a greater understanding of yoga and its safe practice through experience, education, study and training.
The British Wireless for the Blind Fund are a registered charity who provide high quality, easy to use audio equipment which has been specially…
Comparison website and speed app.
Community church
Privately, individually owned retirement properties for people aged over 60 years.
Brooke House is a care home with nursing.
A tool available to read web pages out loud to make websites more accessible for people with visual impairments, learning disabilities and people who speak English as a second language.
Brunswick House is a care home with nursing.
Community hub and methodist worship
Building Futures East are a social enterprise who provide gardening services in the East of the City and are delivering food parcels during the coronavirus.
The Business & IP Centre can help you start, run and grow your business.
Get business support and advice over the phone.
UK charity dedicated to the conservation of butterflies, moths and our environment.
Butterfly Thyroid Cancer Trust is a charity in the UK dedicated solely to the support of patients with Thyroid Cancer.
Buy with confidence is a website that allows you to find businesses which have been vetted and approved by Trading Standards to ensure that they operate in a legal, honest and fair way.
Byker Community Fire Station has community rooms available for use by local groups.
Byker Community Trust is a Housing Association. They support their tenants with:
- benefits advice, including Universal Credit and tax credits
- events
- access to employment support and training
Our reception is now accessible by appointments only – for housing related enquiries. Tenants can request telephone appointment / advice for any welfare benefit and housing related issues. Tenants can phone our customer service or send us an email.
Byker Hall Care Home offers nursing care.
Short term dementia service run by Newcastle City Council
Children and Families Hub including support for autism.
Byker Village Bowls Club is open to all bowlers. They encourage those who want to start learning bowls and we compete in two County…
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Cafe-style public discussions on culture, politics, philosophy and science. All events are free.
Subscription-free, postal and streaming service of audio books.
Call Hate Out is a hate crime reporting and support service for young people under 18.
Callerton Court is a sheltered housing scheme
Calm Harm is a free app that provides tasks that help young people resist or manage the urge to self-harm.
Registered charity providing outdoor activity breaks for children and adults with disabilities along with their family and friends.
The Campaign Against Living Miserably (CALM) offers immediate support to men who are down or in crisis.
They inspire everyone to connect and bring communities together across the UK.
Online discussion forum for people who would like to talk about cancer.
Cancer research and information to help keep the public informed.
A Council service that supports people reviewing their housing needs.
Care & Repair England works to improve the homes and living conditions of older people nationally.
Care Opinion is an independent non-profit feedback platform for health and care services.
CQC make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care.
Careershifters is a website that offers practical help to find and move into fulfilling work.
Home Care Agency for older people aged 65 years and over or people aged 18 years and over with specific needs.
A Careline alarm is for anyone who could be vulnerable at home, including elderly people, disabled people, and those with health problems.
A telecare company with personal alarms.
Government unit that manages Carer’s Allowance.
You can call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.
A charity which supports and helps people who look after older, ill or disabled family and friends.
The Carers’ Discount Club CarerSmart is a discount club run by Carers Trust.
Caring Hands offer a range of services to older people and physically impaired people living mainly in East End of Newcastle upon Tyne.
Sheltered Housing for people aged over 55.
Short break care and respite for adults with a learning disability or mental health condition.
Assessment and rehabilitation unit at CNTW Trust for people with mental health issues including depression and dementia.
Castleside ward at CNTW NHS Foundation Trust, is a 10 bedded unit for older people with organic mental health problems including dementia.
Retirement properties for people aged over 60 years.
A pop up park in the heart of Newcastle.
Cognitive Analytical Therapy (CAT) is a psychological therapy, or a “talking treatment”, which is used to treat people who have mental health problems or…
Psychotherapy Services is a specialist NHS service for outpatients
Psychotherapy Services is a specialist NHS service for outpatients
Ceroc is a very simple form of partner dancing – it’s a little bit like Salsa in look but without the complicated footwork. It’s very easy to learn. One of the great things about joining a dance class is that it is a great form of exercise, so it helps with weight loss and as an aerobic activity it’s good for your heart and general well being too.
Cestria House is a residential care home with dementia care.
Chain Reaction supports people over 55 years, in the East, West and North Newcastle to live independently and access community activity.
Stop smoking and addictions service.
Changing Lives works with people who are or have been experiencing homelessness, are recovering from addiction or are moving on from offending. Changing Lives also delivers specialist women’s and family services.
Sanctum consists of safe accommodation for men and women who have experienced domestic abuse.
Campaigning for access to public toilets for those who are disabled, have learning disabilities.
They offer a range of activities.
Charles Street Community Centre is the therapeutic community space in Heaton for the Charles Street Community Association. They focus on delivering accessible and inclusive…
A global non-profit organisation empowering women and marginalised genders facing abuse.
Checkatrade.com is a website that lists recommended, vetted and monitored trades and service providers.
They provide a list of verified tradespeople who have had their work histories, company details and Job Reports checked and verified, to help you to make a more informed choice about which Tradesperson to use.
Child Benefit Office for all enquiries relating to Child Benefit.
Single point of access to mental health services for young people, including those with a learning disability and psychosis.
Support for families and children.
Chilli Studios is an arts and mental health charity. They offer a range of creative arts and social activities each week to members unless…
Sports and Arts Centre with community activities.
The Chinese Centre is an open learning centre. It offers free courses in computers, numeracy, literacy, English language, life and work skills.
Chopwell Wood is a 360-hectare mixed woodland on the fringe of Gateshead
Christ Church is an Anglican place of worship.
Christ Church is an Independent church and reaches out across the City to families, communities and students.
Christians Against Poverty (CAP) is an award winning debt counselling charity. CAP will help anyone regardless of their religious beliefs.
Church Action on Poverty is a national ecumenical Christian social justice charity, committed to tackling poverty in the UK.
The Church of the Ascension is an Anglican place of worship.
The Cinemas Exhibitors’ Association (CEA) Card helps to ensure cinemas make reasonable adjustments for you if you need them because of a disability. This includes a free ticket for a carer or person accompanying you to the cinema.
Multi screen cinema located on the top floor of The Gate leisure complex.
The Cinnamon Trust works with the elderly and terminally ill people and their pets to protect the treasured relationship between them and try to keep them together for as long as possible.
CitizenAID is a simple, logical system of immediate actions, enabling the general public to save lives at a shooting, stabbing or bombing event.
Citizens Advice offers online information which includes advice and resources and tools.
Citizens Advice Gateshead give advice and help anyone affected by leukaemia, lymphoma or any malignant blood disorder including patients, carers and family.
Citizens Advice Newcastle (CAN) is a charity that helps people with legal, money and other problems. They give free, independent and confidential advice.
Citizens Advice Northumberland provide free, confidential, impartial advice in the North East on a range of issues, including debt, fuel debt, welfare benefits, housing, employment, relationships, etc. It has offices throughout Northumberland.
Citizens Online work to reduce the digital divide and ensure that no-one is left behind in the digital world.
City Church in the centre of Newcastle.
The City Information Hub and Library are open seven days a week but check the opening times below. They offer library services, business services as well as events and activities and a library service.
A green space for sports and leisure activities.
Newcastle city council, Connected Voice and Volunteer Centre Newcastle have launched a new service to help people during the coronavirus pandemic.
Civil Legal Advice offers specialist advice to those on a lower income or benefits.
Retirement housing suitable for people aged 50 or over who enjoy their independence but also want a comfortable and secure environment.
Offer help to enable and support drug & alcohol service users regain control of their finances.
Climb Newcastle is Newcastle’s first dedicated indoor climbing centre. Located in Byker, close to the City Centre, the centre is one of the largest bouldering facilities in the world with something for all ages and abilities. They have dedicated sections of the centre to learn to climb and develop climbing skills.
Collaborative Newcastle is an innovative new partnership working to improve the health, wealth and wellbeing of everyone in Newcastle.
Combat Stress supports Veterans and Reserves suffering from mental ill-health, specialising in the treatment of PTSD Post Traumatic Stress Disorder, depression and anxiety.
Comfort House is a general residential care home.
The Communication Support Service can arrange communication support for people who are deaf, hard of hearing or deafblind.
Community Counselling Cooperative (C.C.C.) provides a high quality counselling service to meet the emotional and psychological needs of adults and children living in Tyne & Wear.
A Council department responsible for care and support for adults.
Community Integrated Care is a home care agency for people over 65 years or people over 18 with specific needs.
Newcastle Community Learning Disability team at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust – provide assessment, treatment and advice for adults over 18 with a learning disability who have complex physical health, challenging behaviour or mental health needs.
Community Room at Cruddas Park Shopping Centre.
Help with free or affordable clothing including school wear and special occasions.
Community Security Trust (CST) protects British Jews from antisemitism and related threats. They provide a confidential service to report antisemitic incidents
Community Transport provide community minibus facilities and provide facilities for local people to donate good quality furniture which can then be made available to others in the community.
Furniture collection and delivery
Furniture collection and delivery
Community Transport operate the Hop to the Shops mini bus service. This is a fortnightly minibus service for older people to do their shopping at a…
Movement and dance ensemble offering live streams to get active.
A comparison website covering broadband to pet insurance.
The Compassion Centre practices Buddhism, meditation and mindfulness. There is a shop and meditation room. Regular classes are held at the Centre and across…
Complaints about Adult Social Care are handled by the Complaints and Customer Relations Team.
Please visit the website below for the full Newcastle City Council complaints procedure.
30 bed one and two bedroom extra care apartments.
Sheltered housing for people aged 60 years or over.
Conewood House is a sheltered housing scheme.
A specialist care and support company offering home care and support for survivors of Traumatic and Acquired Brain Injury.
Coniston Court is a sheltered housing scheme managed by Your Homes Newcastle.
Connect25 Food Bank delivers food to those who need it in Byker and Newcastle.
Connected Voice, formerly known as Newcastle CVS, is an independent charity which raises the voice of the charity and voluntary sector in Newcastle.
Network aimed at reducing health inequalities and supporting people in ethnic minority communities.
Support to get your voice heard.
The Connexions service provides careers information, advice and guidance to young people aged between 13 and 19, and up to 25 if you have a learning disability or difficulty.
Connie Lewcock Resource Centre provides a specialised short-term rehabilitation service in Lemington. It is for people who have been discharged from hospital and need support to recover further….
The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Contact, the charity for families with disabled children. They are there to help families feel valued, supported, confident and informed through information, advice, guidance and peer support.
Converge at Northumbria offer free educational campus-based opportunities to those 18 years and over in the community who have/ or are experiencing challenges associated with mental health. Individuals are enrolled on to programmes and become Converge students and part of a supportive and inclusive environment at Northumbria.
Families information and counselling service.
The Coquet Trust is a Registered Charity, set up to help those with learning disabilities by providing support in the home and in the community.
Local support with emergency food, social activities, community church and charity shop.
A children & families hub.
Coxlodge Community Association hosts many different groups that provide activities.
Craftworks is part of the Percy Hedley Foundation. They support disabled people with cerebral palsy as well as people with communication impairments, learning difficulties sensory…
Craghall Residential Care Home is registered for residential and dementia care.
Cragston Court provides specialist nursing care for adults with mental health problems.
Creative Support provide support for people with learning disabilities and/or autism
Home Care Agency for older people aged 65 years and over or people aged 18 years and over with specific needs.
You can report concerns anonymously to Crimestoppers using their online form or freephone telephone number.
This team at CNTW NHS Foundation Trust) provide assessment and home treatment for people over 16 and under 65 experiencing a mental health crisis.
Support for homeless people and people in crisis . They offer training and employment support.
This scheme is for people who have suffered a disaster or can identify a risk to their own or their family’s personal health and…
Crossings Community Group is a music making and learning group for Refugees, Asylum Seekers, Migrants and all other members of the community.
One of 14 Council libraries.
Cruse Bereavement Care offer support for bereaved people in the area including one to one meetings, support by email and support groups.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) provides mental health and learning disability services.
Curious Monkey are a Theatre Company who share stories of marginalised and underrepresented communities, raising awareness of the issues they face by platforming their voices and experiences.
Cycling in the City is Newcastle’s campaign to get more people on their bikes and more active.
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The Daisy Network Premature Menopause Support Group is a registered charity for women who have experienced a premature menopause.
Home Care Agency for older people aged 65 years and over or people aged 18 years and over with specific needs.
Dance City is a place where you can take part, watch and talk about dance.
Days out with the kids.co.uk is a website for finding fun days out for kids all over the UK and right round the corner.
Deafblind UK is a national charity supporting people with sight and hearing loss to live their lives as independently as they want to.
A local support organisation for people who are deaf, hard of hearing, experience balance conditions as well as the deafblind.
Registering with The Deceased Preference Service is one of the ways to ensure unwanted mail addressed to the deceased is stopped.
Support for people affected by dementia.
Dementia Friends is an initiative run by the Alzheimer’s Society. They provide free awareness sessions to help people understand what it’s like to live with dementia and how you can help to make your community more dementia friendly.
Dementia Matters provides specialist care, support and advice to people with dementia and their families,
Dementia Space is a pop up shop at The Grainger Market focusing on dementia with: information and advice, learning sessions, regular activities
Tip sharing website for those affected by dementia.
Dementia UK is a national charity, committed to improving quality of life for all people affected by dementia.
NIHR DeNDRoN is a network of research collaborators – patients, carers, academics, clinicians and support staff – working together to develop and deliver new high quality clinical research.
Dene Park House Care Home is a care home with nursing.
Specialist and emergency help if you are in pain or if you need advice on what to do.
Community Centre in Denton Burn, which runs a wide range of clubs and groups for all of the community.
One of 14 Council libraries.
Ancient woodland to the west of Newcastle city centre.
YHN flats.
Denton Youth and Community Project provide Youth and Community Work for various groups for all ages. Activities include: Lunch clubs on Tuesdays 12pm Line…
Government department responsible for environmental protection, animal health and welfare, food production and standards, agriculture, fisheries and rural communities.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. The department administers the State Pension and a range of working age, disability and ill health benefits.
Phone service counselling, based in the US and Europe.
Depression UK offers self help support and chat.
A reservoir managed by Northumbrian Water. Suitable for walking, cycling and angling.
Destiny church meets at the County Hotel
Extra care housing (assisted living) scheme. It offers 1 and 2 bed apartments and highlights that it is dementia friendly.
DFDS Seaways is a Ferry Operator.
Offers support and advice and campaigns for better care and research.
Diabetes UK (Northern and Yorkshire) are part of Diabetes UK. They run local support services including:
Diagonal Alternatives is an independent care company providing a range of services including: support and nursing at home advice on aids and equipment to…
This group regularly hold Buddhism and Buddhist meditation classes in Newcastle.
Campaigning for equality and an end to discrimination towards people with any disability.
Free digital advice for charities.
Digital Pathfinders helps SMEs, charities and social enterprises across Newcastle, North Tyneside and Northumberland become more successful and resilient by adopting digital technology.
Digital UK supports Freeview viewers and channels. We provide viewers with information about their options for receiving terrestrial TV and advice on reception and…
Support to get you online.
Digital Voice is a not-for-profit social enterprise based in the North East of England.
Dignity in dying are a campaigning organisation who are concerned that people have good quality end of life care and control over how they die.
Dimensions began supporting people with learning disabilities, autism and complex needs out of institutions, helping them lead ordinary lives in their local communities forty years ago.
Dinnington is a Care Home for people with a learning disability of any age.
Dinnington Library is ran by volunteers from the Dinnington Parish Council community.
Village hall that can be hired.
Direct Ferries is a ticketing service for ferry travel.
Home Care Agency for older people aged 65 years and over or people aged 18 years and over with specific needs.
Direct Services, Durham County Council offer an easy to access stairlift maintenance service for local residents, including Newcastle City Council residents. The service provision…
A useful benefits helpline: DLA, AA and PIP>
Disability Equipment Service is a website where you can buy and sell new and used disability equipment.
Disability North provides information and advice on all aspects of disability for disabled people, their families and carers.
Disability Rights UK produce information, services and products developed by and for disabled people.
Disabled Access Holidays is an online travel agent offering services to disabled people throughout the UK.
Free impartial advice and information about daily living equipment
The Disabled Person’s Railcard is available to disabled people and provides 1/3 off most rail fares across Britain for you and a companion.
The wheelchair and specialist seating service is part of the Disablement Services Centre. They work with patients, their family and carers in Newcastle and across the North East to help with mobility, comfort and support.
Disable Travel Advice offers advice on how you can get about easily as a disabled user whether you’re off on holiday, on a day trip, or looking for an everyday means of travel or transport.
Discovery Museum explores life in Newcastle and Tyneside from our renowned maritime and military history to world-changing science and technology.
The distrACT app gives you easy, quick and discreet access to information and advice about self-harm and suicidal thoughts.
They are an independent organisation of professionals giving divorce advice and help
DLD Wheelchair Rental provides a mobility hire service which includes wheelchairs, commodes, rollators and bathroom equipment.. Equipment hire and rental is available from 1 week to 12 weeks based around your own individual requirements.
A website to help those who suffer from anxiety and to answer questions about why we suffer.
Doctors of the World is a charity that aims to help people who are having problems getting healthcare.
Dog welfare charity.
A free and confidential dog fostering service for people fleeing domestic abuse and going into refuge.
Stairlifts and home adaptations.
Downsizing Direct .com is a website that offers free advice and practical support on downsizing your home.
Sheltered Housing provided by Your Homes Newcastle.
The DVLA maintain registers of drivers and vehicles in Great Britain. This information helps them improve road safety, reduce vehicle related crime, support environmental…
Dwellbeing Shieldfield is an artistic and inclusive community benefit society and cooperative of Shieldfield residents and community members,
Dying Matters aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life.
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The Ear, Nose and Throat (ENT) Department at the Freeman Hospital provides specialist services including the Audiology and Hearing Aid Service.
A council run library.
East End Pool has a swimming pool and fitness suite.
Supports women in the East End of Newcastle.
Sheltered Housing provided by Your Homes Newcastle.
Easyhealth is a website for people with learning disabilities where you can find health information with easy-to-understand words, pictures and films.
Stairlift rentals, removals and refits.
The EDF Energy Trust is a registered charity that aims to help individuals and families in need, poverty, suffering and other distress who are struggling to pay their gas and/or electricity debts.
Edge North East provides mentoring to young people involved with serious youth violence and child criminal exploitation.
ESPA offer a range of services for people with autism.
The Elders council of Newcastle is an older people’s forum run by and for older people to support the ageing well in the city agenda.
Eldon Leisure is a city centre facility based in Eldon Square shopping centre. Their facilities include a well equipped gym, a fitness studio with a wide range of fitness classes to choose from and a climbing wall. You can also book ten pin bowling, table tennis and soft play.
Eldon Square Shopping Centre is in the heart of the city and has over 130 high street names and specialist shops. The centre has…
The Electrical Competent Person website supported by the government provides an easy to use and single information point for people to find a registered,…
Information and guidance on safe shopping and keeping your home safe and how to find an electrician.
Elim is a Pentecostal church.
Care Home with residential or dementia care.
Swimming pool and gym.
Elswick Park has a mixture of shrubbery, mature trees and grassed areas.
The Great North Trauma and Emergency Centre for Newcastle is located at the Royal Victoria Infirmary in the city centre.
In a life threatening or emergency situation dial 999 to contact the Fire, Police, Ambulance, or Coast Guard service.
The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service
Support to find employment or manage your employment when you are undergoing mental health issues at work.
Enable Holidays is a specialist overseas tour operator for people with limited mobility, their families and friends.
Provides information and support to people worldwide, raises awareness and helps to fund research for inflammation of the brain.
Energy Saving Trust provides advice on saving energy, Green Deal providers, renewable energy technologies and fuel efficient driving.
Help with energy saving and fuel debt.
English Martyrs is a Catholic place of worship.
Training to work effectively with people who are learning English as a foreign language.
Online benefits calculator.
Eothen Homes is a care home only.
Epilepsy Action exists to improve the lives of everyone affected by the condition.
Epilepsy Action is a local branch of the national charity Epilepsy Action.
The Epilepsy Society work for everyone affected by epilepsy in the UK, through research, awareness campaigns, information resources and expert care.
Equal Arts is a creative ageing charity which provides arts and creative activities for older people and those living with dementia in Gateshead and Newcastle.
Provide advice and support to find an informal way to resolve your complaint of discrimination by explaining your rights under the Equality Act 2010 and advising on the best way to progress your complaint.
The Equality and Human Rights Commission (EHRC) seeks to maintain and strengthen the heritage of upholding people’s rights, valuing diversity and challenging intolerance.
An umbrella organisation.
Check your credit rating
The Chat BOT is an online virtual assistant that answers non urgent queries about equipment to help you to live independently. 24 hours a day 7 days a week
The industry body for the equity release sector.
Gov.UK contact centre and details for the EU Settlement Scheme
The card entitles you to either reduced cost or sometimes free medical treatment in most European countries.
Home Care agency for older people aged over 65 years and people aged over 18 years with specific needs.
Exhibition Park has many facilities including a large playground, outdoor gym, tennis courts, a basketball court, skate park and a lake.
Explore is a lively, ambitious programme of talks, workshops and visits open to anyone with an appetite for learning. They want to stimulate curiosity,…
Extended hours GP service.
Our Eye Clinic Liaison Officers are here to help you get the care and support you need as soon as you have been diagnosed with a condition affecting your vision.
The Eye Emergency Department is based in the Ophthalmology Outpatient Department at Newcastle’s RVI.
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Support to access household goods and prams.
Specialist care home for people with mental health conditions.
A small charity based in the northern villages of Newcastle that aims to support families that have children with additional needs.
Families Need Fathers provides information and support to parents, grandparents and wider family members following divorce and separation.
Families, Friends and Travellers, offer advice and information to Gypsies, Travellers and Roma people
Family Explorers North East is a free service helping families to plan their days out and save money.
Help with parenting and relationships, including grandparents.
The Family Mediation Council (FMC) aims to ensure the public can confidently access family mediation services that offer high quality mediation provided by mediators who meet their standards.
FamilySearch is a nonprofit family history organisation dedicated to connecting families across generations.
FastFutures provide online help for young people aged 18 to 24 to prepare for work.
Children and families hub including support for autism.
Community Centre is run by volunteers.
Community library run by volunteers.
History society with local and national talks.
provides non-judgemental information and advice about crime. You can send information about a crime anonymously using their website.
Feeding Families is a North East charity that aims to help people who are vulnerable or in need.
A male voice choir.
Fellside is a 20 bedded ward based at the Hadrian clinic in the Campus for Ageing and Vitality grounds.
The Fenham Association of Residents offer many activities from the FAR Community Centre.
Fenham Library is managed by Newcastle City Council.
Fenham Pocket Park is a small community space for people to meet and relax.
This pool is now permanently closed since July 2019.
A social group that meet up regularly at Fenwick’s The Terrace Restaurant.
Ferguson Lane Community Association provide daily activities for the over 60’s.
Ferguson Lodge Residential Care Home is a care home that provide residential care, dementia care and respite care.
CIC that promotes sustainable living.
Final Fling offers all the info and planning tools you need to make life and death decisions.
Financial standards regulator.
Coordinates crime prevention and has a consumer advice section.
Financial Ombudsman Service helps to resolve financial disputes including concerns with payment protection, mortgages, bank accounts, loans.
The Financial Services Register lists all licensed financial services and individuals who are approved to carry out specific function.
Gov UK Job seekers website.
Findmypast.co.uk is a family history website, with an ever-growing collection of records that can help you find ancestors and long-lost family members.
FLOWS is an England wide legal advice service which RCJ Advice Family Legal Team deliver in partnership with Rights of Women, Refuge, Women’s Aid, Resolution family lawyers and the Legal Aid Practitioners Group.
First Step is a multi-racial project for women based in Newcastle West
Five Lamps provide a range of services throughout the North East, and help financially excluded people in Newcastle gain access to low cost affordable loans.
Taxi hire company.
Residential Care Home
Flexible Support Options (Brilan) operates a care home only for 3 residents with disabilities.
Food nation is a social enterprise and provide support to schools, communities and businesses.
A partnership organisation championing sustainable food in Newcastle.
The Foods Standards Agency aims to uphold standards for the food we buy.
Food recycling – cooking up free tasty meals.
Food recycling – cooking up tasty meals for you.
Food recycling – cooking up tasty meals for you.
Food recycling – cooking up tasty meals for you.
The Foreign Commonwealth Office (FCO) promotes the UK’s interests overseas, supporting our citizens and businesses around the globe.
National organisation that manages forests in England.
An independent non-profit working globally with business, government and others to solve complex sustainability challenges.
Forward Assist peer led support groups and structured diversionary activities provide a service that reduces social isolation and promotes community engagement with other veterans.
Foundations is the national body for home improvement agencies (HIAs) and handyperson services in England.
Charity supplying low cost, pre-loved household items donated by people in Tyne and Wear.
Free confidential drugs telephone helpline, which provides advice, information and support to anyone who is concerned about drug and solvent use.
Freecycle is a not-for-profit movement that allows people to donate and receive items in the local area.
Freedom from Torture help asylum seekers and refugees who have survived torture recover and rebuild their lives in the UK.
Freeman Hospital has a range of services
work with you to help prepare you for leaving hospital.
The Freeview service provides free-to-air digital TV channels, radio stations and interactive services through an aerial.
A charity that aims to motivate and support smokers to stop.
Friends Action North East (FANE) support adults with learning disabilities and autism to meet new people and make lasting friendships.
Friends Against Scams is a National Trading Standards (NTS) Scams Team initiative.
The Friends of Jesmond Dene is a charity set up to protect, preserve and improve Jesmond Dene.
A local choir, no experience necessary.
Fulfilling Lives supports people with multiple and complex needs
The Funeral Planning Authority aims to ensure that consumers interests are protected when purchasing a funeral plan.
The Funeral Services Guide aims to provide the bereaved with a practical approach to arranging a funeral, while also coping with the difficult issues associated with bereavement.
FurbdIT collect unwanted devices and IT equipment, refurbish it and breathe new life into it for community benefit.
FutureLearn provides free and paid for online courses from universities
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Gallery North, based in Northumbria University, is a contemporary art gallery showing both home-grown talent and international artists.
Galop provides hate crime, domestic abuse and sexual violence support services to lesbian, gay, bisexual and trans + victims and survivors by telephone, email, text and WhatsApp.
Gam-Anon is a fellowship of men and women who are husbands, wives, partners, relatives or close friends of someone with a gambling problem who also have been affected by this gambling problem.
A local support group for friends and family of compulsive gamblers.
Gamblers Anonymous holds meetings all over the UK.
GamCare provides support, information and advice to anyone suffering through a gambling problem.
Garden Lodge offers general personal care and support
Gardenworld.co.uk is a website from Vitax (a garden products manufacturer).
The Gas Safe Register provides a single information point for people to find a registered, competent boiler engineer in their area.
Gasbags North East is a group for gay and bi-sexual men and men who are questioning their sexuality, aged 18 and over.
Gay and Bi Men’s Group.
GCFLearnFree.org creates and provides online learning opportunities for anyone who wants to improve the technology, literacy, and math skills needed to be successful in both work and life.
An arts organisation based in the North East that produces culturally diverse arts with refugee, asylum seeker and ethnic minority groups and across schools.
A service for adults throughout the UK who are Transsexual, Gender Dyshoric, Transgender or those whose lives are affected by gender identity issues
The General Chiropractic Council (GCC) regulates all chiropractors in the UK to ensure the safety of patients undergoing chiropractic treatment.
The General Pharmaceutical Council (GPhC) is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain.
Genes Reunited is a family research site that can help you to research relatives and build a family tree.
Gentle Dusk is an organisation that aims to raise awareness of the importance of end of life care planning.
George Street Social is a coffee shop open to the public and a venue created as a safe place to support people in recovery from drugs, alcohol and addictions
Get Into Newcastle is a website with event listings.
Support to develop and improve your digital skills.
Get Safe Online is an easy-to-understand information website about online safety.
Comparison site but you may also get a free PC or Netbook.
A charity supporting people with glaucoma with a regional officer for the North East.
North East public service bus company
Learn digital skills in North Tyneside
A comparison website service offering options from broadband to pet insurance.
Support for people with physical and mental health challenges including brain injury.
Through local and national partnerships, they aim to combat digital and social exclusion across the country.
Gosforth Bowling Club is a lawn bowls club.
Camera Club for people interested in improving their digital or film photography skills.
Gosforth Central Bowling Club is a lawn bowls club with 2 greens.
The park is situated in Gosforth, to the north of the city. It lies close to Gosforth High Street and the Shopping Centre and is easily accessible by bus and by Metro. There are seven entrances.
An arts venue and cafe which is home to, and run by, Liberdade Community Development Trust.
The Gosforth Community Minibus bus serves the elderly, disabled and non-profit making community groups.
Gosforth Garden Village Association offer a range of community activities.
Gosforth Leisure Centre has a range of facilities including a pool and fitness suite.
One of 14 Council libraries.
Gosforth Park Nature Reserve includes a lake and woodland.
Newcastle’s oldest indoor market, with hundreds of independent shops and local traders.
GrandCare offer home technology so that you can see how your friends or family are managing when you are at a distance from them.
Grandparents Apart UK is a charitable organisation dedicated to help grandparents keep in touch with their grandchildren following divorce or separation of the children’s parents.
A Facebook group that advises on rights and legal position of grandparents as well as campaigning for change.
Gransnet is a social networking site for the over 50’s. Their website covers many subjects including grandparenting issues.
Grassboots aims to specifically support children who need new or nearly new footwear that will enable them to participate in grass roots sport, outdoor play, school and other activities.
Grassholme Observatory is an accessible facility for visitors to enjoy the iconic scenery and countryside and the superb Dark Skies of Upper Teesdale.
The Great North Care Record is a new way of sharing information about patients between healthcare services.
The Great North Museum: Hancock has collections from the Hancock Museum and Newcastle University’s Museum of Antiquities and Shefton collection. Highlights of the museum…
They have a variety of groups and activities running at the centre.
The Greater Walker Community Trust provides various activities and support at Monkchester Community Centre.
Greening Wingrove CIC is a community for Wingrove and Arthur’s Hill. They have a community garden, the Bike Garden, in Nuns Moor Park.
A national charity that aims to provide mobility and freedom to blind and partially sighted people.
Guide Dogs for the Blind Association are a national charity that aim to provide mobility and freedom to blind and partially sighted people. They…
A company that delivers a training course to help applicants qualify for a Blue Badge for Tourist Guiding.
A Gurdwara is the place where Sikhs come together for congregational worship.In a modern Gurdwara, the Guru is not a person but the book…
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Sheltered Housing Scheme managed by Your Homes Newcastle.
Self-contained sheltered housing available for rent.
is a high street bank that offers a range of online, branch and telephone banking services. They also have basic bank accounts for people who are unable to access current accounts. Apply in branch or download an application pack from their website and returned it by post.
Forest managed by Forestry England.
Hand in Hand is a Project of the Newcastle Central & East Circuit of the Methodist Church, working with the socially isolated elderly and those at risk of becoming socially isolated in North Tyneside and East Newcastle with the help of volunteers.
Home care, respite and companionship.
Helping everybody get an affordable PC , laptop or tablet so they can get online.
Harbottle Park was redesigned in 2011 by joining the former St Anthony’s Park and the Allendale Recreation ground.
Harbour is a charity providing assistance to individuals and families affected by domestic abuse.
Restaurant, cafe, takeaway & social enterprise. Serving you fresh, tasty & colourful sharing food from all corners of the Mediterranean.
Hartley Court is a mix of properties for people over 55 in Dinnington. There are bungalows, sheltered accommodation all with level access showers.
They are a sports based social project working in the most deprived areas of Newcastle.
The Hatton Gallery has a permanent art collection on display which includes paintings, sculptures, prints and drawings including the iconic Merz Barn Wall. It also hosts regular family activities, events, exhibitions and Newcastle University student’s work every year. Donations welcome, admission free.
The reserve has a number of public rights of way and permissive footpaths and bridleways and is popular with cyclists, horse riders and dog walkers.
Hazlerigg Community Centre offers a small range of community activities.
Taster programme to introduce you to a career in health and social care.
healthtalk.org is an online charity where you can find information on a range of illnesses and other health-related issues from seeing and hearing people’s real life experiences.
Express your views on health and social care.
Healthworks support people of all ages to lead a healthier life; from being more active, to eating healthily, giving up smoking, managing diabetes and improving your mobility.
This scheme provide free vouchers or payments to people who are pregnant or have children under the age of 4 to buy milk, fruit and vegetables.
Hearing Link is a UK charity active in England, Scotland, Wales and Northern Ireland. They provide information and support for people living with hearing loss, their families and friends.
Hearing the Voice is a large interdisciplinary study that looks at the issue of hearing voices and how it affects people.
Hearing Voices Network are committed to helping people who hear voices. There are many explanations for hearing voices. Many people begin to hear voices as a result of extreme stress or trauma.
Heart Research UK funds ground-breaking medical research into the prevention, treatment and cure of heart disease.
Heart UK – The Cholesterol Charity provides support, guidance and education services to healthcare professionals and people and families with concerns about cholesterol.
International air and private ambulance at Heathrow.
Heaton Church is a Baptist place of worship.
Heaton Community Centre offers a range of regular community activities.
Heaton Mosque is a Muslim place of worship.
Heaton Park and Armstrong Park are two of the five parks that make up Ouseburn Parks.